CCBill Support Reply Timeframes?
 

In a nutshell, I emailed the client support team with some basic newbie questions about setting up an account, documents, etc. I got a fast reply, but it was two sentences from a guy who didn?t seem to speak English as a primary language, and didn?t answer any of my questions.

I sent off another reply right away, asking for clarification. After ten hours, no reply.

I sent off an email again, asking for a follow up. After two hours, no reply.

I sent off another email, this time to the supervisor email address. Got a reply straight away letting me know a member of the Sales team would be in touch with me ?soon?. That was more than five hours ago.

Am I just being a whiney bitch, expecting replies in an unrealistic timeframe, or is this a bit unusual for them? It?s my first dealings with CCBill, and it seems they are on the ball about a lot of things from what I?ve read here, so I?m a bit surprised at the way this is going?

In most cases you can expect a reply within a few hours. In some cases it may be a bit longer as we make sure you are with the correct person/team to address your inquiries. I have shot you an email now and would be happy to help.

Thank you, Paul.

1 day to a week would be my experience

Client support is ok, but since it's around tax time contract admin has been taking six days to respond