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Old 09-07-2011, 10:27 AM   #1
Lucy - CSC
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Web Air Problem Due To Sorbs

I cant email a few girls we do work with or photographers due to Web Air using Sorbs and we are registered there as spammers!

I was able to talk to them up untill a few days ago.

We dont even send out spam email!
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Old 09-07-2011, 10:31 AM   #2
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Here's some free advice: Get a new host.
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Old 09-07-2011, 10:33 AM   #3
Lucy - CSC
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Here's some free advice: Get a new host.
No thanks we are with Mojo. Mojo arent listed as a company just our server!
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Old 09-07-2011, 10:38 AM   #4
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Old 09-07-2011, 10:42 AM   #5
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What do you need though? This is a bash thread or do you want another host? Are you with mojo or webair? I'm confused...
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Old 09-07-2011, 10:47 AM   #6
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if you need new host, i vote for cyberwurx
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Old 09-07-2011, 10:52 AM   #7
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What do you need though? This is a bash thread or do you want another host? Are you with mojo or webair? I'm confused...
Not bashing Web Air. I just dont see why they are using Sorbs when they arent exactly well respected:

http://www.theregister.co.uk/2009/11/06/sorbs_sold/
http://en.wikipedia.org/wiki/Spam_an...stem#Criticism
http://blog.wordtothewise.com/2010/1...dered-harmful/
http://pigeonsnest.co.uk/stuff/crapstuff/sorbs.html
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Old 09-07-2011, 10:55 AM   #8
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if you need new host, i vote for cyberwurx
Totally agree.

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Old 09-07-2011, 11:05 AM   #9
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Old 09-07-2011, 11:09 AM   #10
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ive tried to tell webair support that i have issues with my email through them all the time and they always just send a test email and it comes in and they say well there isnt a problem
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Old 09-07-2011, 11:12 AM   #11
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cyberwurx for the win, for email use gmail
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Old 09-07-2011, 11:14 AM   #12
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Had same problem,used amerinoc.
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Old 09-07-2011, 11:50 AM   #13
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Old 09-07-2011, 11:51 AM   #14
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Originally Posted by Lucy - CSC View Post
I cant email a few girls we do work with or photographers due to Web Air using Sorbs and we are registered there as spammers!

I was able to talk to them up untill a few days ago.

We dont even send out spam email!
Another satisfied Webair customer!
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Old 09-07-2011, 12:11 PM   #15
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ive tried to tell webair support that i have issues with my email through them all the time and they always just send a test email and it comes in and they say well there isnt a problem
I've had problems with almost every host at first with emails being blacklisted.

Do an IP blacklist check? If blacklisted, request new IP's. AOL addresses are commonly one of the first to blacklist so make support test to an aol address.

Ask them to verify DNS is setup properly. Find returned to sender emails on mail server and forward to support.

Hosts which are actively in adult commonly have mad email problems from my experience.

If after all this they say all is fine then it is time to move on
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Old 09-07-2011, 12:44 PM   #16
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Hi Lucy, Webair filters spam on behalf of it's clients. That said our clients do have the options of disabling spam filtering or modifying it as needed. I would suggest having the Webair client to contact us via a support ticket to modify it accordingly. You can also hit me up on the side and I will look into getting you white listed.
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Old 09-07-2011, 12:48 PM   #17
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Another satisfied Webair customer!
OP is not webair customer,he was sending mail to someone who host on webair and it got denied due to blacklisted server ip.Same happened to me when i sent mail from amerinoc server so had to use gmail to send it.
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Old 09-07-2011, 12:57 PM   #18
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Hi Lucy, Webair filters spam on behalf of it's clients. That said our clients do have the options of disabling spam filtering or modifying it as needed. I would suggest having the Webair client to contact us via a support ticket to modify it accordingly. You can also hit me up on the side and I will look into getting you white listed.
Emailed you from a Gmail account. Seriously SORBS seems to suck hard. They are now telling us they will remove us from the database if we pay them cash. We are not on SpamCop or any of the other usual places.
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Old 09-07-2011, 01:33 PM   #19
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Is it a smart relay/SMTP authentication issue maybe?

:D
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Old 09-07-2011, 01:53 PM   #20
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I have a similar problem at amerinoc. All my emails to gmail and yahoo get returned for spam. Not sure why though.
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Old 09-07-2011, 01:56 PM   #21
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No thanks we are with Mojo. Mojo arent listed as a company just our server!
You mean your IP or domain right?
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Old 09-07-2011, 02:24 PM   #22
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You mean your IP or domain right?

The server and IP are with Mojo. The domain is with Directnic with Mojo listed as the nameservers.


Anyway we reckon SORBS is a fraud as they are now saying if we pay them x amount of money they will remove us instantly from the database.
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Old 09-07-2011, 03:15 PM   #23
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another webair happy customer
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Old 09-07-2011, 05:38 PM   #24
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OP is not webair customer,he was sending mail to someone who host on webair and it got denied due to blacklisted server ip.Same happened to me when i sent mail from amerinoc server so had to use gmail to send it.
Who cares, Webair is still the subject of the thread. And it seems Webair has told the OP is not their fault.
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Old 09-07-2011, 06:00 PM   #25
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another webair success story
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Old 09-07-2011, 06:01 PM   #26
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another webair success story
lulzzzzzz
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Old 09-08-2011, 12:32 AM   #27
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The server and IP are with Mojo. The domain is with Directnic with Mojo listed as the nameservers.


Anyway we reckon SORBS is a fraud as they are now saying if we pay them x amount of money they will remove us instantly from the database.
Well.. it's your IP that gets registered with SORBS if I remember correctly, so you can either fix it by paying SORBS or getting a new IP (or a new host).

And yea, webair sucks big time.
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