ZOMBAIO Support SUCKS! - GoFuckYourself.com

247mg · 06-14-2011, 11:14 AM

Zombaio support just sucks man. I have place a request to reinstall password management due to server move.

Put request on 8th of June and today is 14th and my ticket is still pending and no tech support has been assigned to my ticket. EPOCH CCBILL SEGPAY just finish the install in under 12 hour of request and this ZOMBAIO suck really lazy support.

I contact on live support and they told me it will be dealt with in 7 working days amazing man.....

who else having an issue

ThatOtherGuy - BANNED FOR LIFE · 06-14-2011, 11:19 AM

Yikes...

NETbilling · 06-14-2011, 01:10 PM

Let us know if you are interested in saving money and experiencing the best service in the industry.

Mitch

Chosen · 06-14-2011, 01:56 PM

Everything's fine here

247mg · 06-14-2011, 02:47 PM

Quote:

Originally Posted by NETbilling

Let us know if you are interested in saving money and experiencing the best service in the industry.

Mitch

I already have long chat with Wendy but no luck

Robbie · 06-14-2011, 03:31 PM

Hey dpapa, A few days ago we all got emails from zombaio saying that they were doing a major upgrade all this week and things could be fucked up intermittently until the 15th.

It could be with this happening that support tickets are low on the totem pole at the moment. My email said that if I saw anything wrong after the 15th to notify them. So they may be knee deep working over there right now.

AmeliaG · 06-14-2011, 03:38 PM

I usually have CCBill and Epoch do script installs, but I just do the Zombaio ones because they are super-easy and really well-documented. If someone else's schedule is inconveniencing you there, I recommend taking a stab at it yourself with Zombaio.

Socks · 06-14-2011, 05:06 PM

The only time I needed help from Zombaio they were a tad slow, but overly helpful and detailed in their responses.

Michael O · 06-14-2011, 05:39 PM

Quote:

Originally Posted by dpapa

Zombaio support just sucks man. I have place a request to reinstall password management due to server move.

Put request on 8th of June and today is 14th and my ticket is still pending and no tech support has been assigned to my ticket. EPOCH CCBILL SEGPAY just finish the install in under 12 hour of request and this ZOMBAIO suck really lazy support.

I contact on live support and they told me it will be dealt with in 7 working days amazing man.....

who else having an issue

I apologize for the delay this should have been solved a long time ago. Can you please email me you merchant ID and the ticket number then I will ask Tech to look into it asap.

Thanks
Michael Olsen
[email protected]

247mg · 06-15-2011, 03:50 AM

Quote:

Originally Posted by Michael O

I apologize for the delay this should have been solved a long time ago. Can you please email me you merchant ID and the ticket number then I will ask Tech to look into it asap.

Thanks
Michael Olsen
[email protected]

Done, please check your email

Michael O · 06-15-2011, 04:31 AM

Quote:

Originally Posted by dpapa

Done, please check your email

Got your mail I will make sure its looked into asap.

Michael

Dennis69 · 06-15-2011, 06:51 AM

I know just how you feel... needed to get my password changed, kept getting bounced from one techie to another, waiting now 2 weeks and it's still not done, they could of built me a whole new setup in that time

adultchatpay · 06-15-2011, 09:29 AM

Hats off to Michael for great support. (every company needs this guy)
But when i hear his name and close my eyes, i see Epassporte and Mallick.

Socks · 06-15-2011, 11:15 AM

Quote:

Originally Posted by adultchatpay

Hats off to Michael for great support. (every company needs this guy)
But when i hear his name and close my eyes, i see Epassporte and Mallick.

...but do you light candles get the KY before you close your eyes?

JustJ · 06-15-2011, 12:15 PM

I got 3 responses today for 3 tickets I opened over the last 3 days..

