Quote:
Originally posted by Choker
OM FUCKING GOD, some of you guys just don't freaking get it. IT DOES NOT MATTER WHAT THEIR DAMN AGREEMENT SAYS.
If you sell a product to someone that is defective and does not work, and REFUSE to refund the money for that product, then you have just committed FRAUD. A federal offense. This server never worked.
If I bought a radio from a store, only to find that it did not work, and the store refused to refund my money, then that store told me no refunds, then they just defrauded me as they misrepresented their product. Would it be ok if Walmart sold TV's without picture tubes in them?? Think that might be illegal??? Of course it is. This is the SAME thing. They rented me a server that did not work, and refused to refund my money. They were given 7 days to fix it, yet they refused. If your cable company charged you for a month of cable tv, yet you never had the service, don't you think they are breaking the law by charging you for a service you never recieved??????? Do you really think Rack shacks contract will stand up to consumer protection laws?? Just because others have let Rack Shack fuck them, does not mean I will. Fuck that shit.
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their "product" is a service, not a server. you're leasing a server from them more or less, they cover costs for all repairs, upgrades, etc. technically you're still subscribing to the service, even if your machine is down.
their service cost is a reservation for one of their machines + depreciation costs + administrative overhead + support overhead. to them, you're still using all of these, since they still have a box sitting in their datacenter with your name on it.
the HD's busted, yeah that sucks, they might be having issues finding a replacement and/or clean out of replacement servers to swap it out with. who knows.
i know someone off irc who i've known for years who is quite technically proficient and he recently got hired there (coincidence) so he will be stepping in i'm sure (along with me constantly bugging him to make things better) and help straighten kinks like this out.
when you say "refused" to give you a refund, remember, you "agreed" to the terms when you signed up.
and did they "refuse" to replace your HD, or have they just been lazy?