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Well.. for once I'm not going to plug my hosting. You'll figure out what's best in a new host after this experience. Here's what I think:
1) the BBB is useless, don't fucking bother
2) write a precise and verbose letter about your experience, sign it, and fax it in to the attention of someone in charge. tell them they have like 24 hours to respond with a proper solution or you will charge back with your credit card.
3) if they don't fix it, charge it back. provide your letter to the CC company. fuck them. I wouldn't call it fraud, it's just horrible business. It sounds like they aren't managing anything properly - not that they're intentionally screwing you.
Best of luck!
Brad
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President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
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