Zombaio blocking signups, ignoring my tickets - GoFuckYourself.com

NaughtyNerdy · 01-23-2013, 05:33 AM

On the 11th of Jan I got a bunch of irate emails from customers/followers on twitter who wanted to join one of my websites, asking me why they hadn't been able to join the website for over a week and if I was having issues I should fix them or at least post about it so people know "like I said I would", which is weird as I said nothing of the sort- I had no idea something was wrong. Having no idea what that was about I checked the tour and sure enough, you can't sign up to the website. It takes you to this error:

Having NFI wtf this message is about I email support to find out whats going on.

Apparently the URL I registered doesn't work anymore (?), so they emailed me to the address on file (which is correct, I checked) despite getting 0 emails so far. Sounds legit though and he says he will fix it.

It got fixed... for a few hours. No emails have arrived. No issue with my email, it's not in spam, it's not anywhere. I email back to ask the same thing, and say I don't like the error message stating I'm looking into it, when obviously I'm not going to be if I'm not getting emails from them about it.

It gets fixed again, for a day or two. Then the same thing happens. I leave a new comment on the first support ticket and wait for a day with no response, so I open a new ticket. I tell them the same thing and ask what I can do to fix it. No response. It gets fixed again but not in a timely fashion (it wasn't the weekend either), but I get no reply from tech support. And then today, after getting back from the country I notice it's got the error message again. Still had 0 emails, to any of my email addresses. I've had emails from them before so I know the right one is on file.

I'm pretty sure my tickets and live chat are going to keep being ignored, and it's going to keep happening until I make a fuss so, public fuss made. I've had 0 chargebacks and no complaints from members about the site. If there is a zombaio guy around, perhaps he can explain or make something happen?

1. It started a week before I noticed on the 11th, so at least 4th-23rd of this month shit hasn't been working. I've had shit all sign ups, it's been 3 weeks!

2. My email on file is working, I get your other emails so you obviously aren't sending them. Having an error message stating that, I the webmaster am looking into, when I might not be, is a bit meh.

3. You couldn't trouble shoot the issue- so you did nothing about it? No emails that you where looking into it, no further emails once you had it blocked and couldn't do anything (like email me to fix it)? Seriously? You where just going to let it sit there until I did what exactly? What if I didn't notice! :/ Bad business practice

4. I know it must be annoying to answer my support tickets on the same issue, but if it was fixed like you said it would be multiple times I wouldn't put in more tickets. 1 ticket each week for 3 weeks, and 3 replies to the first one for updates isn't an excessive amount of messages. Just tell me whats going on and what you want me to do to fix it, so I can fix it and it will work and we can all make money.

Anyone else had this issue? Zombaio guy around?

DamianJ · 01-23-2013, 05:34 AM

Another Zombaio success story.

NaughtyNerdy · 01-23-2013, 05:40 AM

Quote:

Originally Posted by DamianJ

Another Zombaio success story.

Heh, yeah. I can't wait till I can get ccbill set up as an alternative because this is seriously irritating. Pity it takes to long to get set up with ccbill in this country

mamaliga · 01-23-2013, 06:30 AM

can feel your pain
here`s a bump

Kovachi · 01-23-2013, 06:31 AM

Try epoch, set up should be quicker hopefully.

ChatCash_Rob · 01-23-2013, 07:10 AM

"Signups is not possible at the moment" ...that shit is weak.

xXXtesy10 · 01-23-2013, 07:26 AM

That company is one of the biggest piles of steaming shit in adult

k0nr4d · 01-23-2013, 08:36 AM

Quote:

Originally Posted by Kovachi

Try epoch, set up should be quicker hopefully.

Another vote for epoch here. In my experiences they have much better support then ccbill - at least when it comes to the live chat. I've often found ccbill's live chat guys to be unhelpful and at times know less about their own system then I do...whereas every support experience with epoch has been very pleasant.

Zombaio wins hands down in the "ease of hooking up to script" category though.

