Amerinoc.com down? - GoFuckYourself.com

skrog · 05-18-2012, 06:10 PM

What is going on?

mromro · 05-18-2012, 06:14 PM

wow, looks that way for me too.

candyflip · 05-18-2012, 06:15 PM

I have a VPS there and it is down as well.

BV · 05-18-2012, 06:15 PM

my box is up

XSV · 05-18-2012, 06:16 PM

Quote:

Originally Posted by skrog

What is going on?

We have a switch that needs to be worked on, we may have to replace it, it happens to have our primary server on it.

We are aware of it and will have it resolved soon. Most clients will not be directly effected by this.

skrog · 05-18-2012, 06:17 PM

Quote:

Originally Posted by XSV

We have a switch that needs to be worked on, we may have to replace it, it happens to have our primary server on it.

We are aware of it and will have it resolved soon. Most clients will not be directly effected by this.

Awesome. Thanks for the fast response.

CyberHustler · 05-18-2012, 06:20 PM

I'm directly effected.

Barefootsies · 05-18-2012, 06:24 PM

Say it ain't so Joe.

XSV · 05-18-2012, 06:29 PM

Quote:

Originally Posted by Barefootsies

Say it ain't so Joe.

It aint so, Toe.

Switch is fixed, chugged a beer to fast, had to burp after the upgrade, thanks for the love, have a great Friday night everyone.

jscott · 05-18-2012, 07:42 PM

Still down guys?

skrog · 05-19-2012, 12:35 PM

Quote:

Originally Posted by jscott

Still down guys?

Nope. They got it fixed last night.

brassmonkey · 05-19-2012, 01:48 PM

they always fix stuff fast

Lykos · 05-19-2012, 10:23 PM

Works fine for me !

Nookster · 05-19-2012, 10:32 PM

This is almost a joke. Uptime for my amerinoc dedi's is about 100%. Love phatservers/amerinoc <3 just checked

skrog · 05-20-2012, 10:39 AM

Quote:

Originally Posted by Nookster

This is almost a joke. Uptime for my amerinoc dedi's is about 100%. Love phatservers/amerinoc <3 just checked

They were down for a little bit. But they got it fixed with the quickness.

Shoplifter · 05-21-2012, 06:43 PM

We have had quite a few connectivity issues this month and are still having a bit of trouble. As a matter of fact a ticket I just submitted failed.

How is everyone finding their connectivity since May 1 or so?

CyberHustler · 05-21-2012, 06:44 PM

I hate to say it, but last couple days have been terrible. I got an email back saying it's the same switch.

Shoplifter · 05-21-2012, 06:58 PM

Quote:

Originally Posted by CyberHustler

I hate to say it, but last couple days have been terrible. I got an email back saying it's the same switch.

I feel it was going well up until Sunday. Today something is certainly up.

I can't even get into the backend on a lot of our scripts. This has been worse than penguin for us.

$5 submissions · 05-21-2012, 07:00 PM

Site's up and QUICK!

Boozer · 05-21-2012, 07:09 PM

Is this where the amerinoc guys hang out? Respond to this post 10 minutes after its posted, but the average support ticket takes roughly 2 hours to get a response.

skrog · 05-21-2012, 07:53 PM

They are awesome.

Babaganoosh · 05-21-2012, 08:00 PM

Quote:

Originally Posted by Boozer

Is this where the amerinoc guys hang out? Respond to this post 10 minutes after its posted, but the average support ticket takes roughly 2 hours to get a response.

I've never had a ticket that actually mattered take 2 hours to get taken care of. I've had a couple of tickets to install assorted modules on managed dedicated servers but that's not really excessive.

