please paxum, come inside
 

hello gfy, excuse for thread about paxum, but i need a help. please, paxum people, can you explain me what type of document do i have to send you_ i have received yesterday that i have to upload some document or my account will be frozen tomorrow. two days for some uploads, ok ... now, i have sent email immediately yesterday, no reply from you so far. now, i absolutely dont understand what kind of document you want. i have sent you already my national card scan, and i do not have any other document! where do you live please? where i live all we need is one document with photos, i have no other document, so i will get my account frozen? i asked this in email, but no answer and tomorrow my account will be frozen ... i fucking dont get it ... so, please, can someone from paxum give me reply to email from adress radimcillik at gmail? thank you much in advance, payments are on the way and i will have no chance to work with my money because, because i really dont understand why :Oh crap

thank you, much words, but i am really pissed off ...

You dont have driver licence ?

Login to your account to see what exactly they need.

I have exactly that same issue with Paxum..they kept asking me for ID's i don't have, just the most important one we have here in my country is a national ID card.. which i scanned and sent in.
They kept asking me for more types of ID's which i told them i don't have, i also sent in utility bills, bank statement and even CC statement.
I think they finally verified my account as when you log in you see ACCOUNT VERIFIED in green font.
But i keep getting e-mails from them that i need to sent in documents to verify my account, to me this looks like some bug in their system, will contact them again today.

The Paxum verification process is one of the most annoying i have ever seen.

i got the same. they already have my dl in full color. i think they want me to send the actual dl to them, so they can see if it is real. it is a lesson in how to lose customers.

I am green verified and i need to submit again till april17 or i will be blocked :)

So id's sent, address verificated, card activated and used. What to send now?

Same here. Sent in ID, bank statement and did the street address proof thing and the account has been verified for 6 months but now they want more. I think It's overkill to ask for more really. I only have my drivers license, the passport has expired :error

Proof of address, bank statement for example

Same here, account verified and still it will be blocked on 17th if I won't send them more documents...

First let me address a typo within the email - 11:59pm EST Friday, April 17th 2011 being the deadline - that is infact a typo it is suppose to read 11:59pm EST Sunday, April 17th 2011.

Non us/canadian account holders do need to provide two forms of ID and proof of address. You can work with our verification team to get you up to speed and the best way to do this is to communicate DIRECTLY WITH THEM.

As stated many times before remote employees such as my self - ruth & Al do not have access to verification documents or any personal account information of yours so we can not see exactly the reason they are requesting more documents from you.

Now with that said - we did infact yesterday send out emails to accounts holders that still have not verified their account or if they have started the verification process and they need to finish or fix an issue with one of the forms of ID. This was an AUTOMATED process that scanned for accounts that where not 100% in compliance. There very well could be errors with this so you will need to submit a ticket and work with them to get it sorted out. If you have made arrangements before with verification and got approved let them know that when you submit your ticket.


As stated in the email aswell all account functionality will remain intact during this process. If you can not meet the verifications process we are requesting after the deadline your card will still work and the funds currently on it will be available to you and after the deadline all other forms of withdraw will still work just card functionality will not be restored until you get this resolved with us.

Again the way to resolve this issue is to work directly with the verification team by opening a ticket.

I have opened a ticket yesterday and got this:

Mr. Vince,

Your account has been Verified and you can now use its features. Thank you for using Paxum.

Please do not hesitate to contact us should you need further details.

Best regards!

but today i got this:

Thank you for recently signing up for a Paxum ewallet account through our secure online website. Our records indicate that you have uploaded some documents but your account is still not verified. In case your forgot to upload all required documents or your previously uploaded documents were rejected due to poor quality, we invite you to complete the verification of your Paxum account as soon as possible.

But when i login to my account there is:

Personal Account User: Vincent (Verified Account)


I'm lost..