SwirlsGirl · 01-23-2013, 10:20 AM

Big Tymer get in here and do what you do....you are late....you know you have a job to do! Now get to it!

Barefootsies · 01-23-2013, 10:27 AM

Quote:

Originally Posted by k0nr4d

Zombaio wins hands down in the "ease of hooking up to script" category though.

_Richard_ · 01-23-2013, 10:35 AM

signups is not possible?

2013 · 01-23-2013, 10:58 AM

magic join links?

hellboy78 · 01-23-2013, 11:46 AM

I never had a problem with zombaio

NaughtyNerdy
could you please show us your website?

_Richard_ · 01-23-2013, 11:51 AM

Quote:

Originally Posted by hellboy78

I never had a problem with zombaio

NaughtyNerdy
could you please show us your website?

?

lmgtfy.com

brentbacardi · 01-23-2013, 11:54 AM

This is why I save peoples direct phone numbers and cell numbers from businesses I work with. For example one Saas I use heavily I at one point found out the CEOs cell. Now if my ticket doesn't get answered I give him a ring, now my tickets get answered lightning fast... whoo hoo...

ExtremeBank_Adam · 01-23-2013, 11:56 AM

Quote:

Originally Posted by hellboy78

I never had a problem with zombaio

NaughtyNerdy
could you please show us your website?

Just gonna take a guess here... http://www.naughtynerdy.com

ExtremeBank_Adam · 01-23-2013, 12:00 PM

Just out of curiosity... could your problem be the missing page listed on your join form?:

https://secure.zombaio.com/?287654747.1461912.ZOM

"Zombaio.com (CFG AB), the merchant of record, is the payment processor, authorized distributor, merchant and access management provider for ESIO Media Club Ltd - http://www.naughtynerdy.com/warning.html "

http://www.naughtynerdy.com/warning.html does not exist.

Solution: Make a copy of your index page, upload it to warning.html.

_Richard_ · 01-23-2013, 12:07 PM

Quote:

Originally Posted by ExtremeBank_Adam

Just out of curiosity... could your problem be the missing page listed on your join form?:

https://secure.zombaio.com/?287654747.1461912.ZOM

"Zombaio.com (CFG AB), the merchant of record, is the payment processor, authorized distributor, merchant and access management provider for ESIO Media Club Ltd - http://www.naughtynerdy.com/warning.html "

http://www.naughtynerdy.com/warning.html does not exist.

Solution: Make a copy of your index page, upload it to warning.html.

nice catch.. i guess her warning page is the root url?

2013 · 01-23-2013, 12:16 PM

Your page is working now

hellboy78 · 01-23-2013, 12:32 PM

yes, something was missing

brassmonkey · 01-23-2013, 12:48 PM

NaughtyNerdy · 01-23-2013, 03:25 PM

Quote:

Originally Posted by _Richard_

nice catch.. i guess her warning page is the root url?

Yeah the warning page it the root url

NaughtyNerdy · 01-23-2013, 03:26 PM

Quote:

Originally Posted by ExtremeBank_Adam

Just out of curiosity... could your problem be the missing page listed on your join form?:

https://secure.zombaio.com/?287654747.1461912.ZOM

"Zombaio.com (CFG AB), the merchant of record, is the payment processor, authorized distributor, merchant and access management provider for ESIO Media Club Ltd - http://www.naughtynerdy.com/warning.html "

http://www.naughtynerdy.com/warning.html does not exist.

Solution: Make a copy of your index page, upload it to warning.html.

Thats not a bad idea. I'll do that straight away. Seems redundant and silly but if it stops it continually happening it till I stop getting ignored...

NaughtyNerdy · 01-23-2013, 03:27 PM

Quote:

Originally Posted by 2013

Your page is working now

Lets see how long it lasts this time!

NaughtyNerdy · 01-23-2013, 03:30 PM

Anyone care to share some advice for epoch? It only has options for merchants in US and EU... I'm not in those places. It's why ccbill it taking forevers. Why do people hate Oceania?

