Amerinoc Support
 

Does any amerinoc staff use ICQ or MSN?

If so could you please post it here.

I just purchased a plan with them and I always like having the contact info of at least 1 staff member of a service I'm using :)

[email protected]

That's how they roll

Their email support usually takes less than 5 minutes. I've had things done in under a minute.

I prefer chatting on a messenger instead of sending e-mail after email.

Is there anyone that uses amerinoc that could help me out with a couple of things?

Hit me up on ICQ if you can help.

Edit: Nevermind I didn't know they had a 1 to 1 online chat.

If thats so I'll send them an email. :thumbsup

Its nothing complicated, its mainly about transfer, no worries though I'm trying to connect to someone on live support.

AmeriNOC support SUCKS! I send an email and they barely give me time to make a cup of coffee and enjoy it before they reply and put me back to work.

:1orglaugh:1orglaugh:1orglaugh

Email 24.7, shit. I'll be their messenger support though.

5 mins my ass :1orglaugh

Well it is sunday, the day of rest. No rest for me though.

They are the best!

Dropping my 'i like poo' persona for a moment, I'd like to ask you a serious question if I may?

Can I ask what plan you have got with them? Is it the cheapest available, or a more costly plan?

Although it can be argued that it shouldn't matter which plan you have - after all, you are still a customer - I'd be interested to know. I use them myself, but as a 'bigger' user - and for me - email support is almost instant.

However I have heard from others that on the cheaper accounts, support can be lacking.

I have an affiliate account with them, but its not the sort of thing I would personally put in my sig - I would simply ask people I actually know to use it, if I recommend them.

Bottom line is that if I do recommend them to people I actually know, and these people get the cheapest account... I would like to try and discover... Are they likely to get 'less' support that I get?

Hope that makes sense :)

They do rock!

I've emailed them at like 2am sunday and got a response under 5 minutes.

Same as me, but are you purchasing a dedicated box, or a $4.95 a month virtual?

I'm starting with the VPS Hosting plan, they are actually really fast to reply but I think they should hire some people to work as live support.

I just sent them an email, got one back within a couple of mins, replied and now waiting for an email back. I think they're working on my request and will email me back when complete. I should expect them to be done in 15 mins tops as everyone else says amerinoc are just that good.

Anyway goodnight time for sleep :upsidedow

I have the 9.95 plan with them and I pretty much always get a reply back from support within 5-6 minutes. I have only submitted a support ticket three times though, only one of them was a real problem on their end. The other two were needing a setting changed and a fuck up on my part.

i was just about to post this same thing

:thumbsup:1orglaugh:1orglaugh

AmeriNOC kicks ass! They are so good, I have them on my SIG

I pay about $15/month. virtual yes.

Amerinoc Support ProTip.

If at any point in the support process you request the "Wesson Special" your next support response will contain a pic of some pretty sweet uncut Canadian meat.

You are welcome.

congrats to Amerinoc. Support guys are awesome.

It doesn't matter if you spend 10K per month or $5 , your support ticket is always handled with importance, We handle a load of many hundreds of tickets per day and it is impossible to hand out icq #'s of our support staff . Our ticket system is very reliable, If you have ANY issues good or bad with service you can send a direct email to the boss's at info@ , we would love to hear it, We are always evolving and love to hear the good and bad to do that.


Just looked in the log, I see you are taken care of!


I see Labret is giving out the secret code for the vip treatment, we will monitor and adjust accordingly :)

I've got just a $10 plan with them and get excellent support.

Thats good to know.

Thanks to all the above replies - it strengthens my confidence in reffering :)

I love amerinoc. I don't use them anymore but when I did I was very happy.

The requests are coming in now for the "Wesson Special" :1orglaugh

Bump for AmeriNOC

Well I just tried calling them to inquire about dedicated server and reached a voice mail.

Won't cut it for me.

Anyone know of a host with 24/7 real people phone line?

When will I have the ability to start a thread?

How long have amerinoc been online for?

A long time. They used to be phatservers.com.

I've never heard of a host with a 24/7 sales department. :1orglaugh