Mad at webair - GoFuckYourself.com

ichauch · 03-17-2007, 01:57 AM

It's time for a little public vent.

The last days have been hell with them.

1) I contacted them to fix a problem with a virtual include call in php. I can no longer include files with the virtual method (it was working before).
So two days ago I must find that my tgp script is no longer working. Checked the file permissions on the server and found that someone had changed all of them for that domain. The file ownerships and groups of my tgp domains are very delicately set up. It took me over an hour to restore all the changes I made, and I still get error messages from time to time.

2) It takes about two days before I hear back from them when I open a ticket!

3) More annoying: it seems that almost everytime the tech support is working on the server (that is restarting the server), the times change.
This causes a lot of trouble on my vbulletin forum.
I asked them to enter the date permanently some weeks ago (and they said they did!), but it has happened multiple times since then.

Is it too much for them to take a note of the time before they make configuration changes and restore it afterwards?

It seems their support consists of only a small handful of people who know their stuff - the rest is a bunch of amateurs.

DamageX · 03-17-2007, 02:02 AM

But hey, didn't you hear, you get more bandwidth and storage with their virtual plans!

darksoul · 03-17-2007, 02:05 AM

they don't need to adjust the time manually.
They can setup the server to sync the time from a time server
every reboot.

Jon Clark - BANNED FOR LIFE · 03-17-2007, 02:32 AM

Webair is going downhill fast...

I'd choose godaddy or 1and1 before I would choose them...

DamageX · 03-17-2007, 02:34 AM

Quote:

Originally Posted by Jon Clark

Webair is going downhill fast...

I'd choose godaddy or 1and1 before I would choose them...

Let's not exaggerate...

madawgz · 03-17-2007, 02:58 AM

Quote:

Originally Posted by Jon Clark

Webair is going downhill fast...

I'd choose godaddy or 1and1 before I would choose them...

downhill??? ya right LOL

.........godaddy and 1and1?? dont make me piss myself

DamageX · 03-17-2007, 03:08 AM

Quote:

Originally Posted by madawgz

downhill??? ya right LOL

.........godaddy and 1and1?? dont make me piss myself

I don't think you're intelligent enough to qualify for making an accurate statement on this one. However, do go ahead and piss yourself.

spacedog · 03-17-2007, 03:14 AM

Quote:

Originally Posted by DamageX

But hey, didn't you hear, you get more bandwidth and storage with their virtual plans!

He's referring to a virtual include, not virtual plan.

Or was he?

DamageX · 03-17-2007, 03:16 AM

Quote:

Originally Posted by spacedog

He's referring to a virtual include, not virtual plan.

Or was he?

Does it matter?

Jon Clark - BANNED FOR LIFE · 03-17-2007, 03:23 AM

Quote:

Originally Posted by DamageX

Let's not exaggerate...

Quote:

Originally Posted by madawgz

downhill??? ya right LOL

.........godaddy and 1and1?? dont make me piss myself

And this is coming from a webair sig whore?

Pimpin_J · 03-17-2007, 03:28 AM

Sorry to hear that. www.splitinfinity.com is the way to go these days

Barefootsies · 03-17-2007, 06:08 AM

Quote:

Originally Posted by Pimpin_J

Sorry to hear that. www.splitinfinity.com is the way to go these days

RudeBoy · 03-17-2007, 06:14 AM

Quote:

Originally Posted by spacedog

He's referring to a virtual include, not virtual plan.

Or was he?

Violetta · 03-17-2007, 06:32 AM

Quote:

Originally Posted by Jon Clark

Webair is going downhill fast...

I'd choose godaddy or 1and1 before I would choose them...

SpeakEasy · 03-17-2007, 08:46 AM

What a surprise, yet another webair is bad thread...

Wiredoctor · 03-17-2007, 08:58 AM

Quote:

Originally Posted by ichauch

It's time for a little public vent.

The last days have been hell with them.

1) I contacted them to fix a problem with a virtual include call in php. I can no longer include files with the virtual method (it was working before).
So two days ago I must find that my tgp script is no longer working. Checked the file permissions on the server and found that someone had changed all of them for that domain. The file ownerships and groups of my tgp domains are very delicately set up. It took me over an hour to restore all the changes I made, and I still get error messages from time to time.

2) It takes about two days before I hear back from them when I open a ticket!

3) More annoying: it seems that almost everytime the tech support is working on the server (that is restarting the server), the times change.
This causes a lot of trouble on my vbulletin forum.
I asked them to enter the date permanently some weeks ago (and they said they did!), but it has happened multiple times since then.

