Email server question: our messages not reaching ... - GoFuckYourself.com

NALEM · 06-26-2013, 10:53 AM

those using gmail accounts.

We checked, and the data center support team swears that neither the IP or any of our "neighbors" are on any blacklists.

As far as we know, its only happening with gmail. We are not receiving any error reports or bounce backs.

We did add to the dns a "google-site-verification" TXT item and well as a "v=spf1" TXT item to our DNS.

Still nothing! Any help from the GFY community would be appreciated.

paffie · 06-26-2013, 11:33 AM

I'm not An expert, but when i install something and it doesnt work, i usually start by reviewing the server logs... Can you do that? Maybe something Goes wrong between your server and the Google servers... If so, the logs should give you a clue

sarettah · 06-26-2013, 11:53 AM

Quote:

Originally Posted by NALEM

those using gmail accounts.

We checked, and the data center support team swears that neither the IP or any of our "neighbors" are on any blacklists.

As far as we know, its only happening with gmail. We are not receiving any error reports or bounce backs.

We did add to the dns a "google-site-verification" TXT item and well as a "v=spf1" TXT item to our DNS.

Still nothing! Any help from the GFY community would be appreciated.

From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

Hope that helps.

.

Rochard · 06-26-2013, 12:05 PM

Quote:

Originally Posted by sarettah

....specifically blocked gmail from receiving from any domains it has associated with .xxx.

LOL.

No seriously, I'm rolling on the floor laughing my ass off eating a taco.

sandman! · 06-26-2013, 12:16 PM

seems like you need a better host

Ferus · 06-26-2013, 12:16 PM

Quote:

Originally Posted by sarettah

From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

Hope that helps.

.

ottopottomouse · 06-26-2013, 01:33 PM

Quote:

Originally Posted by sarettah

From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

Hope that helps.

.

_Richard_ · 06-26-2013, 01:46 PM

Quote:

Originally Posted by sarettah

From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

Hope that helps.

.

Babaganoosh · 06-26-2013, 02:05 PM

Dig for the mx and then try to telnet to it from your box. If the connection is refused it should tell you why. Do you have access to the server maillog? You might check the IP on mxtoolbox too.

NALEM · 06-27-2013, 04:21 AM

Quote:

Originally Posted by paffie

I'm not An expert, but when i install something and it doesnt work, i usually start by reviewing the server logs... Can you do that? Maybe something Goes wrong between your server and the Google servers... If so, the logs should give you a clue

The logs have been looked over, nonetheless the guys are looking them over again. We had no problem with Gmail until about 3 weeks ago, when we first discovered it. We are not alone in failing to reach gmail users.

Quote:

Originally Posted by sandman!

seems like you need a better host

Time will tell.

Quote:

Originally Posted by Babaganoosh

Dig for the mx and then try to telnet to it from your box. If the connection is refused it should tell you why. Do you have access to the server maillog? You might check the IP on mxtoolbox too.

I will send this over. Thanks. I know they checked the IP against public DBs, and all seems ok. We found only gmail is effected.

Ferus · 06-27-2013, 04:39 AM

What domain is it? The mx-record for nalem.com is not set as pr. best practice.

10 should be the preferred server (you use 0)
20 for the next
30 for the third
ect.

So some services (like gmail and live) may send it to your backup mailserver (lstore1.secureserver.net) rather than the main mail-server (smtp.secureserver.net)

NALEM · 06-27-2013, 09:07 AM

Quote:

Originally Posted by Ferus

What domain is it? The mx-record for nalem.com is not set as pr. best practice.

10 should be the preferred server (you use 0)
20 for the next
30 for the third
ect.

So some services (like gmail and live) may send it to your backup mailserver (lstore1.secureserver.net) rather than the main mail-server (smtp.secureserver.net)

Ferus, it wasnt for NALEM, but nonetheless "thank you". I have forwarded this to my guys.
I keep a oncall server admin around, but he is on holiday. So my programmers are pissing into the wind at the moment.

NALEM · 06-27-2013, 09:58 AM

Quote:

Originally Posted by Ferus

What domain is it? The mx-record for nalem.com is not set as pr. best practice.

10 should be the preferred server (you use 0)
20 for the next
30 for the third
ect.

So some services (like gmail and live) may send it to your backup mailserver (lstore1.secureserver.net) rather than the main mail-server (smtp.secureserver.net)

Ferus, the guy checked and the server is set at "10".

One test site is effected: gadgetdon.com (down because of server problems), but the mx settings and such can be seen.

06-26-2013, 10:53 AM	#1
NALEM Confirmed User Industry Role: Join Date: Nov 2010 Location: Where ever Delta flies Posts: 3,133	Email server question: our messages not reaching ... those using gmail accounts. We checked, and the data center support team swears that neither the IP or any of our "neighbors" are on any blacklists. As far as we know, its only happening with gmail. We are not receiving any error reports or bounce backs. We did add to the dns a "google-site-verification" TXT item and well as a "v=spf1" TXT item to our DNS. Still nothing! Any help from the GFY community would be appreciated. __________________ "The time men spend in trying to impress others they could spend in doing the things by which others would be impressed."

06-26-2013, 11:33 AM	#2
paffie Confirmed User Industry Role: Join Date: Mar 2013 Posts: 116	I'm not An expert, but when i install something and it doesnt work, i usually start by reviewing the server logs... Can you do that? Maybe something Goes wrong between your server and the Google servers... If so, the logs should give you a clue __________________ Need a VPS? I use Ramnode, great uptime, friendly support and only $62/year (after their lifelong coupon) for an openVZ VPS => [email protected], 512Mb ram, 512 Mb swap, 120 Gb SSD, 1Gbps port, 2 Tb bandwith, 1 IPv4, 16 IPv6, weekly backups

06-26-2013, 12:16 PM	#5
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,424	seems like you need a better host __________________ Need WebHosting ? Email me for some great deals [email protected]

06-26-2013, 02:05 PM	#9
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	Dig for the mx and then try to telnet to it from your box. If the connection is refused it should tell you why. Do you have access to the server maillog? You might check the IP on mxtoolbox too. __________________ I like pie.

06-27-2013, 04:39 AM	#11
Ferus Bye - Left to do stuff Industry Role: Join Date: Feb 2013 Posts: 4,109	What domain is it? The mx-record for nalem.com is not set as pr. best practice. 10 should be the preferred server (you use 0) 20 for the next 30 for the third ect. So some services (like gmail and live) may send it to your backup mailserver (lstore1.secureserver.net) rather than the main mail-server (smtp.secureserver.net) Last edited by Ferus; 06-27-2013 at 04:41 AM..