Webair - WTF? is up with support? - GoFuckYourself.com

billyde · 07-11-2010, 08:04 AM

seriously... I've had a ticket open for 4 days now and I can't get a response. What's up with your "True 365.24.7 support?"

are you guys working or what?

seems like the only way to get a response is by posting on the msg boards! WTF

Barefootsies · 07-11-2010, 08:06 AM

Dedicated or virtual?

Agent 488 · 07-11-2010, 08:06 AM

world cup.

greg80 · 07-11-2010, 08:06 AM

strange, never took more than 5 minutes to respond. Do you have a dedicated or a shared account?

18teens · 07-11-2010, 08:07 AM

Quote:

Originally Posted by billyde

seriously... I've had a ticket open for 4 days now and I can't get a response. What's up with your "True 365.24.7 support?"

are you guys working or what?

seems like the only way to get a response is by posting on the msg boards! WTF

That's just ridiculous. Get a new host.

billyde · 07-11-2010, 08:14 AM

virtual account

I'll upgrade to dedicated... been on hold for over 30 min

Barefootsies · 07-11-2010, 08:26 AM

Quote:

Originally Posted by billyde

virtual account

Ah ha.

Quote:

Originally Posted by billyde

I'll upgrade to dedicated... been on hold for over 30 min

area51 - BANNED FOR LIFE · 07-11-2010, 08:38 AM

hahaha these threads never end.

directfiesta · 07-11-2010, 08:43 AM

Quote:

Originally Posted by billyde

virtual account

I'll upgrade to dedicated... been on hold for over 30 min

Business plan seems to work ...

WebairGerard · 07-11-2010, 08:48 AM

Hi Billy I see the ticket that you and techs have been corresponding on. Following up on this for you now. Regarding the server please contact me directly for assistance I will shoot you an email now as well. Thanks.

Zorgman · 07-11-2010, 08:48 AM

I don't think they have phone support for Shared accounts.

bloggerz · 07-11-2010, 08:48 AM

works everytime

Robocrop · 07-11-2010, 08:56 AM

Upgrade if u want support.......lovely...dont wanna piss on Webair here but...

If u want good uptime ( 99,9% ) and reliable servers + the best support...try http://www.way3.com

Perhaps I mention them much but ...they are just that awsome.

webair · 07-11-2010, 09:00 AM

Hey billyde,

I hope Gerard was able to assist you. If there is anything i can do to help further please feel free to contact me.

Brent 3dSexCash · 07-11-2010, 09:02 AM

liquid web

lol @web air

Vendzilla · 07-11-2010, 09:23 AM

I just ICQ Gerard and it gets done , what ever it is, and that doesn't happen very often, great team as far as I'm concerned. I'm putting Briana Banks new site on a webair server.

LOL, most of the time Gerard and I chat, it's about if I'm coming to a convention

Klen · 07-11-2010, 09:23 AM

Quote:

Originally Posted by Robocrop

Upgrade if u want support.......lovely...dont wanna piss on Webair here but...

If u want good uptime ( 99,9% ) and reliable servers + the best support...try http://www.way3.com

Perhaps I mention them much but ...they are just that awsome.

LOLz.....

Klen · 07-11-2010, 09:25 AM

Quote:

Originally Posted by Brent 3dSexCash

liquid web

lol @web air

They are still much more expensive then webair.

Zuzana Designs · 07-11-2010, 09:32 AM

Quote:

Originally Posted by Vendzilla

I just ICQ Gerard and it gets done , what ever it is, and that doesn't happen very often, great team as far as I'm concerned. I'm putting Briana Banks new site on a webair server.

LOL, most of the time Gerard and I chat, it's about if I'm coming to a convention

Same here. I hit Mike or Gerard up if I need anything. If they are not around I just call. I just had to have G send a new ftp password to a local mainstream client so I could finish a contact page for them. I have been with webair for over 6 years and they have been awesome. I refer my adult clients and mainstream clients to them. Great servers and killer support. Two thumbs up for webair!

HomerSimpson · 07-11-2010, 09:45 AM

their virtual hosting support is actually virtual too...

move to NakedHosting with 24/7 livechat support + great and fast ticket response time
and you won't regret it

Robocrop · 07-11-2010, 09:58 AM

Quote:

Originally Posted by KlenTelaris

LOLz.....