Is it too much for them to take a note of the time before they make configuration changes and restore it afterwards?

It seems their support consists of only a small handful of people who know their stuff - the rest is a bunch of amateurs.

This is not the first time a comment about how bad webair and how bad webairs suppor is. Other than the webair board spammers, the real story is usually that they are not really a good host and have slow peered bandwidth and very bad support.

Forest · 03-17-2007, 09:00 AM

Quote:

Originally Posted by Jon Clark

Webair is going downhill fast...

I'd choose godaddy or 1and1 before I would choose them...

fris · 03-17-2007, 09:05 AM

seems like a lot of people are moving from webair

JamesK2 · 03-17-2007, 09:09 AM

I hope you get everything solved!

stev0 · 03-17-2007, 09:10 AM

Quote:

Originally Posted by Wiredoctor

This is not the first time a comment about how bad webair and how bad webairs suppor is. Other than the webair board spammers, the real story is usually that they are not really a good host and have slow peered bandwidth and very bad support.

I don't know where you heard that, but it's bullshit.

Downloading from my webair server I get about 800kb/s, that's more than I get from any other sites. Not to mention my webair server is already doing around 25mbps in transfer while i'm downloading.

There is online support chat 24/7 in the control panel area, it usually takes about 5 seconds to get a hold of someone via that. If it doesn't work, pick up the phone.

Vendzilla · 03-17-2007, 09:19 AM

I use a support ticket when it's minor, if I needed to get something done right away, Gerard has put up his icq for everyone to see, I have Mikes as well. The live chat systems works well, I've used it when helping webmasters set up comus.

webair · 03-17-2007, 09:48 AM

ichauch hit me up ill make sure your support issue is totally taken care of...please be sure to provide me with your userid and account info. In the future use our live chat or call in if you have an issue it will get handled much faster. Apologies for nay inconvenience rest assures if you contact me ill have it fixed for you immediately.

Thanks

Boobs · 03-17-2007, 10:11 AM

sorry to hear about your problems, the guys at WebAir are great

webair · 03-17-2007, 10:23 AM

Quote:

Originally Posted by Boobs

sorry to hear about your problems, the guys at WebAir are great

Thanks boobs!

It's actually quite simple with the new technologies we have employed...all any client has to do log into their proprietary webair control panel, listed there on is your personal account rep upon login click his name and you can chat with him, or even simpler escalate the ticket.

Or call in 1.866.WEBAIR1
Or Live person chat support 24/7 via webair.com

webair · 03-17-2007, 10:26 AM

Quote:

Originally Posted by Fris

seems like a lot of people are moving to webair

Yea its been quite busy latey lotta new business thanks...hey fris are you still hacking away?

fetishblog · 03-17-2007, 10:49 AM

Webair is the bomb diggity, yo!

Pete-KT · 03-17-2007, 10:58 AM

We've been hosting for 3+ years at Webair with 5 servers and have never had a problem, How can u have a virtual account and use a forum and who knows what else, why not move yourself up to a dedicated and have a great server with excellent support. Ive been able to get excellent support at 5am and have things fixed. we've had 100% uptime since we started with them.

AliGbone · 03-17-2007, 11:02 AM

Quote:

Originally Posted by Pete-KT

We've been hosting for 3+ years at Webair with 5 servers and have never had a problem, How can u have a virtual account and use a forum and who knows what else, why not move yourself up to a dedicated and have a great server with excellent support. Ive been able to get excellent support at 5am and have things fixed. we've had 100% uptime since we started with them.

I tendz to agree...

It's usually da biggest and da best that get's slack from da ignorant.

me moms use to say dat anyhow.

I gots 8+ servers wit dese guys at webair all clusterd up and humming along makin bank for over a year nows. I gots server at most other hosts too. for da service and crew support i gets at webair nothing compares.

da guys dat have da time to bitch on dis board usally aint making no money anyways. Lesson here? Less talkin mackers and put your time into some constructives. Yappers = slakkers ya biddy!

fris · 03-17-2007, 01:09 PM

Quote:

Originally Posted by webair

Yea its been quite busy latey lotta new business thanks...hey fris are you still hacking away?

ya i am actually on one of your boxes now.

scottybuzz · 03-17-2007, 01:36 PM

yeh i never sumbit tickets, i just use livesupport which is AMAZING.

starpimps · 03-17-2007, 02:30 PM

livesupport is always there!

