Paxum customer service issues? - GoFuckYourself.com

drriley · 09-06-2011, 08:03 AM

Has anyone else found Paxum's customer service to be ... slightly condescending and confrontational? I might add in - a bit unprofessional - because I think it is unprofessional when a company's customer service staff responds to a customer query with something like, If you would have bothered to read X you would already know ... or ... As you have already been told.

My latest response back to Paxum does address the fact that YES, I have already been told, but I contacted them again anyway because they didn't answer my further questions, which have NOT already been addressed.

The email banter all revolves around that a bank ATM seized my Paxum card because I entered the wrong PIN #. Paxum says I entered the PIN incorrectly three times when, in fact, the machine asked ONCE and I entered a PIN number (the wrong one) ONCE. Regardless, as the machine took the card, and the bank branch refuses to return it (citing Canadian banking laws), Paxum advises me that they must cancel that card account and create a new account and then issue a card for that account ... AND ... they cannot or will not create a new account, until the last remaining pending transaction on the old account has cleared, and that can take up to 30 days (it has already been a couple of weeks and an approx $2.00 pending charge still has not cleared). So, all this means that between waiting for the pending charge to clear, new account created, new card issue and arrive to me in the mail, it will likely still be a couple of weeks or more before I have a new card in my possession, and in the meantime I cannot access my Paxum funds! On top of all that, I have to pay $50 to get the new card, when they finally get around to sending it!

Chris · 09-06-2011, 08:07 AM

If you want you can email me [email protected] or icq me 71462500 with your account information and i'll find out what support rep talked to you like that and I'll have it addressed today.

Regards
Chris

Argos88 · 09-06-2011, 08:09 AM

I had no problem with customer support at all... Either when I contacted Ruth or just recently when I asked via support, they answered very quick and profesionally... Always.

Maybe you are over-thinking it.

Chris · 09-06-2011, 08:09 AM

As for getting you a new card - unless something changed recently that I was not made aware of you will not need to create a new account in order to get a new card.

We do have a replacement card fee that is listed on our fee page https://www.paxum.com/payment/fees.p...views/fees.xsl of $44.95

Also you will be able to withdraw your funds via other methods that we offer until your new card arrives.

CaptainHowdy · 09-06-2011, 08:12 AM

Condescension is on the eye of the cardholder ...

drriley · 09-06-2011, 08:33 AM

Quote:

Originally Posted by Chris

If you want you can email me [email protected] or icq me 71462500 with your account information and i'll find out what support rep talked to you like that and I'll have it addressed today.

Thanks Chris. That's great. I have contacted you via email. I appreciate your prompt response and taking the time to personally look into the situation.

topsiteking · 09-19-2011, 12:11 AM

Never had any issues.

BIGTYMER · 09-19-2011, 12:17 AM

Nothing like GFY to solve a problem.

09-06-2011, 08:03 AM	#1
drriley Confirmed User Join Date: Mar 2007 Posts: 263	Paxum customer service issues? Has anyone else found Paxum's customer service to be ... slightly condescending and confrontational? I might add in - a bit unprofessional - because I think it is unprofessional when a company's customer service staff responds to a customer query with something like, If you would have bothered to read X you would already know ... or ... As you have already been told. My latest response back to Paxum does address the fact that YES, I have already been told, but I contacted them again anyway because they didn't answer my further questions, which have NOT already been addressed. The email banter all revolves around that a bank ATM seized my Paxum card because I entered the wrong PIN #. Paxum says I entered the PIN incorrectly three times when, in fact, the machine asked ONCE and I entered a PIN number (the wrong one) ONCE. Regardless, as the machine took the card, and the bank branch refuses to return it (citing Canadian banking laws), Paxum advises me that they must cancel that card account and create a new account and then issue a card for that account ... AND ... they cannot or will not create a new account, until the last remaining pending transaction on the old account has cleared, and that can take up to 30 days (it has already been a couple of weeks and an approx $2.00 pending charge still has not cleared). So, all this means that between waiting for the pending charge to clear, new account created, new card issue and arrive to me in the mail, it will likely still be a couple of weeks or more before I have a new card in my possession, and in the meantime I cannot access my Paxum funds! On top of all that, I have to pay $50 to get the new card, when they finally get around to sending it!

09-06-2011, 08:07 AM	#2
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	If you want you can email me [email protected] or icq me 71462500 with your account information and i'll find out what support rep talked to you like that and I'll have it addressed today. Regards Chris __________________ [email protected]

09-06-2011, 08:09 AM	#4
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	As for getting you a new card - unless something changed recently that I was not made aware of you will not need to create a new account in order to get a new card. We do have a replacement card fee that is listed on our fee page https://www.paxum.com/payment/fees.p...views/fees.xsl of $44.95 Also you will be able to withdraw your funds via other methods that we offer until your new card arrives. __________________ [email protected]

09-06-2011, 08:12 AM	#5
CaptainHowdy Too lazy to set a custom title Industry Role: Join Date: Dec 2004 Location: Happy in the dark. Posts: 92,219	Condescension is on the eye of the cardholder ... __________________ Enroll in the SWAG Affiliate Asian Live Cam Program and get 9 free quality link-backs! Get those links up ASAP! --> TJEEZERS.Cam. Setup in 48 Hours max.

09-19-2011, 12:11 AM	#7
topsiteking ICQ: 470687453 Industry Role: Join Date: Dec 2007 Location: USA Posts: 3,571	Never had any issues. __________________ ICQ: 470687453 EMAIL: [email protected]

09-06-2011, 08:09 AM	#3
Argos88 So Fucking Banned Industry Role: Join Date: Sep 2009 Posts: 1,732	I had no problem with customer support at all... Either when I contacted Ruth or just recently when I asked via support, they answered very quick and profesionally... Always. Maybe you are over-thinking it.

09-19-2011, 12:17 AM	#8
BIGTYMER Junior Achiever Industry Role: Join Date: Nov 2004 Location: Walled Garden Posts: 17,066	Nothing like GFY to solve a problem.