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It must just be one of those things. I have had a server with them up for 4 months now. I have a remote network monitoring thing and I haven't got one notice of downtime.
They did double bill me cause of a signup error but credited me within a week.
Every communication I have had with customer service has been answered within 24 hours. Luckily I haven't had server hardware problems or who knows.
But I like their system and their forums are nice to browse for help.
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