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Rackshack ripped me off- YOU are next
on the 28th of last month I signed up for one of these cheap boxes. By the 3rd of this month I had it set up after some dns problems that I THINK was their fault. Since the first day I started using the server, it has gone down after about an hour of VERY light usage. One of the first trouble tickets they responded to said that the hard drive needs to be replaced, but subsequent replies to the 5 or so trouble tickets a day I opened only said they rebooted again. I also expressed my desire for them to fix the server. After a week of this, I called them and told them to cancel which they did, but they REFUSED to refund my money, stating that ALL monies are non refundable.
Whatever their policy is I really don't care. Bottom line is that I paid for a product, but never recieved a working server , which is exactly what I paid for. This is fraud. Period. I paid for a product and recieved a defective product. I was ripped off. They had 7 days to fix it but never did.
Not only will I dispute this with my cc company, I want to report them for the fraud that occured. So if anyone has the contact info for their processor, please post it here. Thanks
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