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If you paid for something a week ago and it's still not working I recommend that you: Escalate, escalate, escalate.
If the folks working at the first level can't help you, stop talking to them. Talk to their managers. If the managers can't get it resolved within 24 hours or so escalate to directors/vp's. Call as often as possible to checkup on them.
If they don't respond quickly enough, contact you're credit card company, put a hold on the charge, find a new host, get on with life.
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