Calm down clitoritis and try come with something creative

Vendzilla · 07-11-2010, 09:58 AM

Quote:

Originally Posted by Zuzana Designs

Same here. I hit Mike or Gerard up if I need anything. If they are not around I just call. I just had to have G send a new ftp password to a local mainstream client so I could finish a contact page for them. I have been with webair for over 6 years and they have been awesome. I refer my adult clients and mainstream clients to them. Great servers and killer support. Two thumbs up for webair!

Damn, 6 years, I think I've been with them for about that long too, why would I ever want to change?

imabro · 07-11-2010, 10:15 AM

why do virtual customers get no support and dedicated customers think that is acceptable

marketsmart · 07-11-2010, 10:22 AM

Quote:

Originally Posted by Brent 3dSexCash

liquid web

best host i have ever used...

they fix shit for me before i even know its broken..

last week at 3 am i had some fragmented mysql tables spike the memory on a dedicated server.. they saw the alarm, fixed the problem, and sent me an email letting me know they fixed the problem...

they do stuff like this all the time...

.

CYF · 07-11-2010, 03:38 PM

Quote:

Originally Posted by billyde

virtual account

I'll upgrade to dedicated... been on hold for over 30 min

You don't like the support, so you're going to... give them more money?

Supz · 07-11-2010, 08:11 PM

No support on virtual accounts is shitty, they might as well stop selling them. There are many hosts that give excellent support on virtual accounts. Everybody screams dedicated dedicated. I guess that is where the hosting companies make money? . I run a network of small niche blogs. I get a lot more out of running many shared hosting accounts then I do getting 1 dedicated server. All of my hosts give me excellent service on virtual accounts.

sandman! · 07-11-2010, 08:14 PM

99% of tickets i have ever got from virtual customers have all been asking for custom things the virtual servers are not setup for.

Quote:

Originally Posted by Supz

No support on virtual accounts is shitty, they might as well stop selling them. There are many hosts that give excellent support on virtual accounts. Everybody screams dedicated dedicated. I guess that is where the hosting companies make money? . I run a network of small niche blogs. I get a lot more out of running many shared hosting accounts then I do getting 1 dedicated server. All of my hosts give me excellent service on virtual accounts.

JBlack · 07-11-2010, 08:51 PM

Quote:

Originally Posted by bloggerz

works everytime

lol

Relentless · 07-11-2010, 09:07 PM

Gerard solves anything you want done.

fatfoo · 07-11-2010, 09:15 PM

Webair has bad support? That sucks.

CybermedAndy · 07-11-2010, 09:15 PM

I've never waited more than a minute for live support to respond

baddog · 07-11-2010, 09:56 PM

Quote:

Originally Posted by sandman!

99% of tickets i have ever got from virtual customers have all been asking for custom things the virtual servers are not setup for.

Funny, I am relatively confident that we have a lot more virtual customers than you do, and I do not find that to be the case at all.

What is an example of one of these things?

sandman! · 07-11-2010, 10:00 PM

im sure you have 100x more virtual customers then i do.

the tickets are usually asking for some php extension thats not installed on the server they are on or something along those lines.

Quote:

Originally Posted by baddog

Funny, I am relatively confident that we have a lot more virtual customers than you do, and I do not find that to be the case at all.

What is an example of one of these things?

billyde · 10-20-2010, 05:00 PM

Instead of going into details... I'll just say that, NO, the problem was not fixed. Instead, my blog was wiped out by webair during the transition from virtual to dedicated server months after I was told it was already moved.

If anyone from Webair disagrees... I will post the chat & emails from the retarded Webair tech support.

Bottom line... webair is a total shitbag company!

xxweekxx · 10-20-2010, 05:05 PM

thread #500,000 about webair sucking.

baddog · 10-20-2010, 05:08 PM

You might have them look on an old backup.

epitome · 10-20-2010, 05:14 PM

I've never understood the whole "if you want great support you need to go dedicated" bullshit.

I'm with Naked Hosting and the support was just as great as a virtual customer as it is now that I only use dedicated. The only difference between the virtual and dedicated support is that virtual did not include script installs but they'd happily do it for $25. With dedicated, everything from A to Z is taken care of.

