Quote:
Originally posted by Mikeee
So you had a bad experience... So fucking what? RackShack like any other host, is ran and operated by humans. So you had a bad drive, they will replace it. You didnt give them a chance, they are the best I've seen yet. I was down for 4 hours, and they gave me half of a month off when I called. Because I stick with them. Getting pissed off and calling to cancel will definetaly not get you your money back.
Sponsor sites go down all the time. Do you call them and tell them to cancel your account? Have some patience man.
Anyways, from what I hear cologroup is a great host, try them, and then sign up for some anger management program so you dont piss them off too.
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I have dealt with many hosts in my time. So far Rackshack is the worst by a landslide. With every other host they have had descent customer service and they treat you like a person. They try to help you and understand how important being up is. With Rackshack their policy is that their workers cannot communicate with management, or other departments. The poor communcation I think is what really makes them have the disadvantage. Also I was able to get money back for a guy by talking 3 hours with a manager there. I was upset, but I did convince the manager to give a refund... anyway way more work then was needed.