Jay - SMASH · 01-23-2013, 04:58 PM

If you are not in the US or EU, ccbill wont process visa for you.

bean-aid · 01-23-2013, 05:03 PM

Quote:

Originally Posted by NaughtyNerdy

Lets see how long it lasts this time!

So it looks like zombaio has a script that looks for broken pages. You have a broken page here...

Quote:

"Zombaio.com (CFG AB), the merchant of record, is the payment processor, authorized distributor, merchant and access management provider for ESIO Media Club Ltd - http://www.naughtynerdy.com/warning.html "

http://www.naughtynerdy.com/warning.html does not exist.

Solution: Make a copy of your index page, upload it to warning.html.

Now in a few days your pages will get crawled again and will flag your account again. Is it really hard to make sure that page exists and is in compliance with the requirements?

Struggle4Bucks · 01-23-2013, 05:05 PM

Quote:

Originally Posted by usernameistaken

If you are not in the US or EU, ccbill wont process visa for you.

Sounds like God blessed the United States and Europe...

NaughtyNerdy · 01-23-2013, 05:14 PM

Quote:

Originally Posted by beaner

So it looks like zombaio has a script that looks for broken pages. You have a broken page here...

Now in a few days your pages will get crawled again and will flag your account again. Is it really hard to make sure that page exists and is in compliance with the requirements?

It was a holding page, which no longer exists. Which I told them before it swapped over at site launch, after site launch and again when this started. I'll just dump it back in there, no one will see it or use it but it should stop this happening seeing as they can't seem to fix it.

In reply to your question: No, it's not that hard- unless you have no idea for weeks that there is a problem, or it's xyz that is what you are supposed to do about it, which is what happens with support doesnt email you to let you know there is a problem, doesn't reply to your support tickets to tell you whats going on, and then don't do what they say they will do.
They've also said 4 times now they will update it asap so it doesn't happen again, which they obviously haven't done.

NaughtyNerdy · 01-23-2013, 05:16 PM

Quote:

Originally Posted by usernameistaken

If you are not in the US or EU, ccbill wont process visa for you.

Not much I can do about that apart from set up an LLC I suppose

BIGTYMER · 01-23-2013, 05:24 PM

Quote:

Originally Posted by SwirlsGirl

Big Tymer get in here and do what you do....you are late....you know you have a job to do! Now get to it!

Sounds like user error to me.

Just so you all know Swirls begged for Zombaio to take her back. That speaks volumes. A few payment issues but always resolved. Zombaio rocks.

_Richard_ · 01-23-2013, 05:30 PM

Quote:

Originally Posted by NaughtyNerdy

Not much I can do about that apart from set up an LLC I suppose

probably an idea..

hellboy78 · 01-23-2013, 05:33 PM

Quote:

Originally Posted by NaughtyNerdy

Anyone care to share some advice for epoch? It only has options for merchants in US and EU... I'm not in those places. It's why ccbill it taking forevers. Why do people hate Oceania?

you should plan to make your own merchant account, outside or inside your bank.

but Zombaio is perfect for all areas

hellboy78 · 01-23-2013, 05:34 PM

set an LLC, depends, you can ask to ccbill if they accept a Delaware LLC

SwirlsGirl · 01-23-2013, 05:41 PM

Quote:

Originally Posted by BIGTYMER

Sounds like user error to me.

Just so you all know Swirls begged for Zombaio to take her back. That speaks volumes. A few payment issues but always resolved. Zombaio rocks.

It sure does speak volumes all swirlgirl wants is some secure payouts sent on time, maximum sales put thru, and correct and accurate reliable stats.

Give me that and I become the spokes person for any middle man or billing company. That simple do me right I do you right in return.

You fuck with me...I have a right to choose to offer my opinion and if my opinion happens to fuck with you then so be it...its an opinion.

Guess what else speaks volumes Big Tymer....repeated and recurring late,delayed,payout issues.

Sure I confess we asked zombaio to collect money for us again because there is a thing called reconciliation many know about this concept.