Tickets are responded to within minutes and they have live and phone support as well.

A customer is a customer is a customer and they should be treated the same no matter what. That shitty little virtual customer today could easily be a big customer tomorrow.

I'd never give a hosting company more money in exchange for better support. I expect the best support ... always. Naked Hosting has always provided that which is why I will not stray.

I also recommend Reflected, who we use for a network I'm a partner in and Mojo, who I've referred a client to so that he could get the ElevatedX package deal.

anexsia · 10-20-2010, 05:15 PM

I've always heard bad things about Web Air. I use Amerinoc and Hawk Host and I get amazing shared web hosting support.

minicivan · 10-20-2010, 05:19 PM

Whats up with Webair support? Simple. It sucks. Unless you can get someone on live chat, or ICQ, you are fucked. Submitting tickets is a joke which is why we cancelled all our servers with them.

Phatservers
Mojohost
NationalNet

If you want outstanding support.

Domain Broker · 10-20-2010, 05:23 PM

lollllllllllllllllllllllll

Cyber Fucker · 10-20-2010, 05:27 PM

Maybe you can retrieve your stuff from the backup? Well, shit happens even to the greatest. But I cannot judge anything as I don't know the issue. Imho WebAir is a great company and compared to others it's even better, I can say it with clear conscience.

sexxxboom · 10-20-2010, 05:32 PM

If you say webair is a great company, it means you have never been with a great company.

moeloubani · 10-20-2010, 05:39 PM

Webair isn't bad, the live help thing is awesome and I've never waited more than 1 minute to get someone on that and within 2-3 minutes after that my problem is usually solved. How can it be faster than 3-4 minutes to fix a problem?

st0ned · 10-20-2010, 05:39 PM

I have always loved Webair's "Live Help" feature. A rep always responds within like 30 seconds of me opening the window, usually faster.

Cyber Fucker · 10-20-2010, 05:42 PM

Quote:

Originally Posted by sexxxboom

If you say webair is a great company, it means you have never been with a great company.

Can you then recommend me a great company to work with?

alias · 10-20-2010, 05:52 PM

Secured servers is good.

18teens · 10-20-2010, 05:55 PM

Quote:

Originally Posted by billyde

Instead of going into details... I'll just say that, NO, the problem was not fixed. Instead, my blog was wiped out by webair during the transition from virtual to dedicated server months after I was told it was already moved.

If anyone from Webair disagrees... I will post the chat & emails from the retarded Webair tech support.

Bottom line... webair is a total shitbag company!

Damn, that sucks.

Chris · 10-20-2010, 06:16 PM

ive had the worst luck with the webair ticket support system as im not on a dedicated i dont get the live chat support so i gotta do a ticket ..

but when i icq mike on my icq list he gets it taken care of - just annoying that im not special enough for live chat ;x

but atleast my box is always up and never goes down

Majestic · 10-20-2010, 08:31 PM

Quote:

Originally Posted by WebairGerard

Hi Billy I see the ticket that you and techs have been corresponding on. Following up on this for you now. Regarding the server please contact me directly for assistance I will shoot you an email now as well. Thanks.

Gerard is the shit! He helps you with everything step by step :D

HomerSimpson · 10-20-2010, 08:40 PM

they support always sucked especially on virtual (read cheap) accounts

move to NakedHosting and enjoy the treatment you deserve!

07-11-2010, 08:04 AM	#1
billyde Confirmed User Join Date: May 2006 Location: Miami Beach, FL Posts: 109	Webair - WTF? is up with support? seriously... I've had a ticket open for 4 days now and I can't get a response. What's up with your "True 365.24.7 support?" are you guys working or what? seems like the only way to get a response is by posting on the msg boards! WTF __________________ #1 paying: Nasty Dollars

07-11-2010, 08:06 AM	#2
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	Dedicated or virtual? __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

07-11-2010, 08:06 AM	#4
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	strange, never took more than 5 minutes to respond. Do you have a dedicated or a shared account? __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

07-11-2010, 08:14 AM	#6
billyde Confirmed User Join Date: May 2006 Location: Miami Beach, FL Posts: 109	virtual account I'll upgrade to dedicated... been on hold for over 30 min __________________ #1 paying: Nasty Dollars

07-11-2010, 08:48 AM	#10
WebairGerard Confirmed User Industry Role: Join Date: Sep 2005 Posts: 8,113	Hi Billy I see the ticket that you and techs have been corresponding on. Following up on this for you now. Regarding the server please contact me directly for assistance I will shoot you an email now as well. Thanks. __________________

07-11-2010, 08:06 AM	#3
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	world cup.