AllAboutCams · 05-21-2012, 08:15 PM

Quote:

Originally Posted by Boozer

Is this where the amerinoc guys hang out? Respond to this post 10 minutes after its posted, but the average support ticket takes roughly 2 hours to get a response.

i have never had to wait more than 20 min for a response on a low ticket

today ticket sent
sent 05/21/2012 06:55 PM
reply 05/21/2012 07:10 PM
15min

different ticket
sent 05/20/2012 08:07 AM
reply 05/20/2012 08:13 AM
6min

different ticket
sent 05/13/2012 05:33
reply 05/13/2012 05:49
16min

i have another 71 tickets all the same

Boozer · 05-21-2012, 08:18 PM

Quote:

Originally Posted by Babaganoosh

I've never had a ticket that actually mattered take 2 hours to get taken care of. I've had a couple of tickets to install assorted modules on managed dedicated servers but that's not really excessive.

The absolute quickest I have ever had a ticket of any type responded to was 1.25 hrs.

At natnet the longest I have ever waited at any time, on any day is about .25 hours.

Boozer · 05-21-2012, 08:22 PM

As we speak I cant even access the support ticket system

Boozer · 05-21-2012, 08:31 PM

Last ticket

1 hr 17 min

Ticket before that

1.25 hrs first response
1.75 hrs second response
.75 hrs third response
2.0 hrs fourth response

Just an example

AllAboutCams · 05-21-2012, 08:38 PM

Quote:

Originally Posted by Boozer

Last ticket

1 hr 17 min

Ticket before that

1.25 hrs first response
1.75 hrs second response
.75 hrs third response
2.0 hrs fourth response

Just an example

what hosting do you have

Boozer · 05-21-2012, 08:43 PM

Quote:

Originally Posted by xxxupdate

what hosting do you have

I have a dedicated at natnet and the amnoc-mvps3 vps server at amerinoc.

sandman! · 05-21-2012, 09:08 PM

if you cant access their ticket system my guess would be a routing problem between your isp and them.

Quote:

Originally Posted by Boozer

As we speak I cant even access the support ticket system

Boozer · 05-21-2012, 09:12 PM

Quote:

Originally Posted by sandman!

if you cant access their ticket system my guess would be a routing problem between your isp and them.

Every site on the internet works except for amerinoc support ticket system at that moment?

Doubtful.

I was partially wrong anyways.. It was up. Just running extremely slow

raymor · 05-21-2012, 09:23 PM

We've had a server with Amerinoc for many years. Even though we have our own rack locally, we keep a server there so that if our network is ever down, our support system will work when it's most needed.

We have been amazed by five minute response times from tech support in most cases. For the last few months it's been a little slower. The sales department hasn't been as fast. That's better than putting all of their resources into new sales, then neglecting you once you're a paying customer like some companies do.

Boozer · 05-21-2012, 09:58 PM

I am not knocking them.. Just their support is slow. Happens

Boozer · 05-21-2012, 09:59 PM

seems they are down now.

CyberHustler · 05-21-2012, 10:16 PM

Quote:

Originally Posted by Boozer

seems they are down now.

Yes they are

His Infernal Majesty · 05-21-2012, 11:20 PM

Their site was down for a little bit tonight but it's back up now. My sites with them were all up, though. I moved to them within the last year, and they have been excellent thus far.

18teens · 05-21-2012, 11:25 PM

My uptime has been 100% for at least the past 4 months. The last time I had downtime was back in January when my uptime was 99.87%. Pretty fucking good I think

Markul · 05-22-2012, 01:43 AM

No time for the last month on my stuff with amerinoc

3xmedia · 05-22-2012, 01:55 AM

another Amerinoc success story.

$5 submissions · 05-22-2012, 04:45 PM

What kind of service do you guys have? I have a ded server with them and its been smooth

cgiGeek · 05-28-2012, 11:40 AM

sorry to hear you guys are having problems

247mg · 05-28-2012, 02:01 PM

All our boxes are up!

alf6300 · 05-29-2012, 10:19 AM

Just sharing my 2c experience with Amerinoc:

in years as their customers, first virtual then dedicated, their ticket response time has always been excellent (even for VERY low prio tickets, I think I have never waited more than half an hour).

