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choker, i had the same exact probelm with them. the hardware was defective and they refused to give me a refund (back when setup fee was 300 bucks) so i just keep asking for supervisors till i got to some fucker that could actually issue a refund. i just said what you said, that i never got the product i ordered, and they gave me my cash back. but bottom line, rackshack sucks ass.
assneck
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