07-11-2010, 08:38 AM	#8
area51 - BANNED FOR LIFE So Fucking Banned Join Date: Aug 2009 Posts: 3,164	hahaha these threads never end.

07-11-2010, 08:48 AM	#11
Zorgman Confirmed User Join Date: Aug 2002 Location: Sydney, Australia Posts: 6,103	I don't think they have phone support for Shared accounts. __________________ ---

07-11-2010, 08:48 AM	#12
bloggerz Too lazy to set a custom title Industry Role: Join Date: Dec 2006 Posts: 16,256	works everytime __________________ I SELL ADULT BACKLINKS! Email: eroticweb>gmail SKYPE: gfybloggerz $$$$$ MAKE HUGE MONEY IN CAMS - CLICK HERE $$$$$

07-11-2010, 08:56 AM	#13
Robocrop Confirmed User Industry Role: Join Date: Aug 2008 Location: Hollywood Posts: 2,785	Upgrade if u want support.......lovely...dont wanna piss on Webair here but... If u want good uptime ( 99,9% ) and reliable servers + the best support...try http://www.way3.com Perhaps I mention them much but ...they are just that awsome. Last edited by Robocrop; 07-11-2010 at 08:57 AM..

07-11-2010, 09:00 AM	#14
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	Hey billyde, I hope Gerard was able to assist you. If there is anything i can do to help further please feel free to contact me. __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

07-11-2010, 09:02 AM	#15
Brent 3dSexCash Octopus Anime Industry Role: Join Date: Sep 2007 Location: Chicago Posts: 1,041	liquid web lol @web air __________________ [email protected] hentai.com - Hentai

07-11-2010, 09:23 AM	#16
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,202	I just ICQ Gerard and it gets done , what ever it is, and that doesn't happen very often, great team as far as I'm concerned. I'm putting Briana Banks new site on a webair server. LOL, most of the time Gerard and I chat, it's about if I'm coming to a convention __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

07-11-2010, 09:45 AM	#20
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	their virtual hosting support is actually virtual too... move to NakedHosting with 24/7 livechat support + great and fast ticket response time and you won't regret it __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email: Last edited by HomerSimpson; 07-11-2010 at 09:46 AM..

07-11-2010, 10:15 AM	#23
imabro Confirmed User Join Date: Aug 2007 Posts: 871	why do virtual customers get no support and dedicated customers think that is acceptable

07-11-2010, 08:11 PM	#26
Supz Arthur Flegenheimer Industry Role: Join Date: Jul 2006 Location: New York City Posts: 11,057	No support on virtual accounts is shitty, they might as well stop selling them. There are many hosts that give excellent support on virtual accounts. Everybody screams dedicated dedicated. I guess that is where the hosting companies make money? . I run a network of small niche blogs. I get a lot more out of running many shared hosting accounts then I do getting 1 dedicated server. All of my hosts give me excellent service on virtual accounts.

07-11-2010, 09:07 PM	#29
Relentless www.EngineFood.com Industry Role: Join Date: Aug 2006 Posts: 5,698	Gerard solves anything you want done. __________________ Website Secure \| Engine Food ICQ# 266-942-896

07-11-2010, 09:15 PM	#30
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	Webair has bad support? That sucks. __________________ Send me an email: [email protected]

07-11-2010, 09:15 PM	#31
CybermedAndy Confirmed User Join Date: Jul 2004 Location: Vancouver Posts: 4,170	I've never waited more than a minute for live support to respond __________________ Add some upsell items to your pages here!

