Certifiedhosting problem
 

Anyone getting their IP address blocked with certifiedhosting when trying to edit multiple wordpress posts? I was emailing them about this but they stopped responding to me

they won't whitelist my ip address either

:helpme
-alex

that sounds weird.

Very odd indeed.
:helpme

no, but im getting my ips blocked everytime I try to upload lot of files to a few sites via ftp.

Without knowing the internal working of their system, it appears as though they may have an overly aggressive HTTP firewall which is blocking you due to many concurrent requests, or some arbitrary pattern filter they are using to detect attacks. If you are on a VPS or dedicated server, there should be no reason why they cant whitelist you on the firewall and if they refuse to it may be a sign you need to look for another provider.

Good Luck!

I give them the wp login again (they didnt respond the first time) for troubleshooting and they didnt reply again :(

They dont whitelist ips on shared servers

Have you tried the online chat assistance feature?

No i have not tried that feature

Hello,

We are responding to you, I am not certain why you are stating this. Mind you, the ticket times may not be the fastest right now due to higher than normal volume for a Sunday, however we have been replying to you.

You are triggering security feature on a shared hosting server. We cannot whitelist your IP on the shared hosting server. We can only keep unblocking you.

We are investigating this further as to why this is continuing to happen to you.

Thank you for your patience.

use them for years now and never had any similar problems...

support stopped responding last night, I sent an email today and communication stopped again, so I posted this

hopefully this can get fixed today :(

the problem has been resolved. I appreciate your help certified hosting

cheers