*Let me start by saying that I have nothing against you or Epassporte. I am going to be very honest in (and not sugar-coat) my responses and constructive criticism toward Epassporte; so I hope that you don't take offense to any of it.*
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Originally Posted by Keyser Soze
Problems are fixed or being fixed whenever people have problems its looked into and if a lot of people are having the same problems/issues things will be put into place to better it.
Marketing/CS/Techs are different departments of the same company, a marketing person may not be able to fix a CS or tech issue.
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This is exactly what I am talking about, Keyser. The problem does not lie within your Marketing, Customer Service, or Tech Support departments; the problem with Epassporte is a POOR Management team.
Who is the Operations Director and what are his/her qualifications? You don't have to answer that here, I am posing that as a question that Epassporte management should be asking themselves. The company just looks like it has NO idea what it's doing. The Marketing Dept should be fully aware of your company's current PR (Public Relations) crisis and be working closely with the CS team to come up with an EFFECTIVE damage control plan and marketing/promotion strategy, not coming up with these gimmics and ad model polls; all this does is act as a slap in the face of current customers with unresolved issues or complaints and makes the company look like it is trying ignore it's problems (thereby actually increasing perceived PR damage).