As i stated in my response above that this was an automated system and you could of gotten the email in error you will need to open a support ticket and include your email from the previous day stating you are verified.

chris

my account was already verified. why the message months later?

ah right.. well, been on this for weeks now..getting a bit annoyed, sorry

In my specific case it was a small problem with the (already verified) scans (one had the edges of the ID cropped). The contact through the support ticket was knowledgeable and wrote in perfect english :).

i am totally lost ... in the email was that i have to contact support@paxum, i did, no answer so far ... now, i am verified and transferred thousands of dollars through them, now they want another id with photo, i do not have any ... i do not have driving license, my passport is expired, no i am in spain, i have no chance to make new document, and i dont even think there is some document with photo i can get somewhere. so now, i will get my account frozen because i dont have driving license ... this is really ill, fucking ill, so, thank you paxum for the run, and fucking thank you that i have now switch all my sponsors to payoneer or webmoney or checks ... really thank you, but i have no chance to get through your paranoid system ... fuck!

see this post -

I was verified when opened the account in september (I sent proof of id and utility bill back then) but the warning message still shows up when login in my account, what should I do ? ignore that? can you remove that please support?

i think i can suck my balls cause i am loser without driving license ... thank you paxum

Have been sucking mine as well as i don't have a drivers license either, tasted pretty good, bit salty though..

TeenCat, how are you in another country with expired passport?

the response i got was garbled, meaningless, and the dumbass closed the ticket directly. hard to talk to people who keep shutting the door.

Epassporte Redux

im still in european union, all i need is national id card :winkwink:

Keep sending people your scanned ID cards, utility bills, banks statements, credit card statements, passports, various proofs of address, social security numbers, mothers maiden names, etc... go ahead...

I just got this document verification shit too. I submitted and had docs approved as soon as i signed up like 4 months ago.

I wrote back to the email that i already had in fact submitted my docs and they were accepted, they wrote back this.

"Dear piwowar konrad ,

We have checked your account and it is Unverified. There are no documents uploaded to your Paxum Account."

Yet, I have thier mastercard in my wallet, just used it at an ATM, and my account in big bold letters at the top says "Business Account User: Konrad Piwowar (Verified Account) ".

Come on paxum, get your shit together here...

same shit here, my account was verified months ago and now it's not? i am in thailand on vacation, i guess i will miss the deadline

same here, i scanned my passport and emailed to them. After few days, i got an email stating i need to submit proof of address. So i scanned and emailed my cable bill. It was verified. But i keep on getting "you need to submit an id to get verified" email.

Damn, they got all my infos! Now that's a thing to worry.

I guess its some kind of flaw in their soft...

So isn't sending my card to my address then me using the card proof of address?

This looks like a turning point for Paxum.

I know I'm not going to reverify myself every 3 months with these guys, and I know that there are others out there that don't want to do that.

I sent my stuff in the first time - you verified my account. Now the account needs to stay verified or we can all pick up and move to another payment processor.

After all we haven't been with Paxum that long and lots of people have been cautious and there are tons of new guys popping up that would LOVE to take Paxum's customers.

I've always said nothing but good words about Paxum, but now it's getting ridiculous...

Your business account is indeed verified but your personal account is not. You have no uploaded any documents for your personal account so therefore it is not verified.

http://i51.tinypic.com/18ov7k.png

This is exactly what you need to be verified. If or some reason you have given all of that - open a ticket and let them know.

If you do not have those documents and you made an arrangement with verification previously let them know that and include that communication.

and nanobot - if you have something to say .. say it.

If you have sent in all the proper documentations that is required submit a ticket.

I concur

I think this is the part that concerns them ... "you COULD have gotten the email in error." So they have to email or open a ticket to verify in which some aren't getting clear answers. Also, having someone on the boards who can directly look at accounts may be a good option.

Kristin - the people who feel they have gotten the request in error ( witch has been on accounts for 2 weeks or so ) may of gotten it due to them making arraignments to upload documents by X dates and our automated system does not check for personal arrangements setup between account holders and verification staff. Some people feel that their business account verification should of worked for their personal account aswell and they could feel that as being an error.

We do have people reading this thread that do have access to those accounts - the ppl having this issue will still need to open a support ticket within our system to handle their accounts. We will not handle accounts through gfy postings..

The owner himself could come into this thread and it would not change the fact that it still has to be handled within our ticket system.

i have now my problem solved, after submitting ticket and asking what i can do, cause i really cannot do much more, they said nothing else is needed and i can use my paxum account with no problem in future. so, have luck everyone and thank you paxum for solving the issue ...

we dont need it in europe.