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I bitched and bitched, they refuse to do anything for me. Their answer is usually just to reboot and if it works, then in their books there is no problem. Anyway I am only with them temporarily as I stopped colocating from my old host, who was great (expensive though). I am shipping my server up here so I can administer it easier. Anyway if you deal with Rackshack more you will realize how much they truly suck.... but yes you get what you pay for. I originally wanted to put my box in their facility as I know my box is stable, but at the time they refuse to colocate. Not sure if that is still their policy. I don't care though, because I know how many people they have screwed, and their refund policy blows. They should refund clients who they do not provide the service to that they advertised. If the server doesn't work and it never worked to begin with then the customer should be obligated to a refund. When I signed up setup fees were like $450.00 for the same packages that are now 100 bucks, so it was even a bigger issue then. The only way to do things is to either pay more money or do it yourself.
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