247mg · 06-15-2011, 01:11 PM

After opening this thread my installation problem solved in one day before that they are sleeping

06-14-2011, 11:14 AM	#1
247mg Yellowplum / 247mg Industry Role: Join Date: Feb 2008 Location: Nicosia, CY Posts: 2,162	ZOMBAIO Support SUCKS! Zombaio support just sucks man. I have place a request to reinstall password management due to server move. Put request on 8th of June and today is 14th and my ticket is still pending and no tech support has been assigned to my ticket. EPOCH CCBILL SEGPAY just finish the install in under 12 hour of request and this ZOMBAIO suck really lazy support. I contact on live support and they told me it will be dealt with in 7 working days amazing man..... who else having an issue __________________ 247mg.com - Indian Affiliate Program - Over 50+ Sites To Promote - Monetize Your INDIAN Traffic Today!

06-14-2011, 01:10 PM	#3
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,588	Let us know if you are interested in saving money and experiencing the best service in the industry. Mitch __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

06-14-2011, 03:31 PM	#6
Robbie Leaner, Meaner, Faster Industry Role: Join Date: Aug 2002 Location: Vegas Posts: 20,959	Hey dpapa, A few days ago we all got emails from zombaio saying that they were doing a major upgrade all this week and things could be fucked up intermittently until the 15th. It could be with this happening that support tickets are low on the totem pole at the moment. My email said that if I saw anything wrong after the 15th to notify them. So they may be knee deep working over there right now. __________________ -Robbie ClaudiaMarie.Com

06-14-2011, 03:38 PM	#7
AmeliaG Too lazy to set a custom title Join Date: Jan 2003 Location: Los Angeles Posts: 10,572	I usually have CCBill and Epoch do script installs, but I just do the Zombaio ones because they are super-easy and really well-documented. If someone else's schedule is inconveniencing you there, I recommend taking a stab at it yourself with Zombaio. __________________ GFY Hall of Famer AltStar Hall of Famer Blue Blood's SpookyCash.com Babe photography portfolio

06-15-2011, 06:51 AM	#12
Dennis69 Confirmed User Join Date: Feb 2003 Location: Dreamland Posts: 1,685	I know just how you feel... needed to get my password changed, kept getting bounced from one techie to another, waiting now 2 weeks and it's still not done, they could of built me a whole new setup in that time __________________ HaHaHa

06-14-2011, 11:19 AM	#2
ThatOtherGuy - BANNED FOR LIFE So Fucking Banned Industry Role: Join Date: Apr 2011 Posts: 1,241	Yikes...

06-14-2011, 01:56 PM	#4
Chosen VIPPay.com \| AdultWebSponsors.com Industry Role: Join Date: Aug 2001 Posts: 63,151	Everything's fine here

06-14-2011, 05:06 PM	#8
Socks Confirmed User Industry Role: Join Date: May 2002 Location: Toronto Posts: 8,475	The only time I needed help from Zombaio they were a tad slow, but overly helpful and detailed in their responses.

06-15-2011, 09:29 AM	#13
adultchatpay Let's Make Money Industry Role: Join Date: Dec 2008 Posts: 8,784	Hats off to Michael for great support. (every company needs this guy) But when i hear his name and close my eyes, i see Epassporte and Mallick.

06-15-2011, 12:15 PM	#15
JustJ Confirmed User Industry Role: Join Date: May 2011 Posts: 280	I got 3 responses today for 3 tickets I opened over the last 3 days.. __________________ SMS BILLING / PHONE BILLING / EU DIRECT DEBIT Get Paid For UK Giveaway Entries! START MAKING MORE MONEY TODAY! SKYPE: JUSTJSMS - ICQ: 152263851 - YMSG: JUSTJSMS - EMAIL: jason at p2e dot com

06-15-2011, 01:11 PM	#16
247mg Yellowplum / 247mg Industry Role: Join Date: Feb 2008 Location: Nicosia, CY Posts: 2,162	After opening this thread my installation problem solved in one day before that they are sleeping __________________ 247mg.com - Indian Affiliate Program - Over 50+ Sites To Promote - Monetize Your INDIAN Traffic Today!