I always found competent people on the other side, always willing to go the extra mile to help. This was true also at the time when our monthly package/fee was really very small.

Over time, it certainly happened a few times that they had glitches. But they were always prompt to admit it, and fast to fix them.

I wish there were more companies like this.

05-18-2012, 06:10 PM	#1
skrog Confirmed User Industry Role: Join Date: Feb 2003 Posts: 7,230	Amerinoc.com down? What is going on? __________________ banners, HTML5 banners, Bluray/DVD covers, full page ads, half page ads, headers, logos, 100% responsive galleries, SEO optimization, social media mgmt. skype: skrogdotnet

05-18-2012, 06:15 PM	#3
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,061	I have a VPS there and it is down as well. __________________ Spend you some brain. Email Me

05-18-2012, 06:24 PM	#8
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	Say it ain't so Joe. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

05-19-2012, 01:48 PM	#12
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 77,157	they always fix stuff fast __________________ TRUMP 2025 KEKAW!!! - The Laken Riley Act Is Law! DACA ENDED - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com

05-19-2012, 10:23 PM	#13
Lykos Too lazy to set a custom title Industry Role: Join Date: Apr 2003 Location: World Posts: 31,027	Works fine for me ! __________________

05-18-2012, 06:14 PM	#2
mromro So Fucking Banned Industry Role: Join Date: Jan 2011 Posts: 770	wow, looks that way for me too.

05-18-2012, 06:15 PM	#4
BV wtf Industry Role: Join Date: Sep 2001 Location: Bikini State, FL USA Posts: 10,914	my box is up

05-18-2012, 06:20 PM	#7
CyberHustler Unregistered Abuser Industry Role: Join Date: Feb 2006 Posts: 25,963	I'm directly effected.

05-18-2012, 07:42 PM	#10
jscott So Fucking Banned Industry Role: Join Date: Feb 2001 Location: Taipei Posts: 25,198	Still down guys?

05-19-2012, 10:32 PM	#14
Nookster Confirmed IT Professional Industry Role: Join Date: Nov 2005 Location: Hollywood, CA Posts: 3,744	This is almost a joke. Uptime for my amerinoc dedi's is about 100%. Love phatservers/amerinoc <3 just checked __________________ The Best Affiliate Software, Ever.

05-21-2012, 06:43 PM	#16
Shoplifter Richest man in Babylon Industry Role: Join Date: Jan 2002 Location: Posts: 10,002 Posts: 5,702	We have had quite a few connectivity issues this month and are still having a bit of trouble. As a matter of fact a ticket I just submitted failed. How is everyone finding their connectivity since May 1 or so?

05-21-2012, 06:44 PM	#17
CyberHustler Unregistered Abuser Industry Role: Join Date: Feb 2006 Posts: 25,963	I hate to say it, but last couple days have been terrible. I got an email back saying it's the same switch.

05-21-2012, 07:00 PM	#19
$5 submissions I help you SUCCEED Industry Role: Join Date: Nov 2003 Location: The Pearl of the Orient Seas Posts: 32,195	Site's up and QUICK! __________________ Need a NON-ADULT income stream? We build your YOUTUBE CHANNEL for only $20 per video! For Hire: $3/hour or $400 per month Marketing Specialist Virtual Assistants

05-21-2012, 07:09 PM	#20
Boozer So Fucking Banned Join Date: Feb 2005 Posts: 3,134	Is this where the amerinoc guys hang out? Respond to this post 10 minutes after its posted, but the average support ticket takes roughly 2 hours to get a response.