Lance69 · 03-17-2007, 02:37 PM

Quote:

Originally Posted by scottybuzz

yeh i never sumbit tickets, i just use livesupport which is AMAZING.

What's a ticket?

Adultnet · 03-17-2007, 02:50 PM

Quote:

Originally Posted by DamageX

But hey, didn't you hear, you get more bandwidth and storage with their virtual plans!

lol

Machete_ · 03-30-2011, 07:21 PM

try www.natnet.com

best host out there

criticaldotnet · 03-30-2011, 07:36 PM

Quote:

Originally Posted by Machete_

try www.natnet.com

best host out there

why in gods name did u bump a trash thread from years ago lol!

opps

icymelon · 03-30-2011, 09:19 PM

webair is good. I usually just get someone on live support chat with them and it gets fixed. if that doesnt work then the account rep always gets it done usually just takes a icq message when they are at work

CYF · 03-30-2011, 09:36 PM

Quote:

Originally Posted by Machete_

try www.natnet.com

best host out there

nice 4 year old thread bump.

rowan · 03-31-2011, 01:21 AM

Quote:

Originally Posted by CYF

nice 4 year old thread bump.

Eyebrows raised slightly when I saw Pete-KT posting... then I looked at the dates.

HarryMuff · 03-31-2011, 01:31 AM

webair is a top-notch bro and stand-up guy

3xmedia · 03-31-2011, 03:45 AM

bumping 4 yo threads, fucking retard

+1 BAN

3xmedia · 03-31-2011, 03:46 AM

Quote:

Originally Posted by HarryMuff

webair is a top-notch bro and stand-up guy

NetHorse · 03-31-2011, 03:50 AM

Quote:

Originally Posted by Machete_

try www.natnet.com

best host out there

Man, what the fuck is wrong with you? Total dick move, bumping a 4 year old old support issue to spam another web host.

Relentless · 03-31-2011, 05:15 AM

I have sites hosted with Webair and Gerard does an excellent job with all of them.
I also have sites hosted with NatNet and they do a terrific job as well.
I'm 100% sure NatNet thinks you are an idiot for bumping 4 year old drama threads.
They do not need your 'help' at all.

Moral of the story: Both hosts are excellent and you are an idiot.

HomerSimpson · 03-31-2011, 08:39 AM

Move to Certified Hosting / Naked Hosting until it's not too late...

2intense · 03-31-2011, 09:17 AM

BAN 4 Machete_

03-17-2007, 01:57 AM	#1
ichauch Confirmed User Join Date: Dec 2005 Posts: 463	Mad at webair It's time for a little public vent. The last days have been hell with them. 1) I contacted them to fix a problem with a virtual include call in php. I can no longer include files with the virtual method (it was working before). So two days ago I must find that my tgp script is no longer working. Checked the file permissions on the server and found that someone had changed all of them for that domain. The file ownerships and groups of my tgp domains are very delicately set up. It took me over an hour to restore all the changes I made, and I still get error messages from time to time. 2) It takes about two days before I hear back from them when I open a ticket! 3) More annoying: it seems that almost everytime the tech support is working on the server (that is restarting the server), the times change. This causes a lot of trouble on my vbulletin forum. I asked them to enter the date permanently some weeks ago (and they said they did!), but it has happened multiple times since then. Is it too much for them to take a note of the time before they make configuration changes and restore it afterwards? It seems their support consists of only a small handful of people who know their stuff - the rest is a bunch of amateurs. __________________ Last edited by ichauch; 03-17-2007 at 01:58 AM..

03-17-2007, 02:02 AM	#2
DamageX Marketing & Strategy Industry Role: Join Date: Jun 2001 Location: Former nomad Posts: 14,293	But hey, didn't you hear, you get more bandwidth and storage with their virtual plans! __________________ Whitehat is for chumps If you don't do it, somebody else will - true story!

03-17-2007, 02:05 AM	#3
darksoul Confirmed User Join Date: Apr 2002 Location: /root/ Posts: 4,997	they don't need to adjust the time manually. They can setup the server to sync the time from a time server every reboot. __________________ 1337 5y54\|)m1n: 157717888 BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN Cambooth

03-17-2007, 03:28 AM	#11
Pimpin_J Confirmed User Join Date: Jul 2006 Location: SplitInfinity.com Posts: 3,637	Sorry to hear that. www.splitinfinity.com is the way to go these days __________________

03-17-2007, 09:05 AM	#18
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,372	seems like a lot of people are moving from webair __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

03-17-2007, 02:32 AM	#4
Jon Clark - BANNED FOR LIFE North Coast Pimp Join Date: Dec 2005 Location: 304-534-757 Posts: 9,395	Webair is going downhill fast... I'd choose godaddy or 1and1 before I would choose them...