10-20-2010, 05:00 PM	#34
billyde Confirmed User Join Date: May 2006 Location: Miami Beach, FL Posts: 109	duped Instead of going into details... I'll just say that, NO, the problem was not fixed. Instead, my blog was wiped out by webair during the transition from virtual to dedicated server months after I was told it was already moved. If anyone from Webair disagrees... I will post the chat & emails from the retarded Webair tech support. Bottom line... webair is a total shitbag company! __________________ #1 paying: Nasty Dollars

10-20-2010, 05:05 PM	#35
xxweekxx Confirmed User Join Date: Oct 2002 Posts: 6,780	thread #500,000 about webair sucking. __________________ _________________ I am the best

10-20-2010, 05:08 PM	#36
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,090	You might have them look on an old backup.

10-20-2010, 05:14 PM	#37
epitome So Fucking Lame Industry Role: Join Date: Jun 2009 Location: St. Petersburg, FL Posts: 12,160	I've never understood the whole "if you want great support you need to go dedicated" bullshit. I'm with Naked Hosting and the support was just as great as a virtual customer as it is now that I only use dedicated. The only difference between the virtual and dedicated support is that virtual did not include script installs but they'd happily do it for $25. With dedicated, everything from A to Z is taken care of. Tickets are responded to within minutes and they have live and phone support as well. A customer is a customer is a customer and they should be treated the same no matter what. That shitty little virtual customer today could easily be a big customer tomorrow. I'd never give a hosting company more money in exchange for better support. I expect the best support ... always. Naked Hosting has always provided that which is why I will not stray. I also recommend Reflected, who we use for a network I'm a partner in and Mojo, who I've referred a client to so that he could get the ElevatedX package deal.

10-20-2010, 05:15 PM	#38
anexsia Confirmed User Industry Role: Join Date: May 2010 Posts: 5,735	I've always heard bad things about Web Air. I use Amerinoc and Hawk Host and I get amazing shared web hosting support.

10-20-2010, 05:19 PM	#39
minicivan Confirmed User Join Date: Jun 2007 Posts: 943	Whats up with Webair support? Simple. It sucks. Unless you can get someone on live chat, or ICQ, you are fucked. Submitting tickets is a joke which is why we cancelled all our servers with them. Phatservers Mojohost NationalNet If you want outstanding support.

10-20-2010, 05:23 PM	#40
Domain Broker So Fucking Banned Industry Role: Join Date: Oct 2004 Posts: 2,427	lollllllllllllllllllllllll

10-20-2010, 05:27 PM	#41
Cyber Fucker Hmm Industry Role: Join Date: Sep 2005 Location: On an endless road around the world for rock and roll. Posts: 12,642	Maybe you can retrieve your stuff from the backup? Well, shit happens even to the greatest. But I cannot judge anything as I don't know the issue. Imho WebAir is a great company and compared to others it's even better, I can say it with clear conscience. __________________

10-20-2010, 05:32 PM	#42
sexxxboom Confirmed User Join Date: Sep 2001 Posts: 303	If you say webair is a great company, it means you have never been with a great company. __________________ ----

10-20-2010, 05:39 PM	#43
moeloubani Confirmed User Industry Role: Join Date: Dec 2007 Location: Ontario Posts: 4,235	Webair isn't bad, the live help thing is awesome and I've never waited more than 1 minute to get someone on that and within 2-3 minutes after that my problem is usually solved. How can it be faster than 3-4 minutes to fix a problem?

10-20-2010, 05:39 PM	#44
st0ned Confirmed User Industry Role: Join Date: Mar 2007 Location: Arizona Posts: 8,437	I have always loved Webair's "Live Help" feature. A rep always responds within like 30 seconds of me opening the window, usually faster. __________________ Conversion Sharks - 1,000+ adult dating offers, traffic management, and consistently high payouts. We will guarantee and beat your current EPC to win your dating traffic! Skype: ConversionSharks \|\| Email: info /@/ conversionsharks.com

10-20-2010, 05:52 PM	#46
alias aliasx Join Date: Apr 2001 Posts: 19,010	Secured servers is good. __________________ https://porncorporation.com

10-20-2010, 06:16 PM	#48
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	ive had the worst luck with the webair ticket support system as im not on a dedicated i dont get the live chat support so i gotta do a ticket .. but when i icq mike on my icq list he gets it taken care of - just annoying that im not special enough for live chat ;x but atleast my box is always up and never goes down __________________ [email protected]

10-20-2010, 08:40 PM	#50
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	they support always sucked especially on virtual (read cheap) accounts move to NakedHosting and enjoy the treatment you deserve! __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email: