NEVER Buy Clear Wire Internet - GoFuckYourself.com

96ukssob · 08-08-2011, 12:55 PM

This has to be the worst service, both in terms of product and customer support I have ever dealt with.

I purchased their 4G device a few months back and would barely work from the start. They told me every excuse to why I could not stream music and videos and it would turn on and off every few minutes. Finally they sent me a new device, but that would never connect to the web.

After going back and forth about a dozen times I just cancel the service. Was told (and I have a confirmation number and noted on my account) the cancellation fee would be waived as well as a restocking fee.

That was in May...

At the end of May I get charged another $65 for service, then again in June and July. Meanwhile I am calling telling them the service is canceled and I need a refund, they apologize and tell me "sorry, you will have the money credited back in 5 business days." Same story every month.

5 days go by, no credit and call again... same story. Luckily my credit card expired in July so I got a new card with a new account number. I get a call from someone at customer service saying they need a new credit card number to process the refund and those fuckers charge me AGAIN

Been on the phone for well over an hour talking with supervisors and management and they are making it sound like they are NOT willing to refund as I should of called in within 48 hours... fuck that.

Ive read so many complaints about them online, its crazy and many like mine.

If your considering Clear take my advise... DONT!

Juicy D. Links · 08-08-2011, 01:01 PM

i saw reviews on them online a few times....all of em were bad...

moeloubani · 08-08-2011, 01:04 PM

just charge back everything they ever charged you

Klen · 08-08-2011, 01:10 PM

Sounds like a scam service.

DateDoc · 08-08-2011, 01:10 PM

They throttle your usage too don't they?

u-Bob · 08-08-2011, 01:14 PM

yep, they suck, big time.

candyflip · 08-08-2011, 01:15 PM

WiMax sucks indoors. The signal doesn't penetrate the walls.

SykkBoy · 08-08-2011, 01:37 PM

Same here
they are the worst ISP I have dealt with in a long time. I'm thinking of biting the bullet and eating the remainder of the contract and heading back to Cox Cable.

Their remote device sucks, their regualr service sucks....all it takes is a partially cloudy day and I feel like I'm back to the AOL dialup days...and their customer support is the worst. They always act like they are doing me a favor by taking my call...

SykkBoy · 08-08-2011, 01:38 PM

Quote:

Originally Posted by candyflip

WiMax sucks indoors. The signal doesn't penetrate the walls.

We practically have the unit hanging out the upstairs window...still sucks

Chosen · 08-08-2011, 02:33 PM

Okay, I won't

mountainmiester · 08-08-2011, 04:51 PM

I've been using Verizon's wireless 4G router and am very impressed. the throughput is awesome and I've even been able to do some serious gaming with it in WoW and other places.

I get around 2.5 Mbps with it usually. Sometimes more, rarely less.

Vjo · 08-08-2011, 06:07 PM

They do pretty much suck but as long as you are getting "good connection" with their modem (therin lies the hard part and the problem) they seem to deliver the speed as promised and are up pretty constant but yeah I have heard they dont like to see you go. I have not upgraded to the 4 gig yet tho as I have only 1.5M.

SykkBoy, I was about to get someone else as I also could not get more than one light (1-4 .. 4 lights is max reception) even tho it was in the same place as before and where it would sometimes do well. Mine does well in winter, bad in summer which is typical. This worked and now i have constant 3 lights..

I have the modem supported with string on both sides so it hung level. It was in the best place I could find.

I then just moved the left string over 6-12 inches (experiment), at the same height and same length of string thus making the modem sit a lil cockeyed to the left and the left side of the modem is now about 1 1/2 inches higher than the right.

Anyhow I hit a large sweet spot (for days now) and I have tried everything. Maybe it needs to sit a little kitty wompous.

Good luck as that can really be a pisser. Speeds are literally like 28.8k at one light.

icymelon · 08-09-2011, 12:29 AM

I had a buddy who was an authorized dealer for them. He said they have no contract. And he had to close up shop. I would just do a chargeback with your creditcard and be done with it.

Zyber · 08-09-2011, 04:47 AM

Chargeback time!

CamTraffic · 08-09-2011, 04:53 AM

Charge it back
Well, if u are in the UK, you might not be able to.

RyuLion · 08-09-2011, 08:55 AM

Wow..thanks for the heads up..

tonyparra · 08-09-2011, 10:26 AM

i have had the same experience with them i should have stuck with time warner

V_RocKs · 08-09-2011, 11:43 AM

They fucked up radio not only in the USA, but in other countries too. Why would you even consider using them for something like Internet? Their business model is to give you what they think you want.

08-08-2011, 12:55 PM	#1
96ukssob So Fucking Banananananas Industry Role: Join Date: Mar 2003 Location: If I was in your ass you'd know it Posts: 12,991	NEVER Buy Clear Wire Internet This has to be the worst service, both in terms of product and customer support I have ever dealt with. I purchased their 4G device a few months back and would barely work from the start. They told me every excuse to why I could not stream music and videos and it would turn on and off every few minutes. Finally they sent me a new device, but that would never connect to the web. After going back and forth about a dozen times I just cancel the service. Was told (and I have a confirmation number and noted on my account) the cancellation fee would be waived as well as a restocking fee. That was in May... At the end of May I get charged another $65 for service, then again in June and July. Meanwhile I am calling telling them the service is canceled and I need a refund, they apologize and tell me "sorry, you will have the money credited back in 5 business days." Same story every month. 5 days go by, no credit and call again... same story. Luckily my credit card expired in July so I got a new card with a new account number. I get a call from someone at customer service saying they need a new credit card number to process the refund and those fuckers charge me AGAIN Been on the phone for well over an hour talking with supervisors and management and they are making it sound like they are NOT willing to refund as I should of called in within 48 hours... fuck that. Ive read so many complaints about them online, its crazy and many like mine. If your considering Clear take my advise... DONT! __________________ Email: Clicky on Me

08-08-2011, 01:10 PM	#5
DateDoc Outside looking in. Industry Role: Join Date: Feb 2005 Location: To Hell You Ride Posts: 14,243	They throttle your usage too don't they? __________________

08-08-2011, 01:15 PM	#7
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,040	WiMax sucks indoors. The signal doesn't penetrate the walls. __________________ Spend you some brain. Email Me

08-08-2011, 01:37 PM	#8
SykkBoy Jesus loves bacon Industry Role: Join Date: Feb 2001 Location: Sin City, Motherfucker Posts: 19,969	Same here they are the worst ISP I have dealt with in a long time. I'm thinking of biting the bullet and eating the remainder of the contract and heading back to Cox Cable. Their remote device sucks, their regualr service sucks....all it takes is a partially cloudy day and I feel like I'm back to the AOL dialup days...and their customer support is the worst. They always act like they are doing me a favor by taking my call... __________________ Support my new movie “The Second Coming”

08-08-2011, 04:51 PM	#11
mountainmiester Confirmed User Join Date: Oct 2002 Location: Arizona Posts: 509	I've been using Verizon's wireless 4G router and am very impressed. the throughput is awesome and I've even been able to do some serious gaming with it in WoW and other places. I get around 2.5 Mbps with it usually. Sometimes more, rarely less. __________________ Randall Crockett LIMELIGHT NETWORKS [email protected]

08-08-2011, 01:01 PM	#2
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	i saw reviews on them online a few times....all of em were bad...

08-08-2011, 01:04 PM	#3
moeloubani Confirmed User Industry Role: Join Date: Dec 2007 Location: Ontario Posts: 4,235	just charge back everything they ever charged you

08-08-2011, 01:10 PM	#4
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,234	Sounds like a scam service.

08-08-2011, 01:14 PM	#6
u-Bob there's no $$$ in porn Industry Role: Join Date: Jul 2005 Location: icq: 195./568.-230 (btw: not getting offline msgs) Posts: 33,063	yep, they suck, big time.

08-08-2011, 02:33 PM	#10
Chosen VIPPay.com \| AdultWebSponsors.com Industry Role: Join Date: Aug 2001 Posts: 63,151	Okay, I won't

08-08-2011, 06:07 PM	#12
Vjo So Fucking Banned Industry Role: Join Date: Oct 2002 Location: Happy 4th of July :) Posts: 6,082	They do pretty much suck but as long as you are getting "good connection" with their modem (therin lies the hard part and the problem) they seem to deliver the speed as promised and are up pretty constant but yeah I have heard they dont like to see you go. I have not upgraded to the 4 gig yet tho as I have only 1.5M. SykkBoy, I was about to get someone else as I also could not get more than one light (1-4 .. 4 lights is max reception) even tho it was in the same place as before and where it would sometimes do well. Mine does well in winter, bad in summer which is typical. This worked and now i have constant 3 lights.. I have the modem supported with string on both sides so it hung level. It was in the best place I could find. I then just moved the left string over 6-12 inches (experiment), at the same height and same length of string thus making the modem sit a lil cockeyed to the left and the left side of the modem is now about 1 1/2 inches higher than the right. Anyhow I hit a large sweet spot (for days now) and I have tried everything. Maybe it needs to sit a little kitty wompous. Good luck as that can really be a pisser. Speeds are literally like 28.8k at one light. Last edited by Vjo; 08-08-2011 at 06:19 PM..

08-09-2011, 12:29 AM	#13
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	I had a buddy who was an authorized dealer for them. He said they have no contract. And he had to close up shop. I would just do a chargeback with your creditcard and be done with it. __________________ Network Of Adult Blogs With Hardlink Rentals Available

08-09-2011, 04:47 AM	#14
Zyber Confirmed User Industry Role: Join Date: Aug 2001 Posts: 832	Chargeback time!

08-09-2011, 04:53 AM	#15
CamTraffic Confirmed User Industry Role: Join Date: Feb 2008 Location: Paris - Miami Posts: 6,526	Charge it back Well, if u are in the UK, you might not be able to. __________________ I am always buying traffic and white labels. Hit me up. Email me HERE!

08-09-2011, 08:55 AM	#16
RyuLion ClubDomCash.com Industry Role: Join Date: Mar 2003 Location: San Diego Posts: 32,094	Wow..thanks for the heads up.. __________________ Adult Biz Consultant A tech head since 1995

08-09-2011, 10:26 AM	#17
tonyparra Confirmed User Industry Role: Join Date: Jul 2008 Location: In your back seat with duck tape Posts: 4,568	i have had the same experience with them i should have stuck with time warner __________________ High Performance Vps $10 Linode Manage your Digital Ocean, Linode, or Favorite Cloud Server. Simple, fast, and secure Server Pilot

08-09-2011, 11:43 AM	#18
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,315	They fucked up radio not only in the USA, but in other countries too. Why would you even consider using them for something like Internet? Their business model is to give you what they think you want.