03-17-2007, 08:46 AM	#15
SpeakEasy Confirmed User Join Date: Sep 2002 Location: The Internet Posts: 2,681	What a surprise, yet another webair is bad thread...

03-17-2007, 09:09 AM	#19
JamesK2 Confirmed User Join Date: Aug 2004 Location: The Netherlands Posts: 6,589	I hope you get everything solved! __________________

03-17-2007, 09:19 AM	#21
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	I use a support ticket when it's minor, if I needed to get something done right away, Gerard has put up his icq for everyone to see, I have Mikes as well. The live chat systems works well, I've used it when helping webmasters set up comus. __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

03-17-2007, 09:48 AM	#22
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	ichauch hit me up ill make sure your support issue is totally taken care of...please be sure to provide me with your userid and account info. In the future use our live chat or call in if you have an issue it will get handled much faster. Apologies for nay inconvenience rest assures if you contact me ill have it fixed for you immediately. Thanks __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

03-17-2007, 10:11 AM	#23
Boobs Confirmed User Join Date: Aug 2006 Posts: 7,875	sorry to hear about your problems, the guys at WebAir are great __________________ Join the fucking best in big tit sponsors!!!

03-17-2007, 10:49 AM	#26
fetishblog Confirmed User Join Date: Sep 2005 Location: Your mom is my favorite pornstar!#% Posts: 5,995	Webair is the bomb diggity, yo! __________________ Fling.com doesn't steal your traffic and sales unlike some other dating companies. I promote them, and so should you!

03-17-2007, 10:58 AM	#27
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	We've been hosting for 3+ years at Webair with 5 servers and have never had a problem, How can u have a virtual account and use a forum and who knows what else, why not move yourself up to a dedicated and have a great server with excellent support. Ive been able to get excellent support at 5am and have things fixed. we've had 100% uptime since we started with them.

03-17-2007, 01:36 PM	#30
scottybuzz Too lazy to set a custom title Industry Role: Join Date: May 2006 Location: NY Posts: 14,800	yeh i never sumbit tickets, i just use livesupport which is AMAZING. __________________ $$$$$ MAKE HUGE MONEY IN CAMS - CLICK HERE $$$$$

03-17-2007, 02:30 PM	#31
starpimps Confirmed User Join Date: Sep 2006 Location: internets Posts: 6,954	livesupport is always there! __________________ Teen Porn Models / Solo Girls

03-30-2011, 07:21 PM	#34
Machete_ WINNING! Industry Role: Join Date: Oct 2002 Posts: 14,579	try www.natnet.com best host out there

03-30-2011, 09:19 PM	#36
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	webair is good. I usually just get someone on live support chat with them and it gets fixed. if that doesnt work then the account rep always gets it done usually just takes a icq message when they are at work __________________ Network Of Adult Blogs With Hardlink Rentals Available

03-31-2011, 01:31 AM	#39
HarryMuff Confirmed User Join Date: Dec 2005 Posts: 271	webair is a top-notch bro and stand-up guy

03-31-2011, 03:45 AM	#40
3xmedia Confirmed User Industry Role: Join Date: Apr 2004 Posts: 5,728	bumping 4 yo threads, fucking retard +1 BAN __________________ ---

03-31-2011, 05:15 AM	#43
Relentless www.EngineFood.com Industry Role: Join Date: Aug 2006 Posts: 5,697	I have sites hosted with Webair and Gerard does an excellent job with all of them. I also have sites hosted with NatNet and they do a terrific job as well. I'm 100% sure NatNet thinks you are an idiot for bumping 4 year old drama threads. They do not need your 'help' at all. Moral of the story: Both hosts are excellent and you are an idiot. __________________ Website Secure \| Engine Food ICQ# 266-942-896

03-31-2011, 08:39 AM	#44
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	Move to Certified Hosting / Naked Hosting until it's not too late... __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email:

03-31-2011, 09:17 AM	#45
2intense Too lazy to set a custom title Industry Role: Join Date: Dec 2009 Location: Google Posts: 12,467	BAN 4 Machete_ __________________ Most Affordable Firewall & Malware Protection for Linux Servers