Is having an 'FAQ' on a non-technical site an outdated concept? - GoFuckYourself.com

CurrentlySober · 08-26-2015, 03:14 AM

While I understand the need on a tech orientated site (Hosting for example) is there still a place for it on other sites?

My thinking is that in 2015, if you need a faq section, then the product or service you are offering is too complicated and should be simplified.

The onus (IMHO) is on the site owner to make things as simple and easy to understand as possible - Thus lowering barriers to purchase. Not to need to provide a huge list of answers to things that should be straight forward.

Your Thoughts?

aka123 · 08-26-2015, 03:40 AM

Yes, the concept of the company and the product(s) should come clear rather easily, but FAQ is more than just being information blast. It is customer service and gives impression about caring and customers can seek assurance from there.

"Do I really get this in 2 days? TOS says so, but.. I check FAQ.. Oh.. it reads in here too (with some extra stuff).. so I guess it is correct."

Manfap · 08-26-2015, 04:15 AM

Unfortunately some people are idiots.
We have a product, that we tell people is virtual on the tour, the join form and in their email they receive on purchase.

That doesn't stop about 10% asking why we didn't ask a shipping address/when is their product arriving/why hasn't my product been sent.

So we added a faq above the contact form, and it seems to have slowed the stupidity

davidclickpapa · 08-26-2015, 08:00 AM

easy. if you get the same questions asked frequently (or expect it), then it is necessary.

j3rkules · 08-26-2015, 08:27 AM

I usually do the same, put the faq above the contact form.

Kelli58 · 08-26-2015, 08:48 AM

What may be easy to understand for you, isn't necessarily for everyone else. Look at a simple product like a wig. Can a product get less complicated than that? Yet all these sites you find them on have extensive FAQs because people still have questions.

Can you curl them? Can you wash them? Can you dye them? Can you cut them?

08-26-2015, 03:14 AM	#1
CurrentlySober Too lazy to wipe my ass Industry Role: Join Date: Aug 2002 Location: A Public Bathroom Posts: 38,548	Is having an 'FAQ' on a non-technical site an outdated concept? While I understand the need on a tech orientated site (Hosting for example) is there still a place for it on other sites? My thinking is that in 2015, if you need a faq section, then the product or service you are offering is too complicated and should be simplified. The onus (IMHO) is on the site owner to make things as simple and easy to understand as possible - Thus lowering barriers to purchase. Not to need to provide a huge list of answers to things that should be straight forward. Your Thoughts? __________________ My AI Handywork... My Dream Gal... XXX 👁️ 👍️ 💩

08-26-2015, 03:40 AM	#2
aka123 Confirmed User Industry Role: Join Date: Jul 2014 Location: 64 00 N, 26 00 E Posts: 4,450	Yes, the concept of the company and the product(s) should come clear rather easily, but FAQ is more than just being information blast. It is customer service and gives impression about caring and customers can seek assurance from there. "Do I really get this in 2 days? TOS says so, but.. I check FAQ.. Oh.. it reads in here too (with some extra stuff).. so I guess it is correct." __________________

08-26-2015, 08:00 AM	#4
davidclickpapa Confirmed User Industry Role: Join Date: May 2015 Location: Budapest, Hungary, EU Posts: 983	easy. if you get the same questions asked frequently (or expect it), then it is necessary. __________________ ClickPapa.com - Smart Ad Network for Smart People - Buy or sell CPC/CPM [BLOG - TWITTER - FB - INFOGRAPHIC about becoming more successful with us] Real Time Bidding / Selectable minimum CPM per geo / Premium Inventory / IP Range Targeting / Dayparting / Audited traffic / Weekly Payout / Campaign Optimalizator / Sub Affiliate ID Tracking / Fallback URL per geo / Responsive Dashboard / S2S Postback / Paxum+PayPal+Payoneer supported / Dedicated Account Managers Current promos: [#ClickPapaMadeMeRich - extra Affiliate bonus $50 and up!] [Spread the word and earn big! - put your refcode site-wide for an extra 5%!] David (marketing manager) - mail: [email protected]

08-26-2015, 08:27 AM	#5
j3rkules VIP Industry Role: Join Date: Jul 2013 Posts: 22,111	I usually do the same, put the faq above the contact form. __________________ How To Build A Porn Site And Make Money \| My Best $$$ Cam Sponsor \| New Webcam Script 3 Top Adult Hosting Providers

08-26-2015, 08:48 AM	#6
Kelli58 Confirmed User Industry Role: Join Date: Aug 2006 Location: Texas Posts: 2,086	What may be easy to understand for you, isn't necessarily for everyone else. Look at a simple product like a wig. Can a product get less complicated than that? Yet all these sites you find them on have extensive FAQs because people still have questions. Can you curl them? Can you wash them? Can you dye them? Can you cut them? __________________ Kandy AI 🍭🍬 Take a bite out of censorship 🍭🍬 We believe in empowering adults to use AI as they see fit. 👉 Get AI to write your scene descriptions for you 👈

08-26-2015, 04:15 AM	#3
Manfap Confirmed User Industry Role: Join Date: Jan 2013 Posts: 2,620	Unfortunately some people are idiots. We have a product, that we tell people is virtual on the tour, the join form and in their email they receive on purchase. That doesn't stop about 10% asking why we didn't ask a shipping address/when is their product arriving/why hasn't my product been sent. So we added a faq above the contact form, and it seems to have slowed the stupidity