Quote:
Originally posted by Script Dude
I had a bad experience with Rack Shack with one of my clients.
brand new server kept hanging and crashing.
At first they tried to blame me for "doing something" to the server. That didn't fly at all. I DO know what I am doing and know a hardware problem when I see it. (This really pissed me off, too. I was probably already getting paid to work on computers on the day his crack whore mother's condom broke, resulting in that sorry ass support fuck.)
After "its your fault" didn't work, they tried "we tested the machine and there's nothing wrong with it" for a while. All they did was keep rebooting and closing tickets.
It took about 6 weeks of elapsed time, two weeks of down time, over a dozen phone calls, and a ton of emails (including their head surfer) to get them to admit there was a hardware problem.
by that time, my client had already put all his stuff on a different host. We had such a large number of trouble tickets documented in their system that he had no problem getting all his money refunded. He now calls them "Crack Shack"
Think about it. You are getting what you pay for.
Your success with RS is not just a matter of being able to admin your own server. It is also a matter of being lucky enough never to have a hardware failure when you are relying on the cheapest components that $99 a month can buy.
Every wonder how many of these deals they sell?
http://www.ensim.com/news/releases/pr022602.html
Talks about RS selling 1000 dedicated servers in 60 days.
|
I couldn't have said it better myself
Thats exactly what Choker is going thru now, and what I have gone thru in the past with a client of mine with Rackshack(or Crack Shack, i kinda like that better).