05-21-2012, 07:53 PM	#21
skrog Confirmed User Industry Role: Join Date: Feb 2003 Posts: 7,230	They are awesome. __________________ banners, HTML5 banners, Bluray/DVD covers, full page ads, half page ads, headers, logos, 100% responsive galleries, SEO optimization, social media mgmt. skype: skrogdotnet

05-21-2012, 08:22 PM	#25
Boozer So Fucking Banned Join Date: Feb 2005 Posts: 3,134	As we speak I cant even access the support ticket system

05-21-2012, 08:31 PM	#26
Boozer So Fucking Banned Join Date: Feb 2005 Posts: 3,134	Last ticket 1 hr 17 min Ticket before that 1.25 hrs first response 1.75 hrs second response .75 hrs third response 2.0 hrs fourth response Just an example

05-21-2012, 09:23 PM	#31
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	We've had a server with Amerinoc for many years. Even though we have our own rack locally, we keep a server there so that if our network is ever down, our support system will work when it's most needed. We have been amazed by five minute response times from tech support in most cases. For the last few months it's been a little slower. The sales department hasn't been as fast. That's better than putting all of their resources into new sales, then neglecting you once you're a paying customer like some companies do. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids

05-21-2012, 09:58 PM	#32
Boozer So Fucking Banned Join Date: Feb 2005 Posts: 3,134	I am not knocking them.. Just their support is slow. Happens Last edited by Boozer; 05-21-2012 at 10:05 PM..

05-21-2012, 09:59 PM	#33
Boozer So Fucking Banned Join Date: Feb 2005 Posts: 3,134	seems they are down now.

05-21-2012, 11:20 PM	#35
His Infernal Majesty Confirmed User Industry Role: Join Date: Jul 2004 Posts: 469	Their site was down for a little bit tonight but it's back up now. My sites with them were all up, though. I moved to them within the last year, and they have been excellent thus far.

05-21-2012, 11:25 PM	#36
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	My uptime has been 100% for at least the past 4 months. The last time I had downtime was back in January when my uptime was 99.87%. Pretty fucking good I think

05-22-2012, 01:43 AM	#37
Markul Likes Pie Industry Role: Join Date: Dec 2007 Location: The land that liberated porn Posts: 12,401	No time for the last month on my stuff with amerinoc

05-22-2012, 01:55 AM	#38
3xmedia Confirmed User Industry Role: Join Date: Apr 2004 Posts: 5,721	another Amerinoc success story.

05-22-2012, 04:45 PM	#39
$5 submissions I help you SUCCEED Industry Role: Join Date: Nov 2003 Location: The Pearl of the Orient Seas Posts: 32,195	What kind of service do you guys have? I have a ded server with them and its been smooth __________________ Need a NON-ADULT income stream? We build your YOUTUBE CHANNEL for only $20 per video! For Hire: $3/hour or $400 per month Marketing Specialist Virtual Assistants

05-28-2012, 11:40 AM	#40
cgiGeek Confirmed User Industry Role: Join Date: Jan 2002 Location: Miami Beach, FL Posts: 203	sorry to hear you guys are having problems __________________ Need help dealing with a hacked website? Contact me via icq 163583431 :D Premium Bandwidth Managed Servers, 12 Years in business xxxHOSTit.com I work for xxxhostit.com

05-28-2012, 02:01 PM	#41
247mg Yellowplum / 247mg Industry Role: Join Date: Feb 2008 Location: Nicosia, CY Posts: 2,161	All our boxes are up! __________________ 247mg.com - Indian Affiliate Program - Over 50+ Sites To Promote - Monetize Your INDIAN Traffic Today!

05-29-2012, 10:19 AM	#42
alf6300 Confirmed User Industry Role: Join Date: Sep 2007 Posts: 765	Just sharing my 2c experience with Amerinoc: in years as their customers, first virtual then dedicated, their ticket response time has always been excellent (even for VERY low prio tickets, I think I have never waited more than half an hour). I always found competent people on the other side, always willing to go the extra mile to help. This was true also at the time when our monthly package/fee was really very small. Over time, it certainly happened a few times that they had glitches. But they were always prompt to admit it, and fast to fix them. I wish there were more companies like this. __________________ --