CCbill Rebill question
 

Tell me if I am wrong, but, when you are looking into CCbill affiliate control panel, active subscriptions are written in green while in red are those cancelled?

If so, I am confused. On print screen below you can see one rebill (print screen from today 12 february here) from January 10th 2011 telling me that that membership will rebill next time on February 9th 2001. But it didn't .

http://www.femdomdestiny.com/images/rebill.gif

On February 11th (let's say it is 10th because I am in different time zone) I've asked Ccbill support about this when they gave me some explanation (I won't paste it here) with explanation that it will rebill on that day actually (not on 9th as it is written), and that was on 11th February.

Now ,I am looking into my stats, and there was no rebill for this membership on 10th,11,th or today - 12th February.

Am I making mistake somewhere here?
thank you

You are not mistaken, that transaction was due to rebill on the 9th as the admin indicates. We rebill customers as close to the hour that they signed up as possible.

This transaction failed to rebill when we put it through on the 9th. When someone fails to rebill for a soft decline reason such as insuffient funds, our system will automatically try to rebill them multiple times up to 6 days later. This transaction is in a retry status until it either fails or is rebilled.

Please let me know if you have any further questions and if you could send me over your chat with our support rep, I would like to take a look at that. Thanks.

And there you have it.

Good info, didn't realize that it was up to 6 days

thanks
 

thanks Paul, good thing to know. I will give you that email later on ICQ, and I have few more questions regarding service for you if you can help me. It seems more precise when you do so then reps by email.

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