It got to the point where I saw people were getting paid late but at least they were getting paid...

and I said fuck it at this point we need to offer additional billing options to our customers so zombaio should be flattered I even asked them to do billing for us with their repeated tired and lame payout delays.

They chose to not which is fine because personally I think they knew they would have future payout issues and they did not want to chance pissing me off that is my opinion...

I am not holding peoples monies and passing excuses so I sleep okay.

I am shrewd on the boards at times but I am fair with anyone who is fair with me....I have clear conscience because at the end of the day I just want like the rest of you to make a few pennies and mind my business but its not that easy anymore.

ExtremeBank_Adam · 01-23-2013, 06:09 PM

Quote:

Originally Posted by NaughtyNerdy

Thats not a bad idea. I'll do that straight away. Seems redundant and silly but if it stops it continually happening it till I stop getting ignored...

Just copy index.html to warning.html

My guess is, when you registered the site with Zombaio, you gave them the url with warning.html included. So, you'll need to make sure that page always exists in order to keep the site billing with them. No biggie.

lagcam · 01-23-2013, 06:48 PM

Quote:

Originally Posted by SwirlsGirl

.......I am shrewd on the boards at times but I am fair with anyone who is fair with me....I have clear conscience because at the end of the day I just want like the rest of you to make a few pennies and mind my business but its not that easy anymore.

I almost agree.......

shrewd - Characterized by keen awareness, sharp intelligence, and often a sense of the practical.

shrew - A woman with a violent, scolding, or nagging temperament; a scold

LeRoy · 01-23-2013, 10:02 PM

Whats the point in creating the warning.html

bean-aid · 01-23-2013, 10:32 PM

Quote:

Originally Posted by LeRoy

Whats the point in creating the warning.html

It is on the zombaio join page at the top. As Adam pointed out... it's causing flags on the account.

Let's see if it is still 404... http://www.naughtynerdy.com/warning.html

yup... still is.

ExtremeBank_Adam · 01-23-2013, 10:54 PM

Quote:

Originally Posted by beaner

It is on the zombaio join page at the top. As Adam pointed out... it's causing flags on the account.

Let's see if it is still 404... http://www.naughtynerdy.com/warning.html

yup... still is.

Should be a 30 second fix...

Paully · 01-23-2013, 11:53 PM

Just change the member url in the zombaio dash under website management/settings member url should just be http://www.naughtynerdy.com

Paully

NaughtyNerdy · 01-24-2013, 05:07 AM

Quote:

Originally Posted by TJSDAD

Just change the member url in the zombaio dash under website management/settings member url should just be http://www.naughtynerdy.com

Paully

Why would I do that? that url isn't the members area...

Paully · 01-24-2013, 03:57 PM

Thats what Zombaio is using as the url for your site when it comes to sign up welcome emails and on your join page. Your members area wont be affected(thats protected by the zoa script and .htaccess) and you can change it back if it doesnt work.

