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When I was the admin for my last company, I bought a bunch of Dell and a few Gateway laptops (yeah, I was coerced into buying the Gateway's). Dell Inspiron 7000's and 7500's are freaking heavy, but they have nice big screens, are fast enough, and I never had to send one back.
The 4 Gateway's came configured incorrectly, one was DOA, a second locked up all the time and went back, and a third got a broken keyboard... nothing but trouble.
I dropped my Dell Inspiron from my laptop bag onto pavement (maybe 2-3 feet), not a scratch. Never had to send any of the others in for repair either.
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