07-11-2002, 07:20 PM
|
|
|
Master of Gfy.com
Industry Role:
Join Date: Feb 2002
Posts: 14,887
|
Quote:
Originally posted by mike503
their "product" is a service, not a server. you're leasing a server from them more or less, they cover costs for all repairs, upgrades, etc. technically you're still subscribing to the service, even if your machine is down.
their service cost is a reservation for one of their machines + depreciation costs + administrative overhead + support overhead. to them, you're still using all of these, since they still have a box sitting in their datacenter with your name on it.
the HD's busted, yeah that sucks, they might be having issues finding a replacement and/or clean out of replacement servers to swap it out with. who knows.
i know someone off irc who i've known for years who is quite technically proficient and he recently got hired there (coincidence) so he will be stepping in i'm sure (along with me constantly bugging him to make things better) and help straighten kinks like this out.
when you say "refused" to give you a refund, remember, you "agreed" to the terms when you signed up.
and did they "refuse" to replace your HD, or have they just been lazy?
|
exactly! you wil have to excuse choker, he didnt go to school  |
|
|