Paully

01-23-2013, 05:33 AM	#1
NaughtyNerdy Confirmed User Industry Role: Join Date: Jan 2012 Location: Australia Posts: 305	Zombaio blocking signups, ignoring my tickets On the 11th of Jan I got a bunch of irate emails from customers/followers on twitter who wanted to join one of my websites, asking me why they hadn't been able to join the website *for over a week* and if I was having issues I should fix them or at least post about it so people know "like I said I would", which is weird as I said nothing of the sort- I had no idea something was wrong. Having no idea what that was about I checked the tour and sure enough, you can't sign up to the website. It takes you to this error: Having NFI wtf this message is about I email support to find out whats going on. Apparently the URL I registered doesn't work anymore (?), so they emailed me to the address on file (which is correct, I checked) despite getting 0 emails so far. Sounds legit though and he says he will fix it. It got fixed... for a few hours. No emails have arrived. No issue with my email, it's not in spam, it's not anywhere. I email back to ask the same thing, and say I don't like the error message stating I'm looking into it, when obviously I'm not going to be if I'm not getting emails from them about it. It gets fixed again, for a day or two. Then the same thing happens. I leave a new comment on the first support ticket and wait for a day with no response, so I open a new ticket. I tell them the same thing and ask what I can do to fix it. No response. It gets fixed again but not in a timely fashion (it wasn't the weekend either), but I get no reply from tech support. And then today, after getting back from the country I notice it's got the error message again. Still had 0 emails, to any of my email addresses. I've had emails from them before so I know the right one is on file. I'm pretty sure my tickets and live chat are going to keep being ignored, and it's going to keep happening until I make a fuss so, public fuss made. I've had 0 chargebacks and no complaints from members about the site. If there is a zombaio guy around, perhaps he can explain or make something happen? 1. It started a week before I noticed on the 11th, so at least 4th-23rd of this month shit hasn't been working. I've had shit all sign ups, it's been 3 weeks! 2. My email on file is working, I get your other emails so you obviously aren't sending them. Having an error message stating that, I the webmaster am looking into, when I might not be, is a bit meh. 3. You couldn't trouble shoot the issue- so you did nothing about it? No emails that you where looking into it, no further emails once you had it blocked and couldn't do anything (like email me to fix it)? Seriously? You where just going to let it sit there until I did what exactly? What if I didn't notice! :/ Bad business practice 4. I know it must be annoying to answer my support tickets on the same issue, but if it was fixed like you said it would be multiple times I wouldn't put in more tickets. 1 ticket each week for 3 weeks, and 3 replies to the first one for updates isn't an excessive amount of messages. Just tell me whats going on and what you want me to do to fix it, so I can fix it and it will work and we can all make money. Anyone else had this issue? Zombaio guy around?

01-23-2013, 07:10 AM	#6
ChatCash_Rob Confirmed User Industry Role: Join Date: Apr 2004 Posts: 749	"Signups is not possible at the moment" ...that shit is weak. __________________ www.chatcash.com ...coming soon! icq # 131127104 rob{AT}chatcash

01-23-2013, 07:26 AM	#7
xXXtesy10 Fakecoin Investor Industry Role: Join Date: Jul 2012 Location: New Delhi, IN Posts: 7,128	That company is one of the biggest piles of steaming shit in adult __________________ WARNING: Stay Away From Marlboroack aka aka Brandon Ackerman https://gfy.com/21169705-post8.html Donny Long is Felon, Stalker, Scammer & Coward http://www.ripoffreport.com/reports/...lon-int-761244

01-23-2013, 10:35 AM	#11
_Richard_ Too lazy to set a custom title Industry Role: Join Date: Oct 2006 Location: Vancouver Posts: 30,985	signups is not possible? __________________ s k y: stxrichard \| webmaster darkhall com

01-23-2013, 11:54 AM	#15
brentbacardi Confirmed User Industry Role: Join Date: Nov 2009 Posts: 1,425	This is why I save peoples direct phone numbers and cell numbers from businesses I work with. For example one Saas I use heavily I at one point found out the CEOs cell. Now if my ticket doesn't get answered I give him a ring, now my tickets get answered lightning fast... whoo hoo... __________________ Go Fuck Yourself!

01-23-2013, 05:34 AM	#2
DamianJ Too lazy to set a custom title Industry Role: Join Date: Jul 2006 Location: A magical land Posts: 15,808	Another Zombaio success story.

01-23-2013, 06:30 AM	#4
mamaliga la gente está muy loca Industry Role: Join Date: Mar 2011 Location: 1Gbps Posts: 1,319	can feel your pain here`s a bump

01-23-2013, 06:31 AM	#5
Kovachi So Fucking Banned Industry Role: Join Date: Sep 2012 Posts: 400	Try epoch, set up should be quicker hopefully.

01-23-2013, 10:20 AM	#9
SwirlsGirl So Fucking Banned Join Date: Feb 2006 Location: between east coast and vegas Posts: 2,067	Big Tymer get in here and do what you do....you are late....you know you have a job to do! Now get to it!

