Quote:
Originally posted by DynaSpain
If you really knew what you were doing you could address the
real problem to the techs.
|
I think you miss my point. My point was that their techs were completely uninterested in having any sort of discussion like that. Each one (I talked to several) used a variety of evasive techniques and outright lies to avoid being the person caught with the responsibility of fixing the real problem.
This is really a case of
Res Ipsa Loquitur. If I call a host and tell them my server is crashing and they think I did something to cause the crashes, they still have a responsibility to help fix the problem. It is not up to the customer to prove that they did not fuck up their server before receiving tech support, especially when all signs point to hardware failure rather than software issues.
DunaSpain, as you told choker, my client paid for a machine that didn't work. How many times do we have to hear "you caused the problem, there is no problem, or we'll look in to that" before we give up and demand a refund or charge back?