Quote:
Originally posted by Script Dude
I had a bad experience with Rack Shack with one of my clients.
brand new server kept hanging and crashing.
At first they tried to blame me for "doing something" to the server. That didn't fly at all. I DO know what I am doing and know a hardware problem when I see it. (This really pissed me off, too. I was probably already getting paid to work on computers on the day his crack whore mother's condom broke, resulting in that sorry ass support fuck.)
After "its your fault" didn't work, they tried "we tested the machine and there's nothing wrong with it" for a while. All they did was keep rebooting and closing tickets.
It took about 6 weeks of elapsed time, two weeks of down time, over a dozen phone calls, and a ton of emails (including their head surfer) to get them to admit there was a hardware problem.
by that time, my client had already put all his stuff on a different host. We had such a large number of trouble tickets documented in their system that he had no problem getting all his money refunded. He now calls them "Crack Shack"
Think about it. You are getting what you pay for.
Your success with RS is not just a matter of being able to admin your own server. It is also a matter of being lucky enough never to have a hardware failure when you are relying on the cheapest components that $99 a month can buy.
Every wonder how many of these deals they sell?
http://www.ensim.com/news/releases/pr022602.html
Talks about RS selling 1000 dedicated servers in 60 days.
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If you really knew what you were doing you could address the
real problem to the techs. And exactly pinpoint to what was the
problem. Every OS reports any kind of hardware failure and or
at least in bizar cases weird errors show up which can lead you
to the problem.
Concerning Chokers case:
Chargeback the money dude....it's totally irrelevant what's the
problem...hardware or service.....you have paid upfront for
something you never received.....you didn't pay for a non working
machine so the argument that you did receive but it's just not
working is bullshit......
You have paid for a working service.....not for anything less.
You have given them the opportunity to correct the mistake
they didn't......don't waste more time....chargeback!
DynaMite