01-23-2013, 10:58 AM	#12
2013 So Fucking Banned Industry Role: Join Date: Jan 2013 Location: lollling Posts: 4,390	magic join links?

01-23-2013, 11:46 AM	#13
hellboy78 Confirmed User Industry Role: Join Date: Jan 2013 Location: Italy-BVI-Swiss-Montecarlo Posts: 614	I never had a problem with zombaio NaughtyNerdy could you please show us your website?

01-23-2013, 12:00 PM	#17
ExtremeBank_Adam Confirmed User Industry Role: Join Date: Dec 2005 Location: Tampa, FL Posts: 1,671	Just out of curiosity... could your problem be the missing page listed on your join form?: https://secure.zombaio.com/?287654747.1461912.ZOM "Zombaio.com (CFG AB), the merchant of record, is the payment processor, authorized distributor, merchant and access management provider for ESIO Media Club Ltd - http://www.naughtynerdy.com/warning.html " http://www.naughtynerdy.com/warning.html does not exist. Solution: Make a copy of your index page, upload it to warning.html. __________________ ExtremeBank.com, the EXTREME program for the Pornicate.com Network of sites: Naughty Alysha, Roxy Raye, Buddha Bang, Angie Noir, Fisting Sex, Extreme Ty & many more. Email: adam [at] extremebank.com \| ICQ: 331-797-412

01-23-2013, 12:16 PM	#19
2013 So Fucking Banned Industry Role: Join Date: Jan 2013 Location: lollling Posts: 4,390	Your page is working now

01-23-2013, 12:32 PM	#20
hellboy78 Confirmed User Industry Role: Join Date: Jan 2013 Location: Italy-BVI-Swiss-Montecarlo Posts: 614	yes, something was missing

01-23-2013, 12:48 PM	#21
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 76,441	__________________ TRUMP 2024 KEKAW!!! - Support The Laken Riley Act!!! END DACA - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com

01-23-2013, 03:30 PM	#25
NaughtyNerdy Confirmed User Industry Role: Join Date: Jan 2012 Location: Australia Posts: 305	Anyone care to share some advice for epoch? It only has options for merchants in US and EU... I'm not in those places. It's why ccbill it taking forevers. Why do people hate Oceania?

01-23-2013, 04:58 PM	#26
Jay - SMASH Custom User Title Industry Role: Join Date: Jul 2012 Posts: 463	If you are not in the US or EU, ccbill wont process visa for you. __________________ SMASHrevenue.com - adult cpa network, weekly payouts, training guides and webinars AdultAdSpy.com - adult ad intelligence in 51 geo's - Search through millions of banners, landing pages and offers e: jay / smashrevenue aim: jay / smashrevenue icq: 680318627

01-23-2013, 05:34 PM	#34
hellboy78 Confirmed User Industry Role: Join Date: Jan 2013 Location: Italy-BVI-Swiss-Montecarlo Posts: 614	set an LLC, depends, you can ask to ccbill if they accept a Delaware LLC

01-23-2013, 10:02 PM	#38
LeRoy Porn Pusher Industry Role: Join Date: Jul 2007 Location: It's a dry heat Posts: 13,281	Whats the point in creating the warning.html __________________ JAPANESE CAMS AND CONTENT SITES Skype - leroy.rowland2

01-23-2013, 11:53 PM	#41
Paully www.Max-Hardcore.com Industry Role: Join Date: Nov 2005 Posts: 1,556	Just change the member url in the zombaio dash under website management/settings member url should just be http://www.naughtynerdy.com Paully

01-24-2013, 03:57 PM	#43
Paully www.Max-Hardcore.com Industry Role: Join Date: Nov 2005 Posts: 1,556	Thats what Zombaio is using as the url for your site when it comes to sign up welcome emails and on your join page. Your members area wont be affected(thats protected by the zoa script and .htaccess) and you can change it back if it doesnt work. Paully