An interesting way to stop chargebacks
 

I wonder if payment firms should add there own version.

Stop Friendly Fraud, Chargeback Protection for e-commerce websites- Vantage Point



https://youtu.be/-71TFrZgfzs

Yeah, but lets say I make an order on my laptop and decide to charge back. All they know is that it came from within 20 miles of my actual location, and if they tried to say 'That proves it' I'd just say - Sorry but I use an iMac, not a windows PC...

Check your Device Fingerprint Data Free

You say that, but how many people would risk it?

I bet many would fear that they 'could' check and you could end up being charged with fraud.

And how do they get the fingerprints if the customer is on a PC?

People that are going out of their way to defraud companies wouldn't be at all afraid.

I personally see it as a false security measure for online stores. they are providing a sense of security for the merchants, which really wouldn't stand up if it was called upon.

Most importantly: credit card companies/banks really are looking those recorded video and especially sharing that to the user who claims it was not him?
This video is no evidence at all, it only could be useful if the video is shown to the users who claims it was not them, which in a % of cases could let them change idea and retire the chargeback (a small % of cases, better than nothing).

In this promo video there are 2 points I don't think are real:

1) ALL the credit card companies will get and share the video to the cardholder. This should be implemented in the customer care of many banks, cards, countries etc. it could be hardly done if this was mandated by VISA itself, imagine what if by other company. I would be surprised if more than 10% of sales are supported.

2) Let some cardholder be shown the video, not all of them would retire the chargeback claim, in fact, I would be surprised if more than 30% of them would.

so 30% of 10%, I am stating I think this could save 3% of friendly frauds costs.

I'm wondering exactly how this video is "recorded". Does the plugin phone home to tell vantagepoint that user has loaded URL X, and their mouse pointer is now at co-ordinates 456,1000, and vantagepoint reproduces the page and mouse activity to record? Or is it really capturing the screen of the user?

Can the date this video was produced be independently verified? How can it be proven that the video was recorded at the time of the order, and not simply synthesized at a later date?

BTW, their geoip is way off. Facebook usually thinks I'm in a suburb about 15km away, which is pretty good; vantagepoint is off by about 1200km. One thousand two hundred kilometres. I think they've basically just used the geographical centre of Australia, which is probably more useless than returning "I don't know"

I use a slightly falsified user-agent so it thinks I'm using Firefox on W7 (I'm on W8.1 with a browser forked from FF). So it looks like the magical fingerprint is based solely on the IP address and user-agent.

Looks like an interesting concept, but technically it seems to have flaws, and the thought of "recording" your customers sounds a bit creepy.

In that video the first section says that you can not prove " HE " the card owner made it. BUt then it says with this video and finger print it shows he does. Does it access his PC camera and take a video of him tracking his actions? If not you have not proven HE has done anything. Just that it was done from HIS pc or device.

Most CC's used to have something in the TOS that said anyone in the house that used the card to make a purchase and the owner of the card was responsible for the transaction. but that does not seem to hold true any more.

What exactly in the video recording... Any sample

Totally agree with that, if they make a chargeback in the first place they are ready to lie all the way.

Maybe, but you're forgetting that most friendly frauders are idiots, especially those that try to scam an adult site.

Catching friendly fraud is fun. When we do it, we contact the customer and pretend to be on his side to first gain as much information as possible. We attach everything we know about the customer including whatever IP address and meta data we can, attach it to the conversation he had with the model(s) he's trying to scam, along with a "so sorry someone else used your credit card" lingo.

Then in the end we let him know we are reporting the issue to the police to "help protect him from any further losses", and are turning over all of the data we have to help in the investigation. "The police may bring all of this to you your house in the next week or so to review everything", etc. At this point he usually freaks out, then asks to cancel the chargeback.

Sometimes though, this can backfire. A woman trying to do a friendly-fraud chargeback turned out to be a sad case. It turned out that her daughter was using the card. Mom was completely embarrassed and ashamed that her daughter was gay, and went on a nasty rant about it. We decided in the end that the daughter didn't need any more grief she was already getting from crazy old Mom, so we just let it go.

hello I notice many escorts using mobile credit card processing with cell how do they stop a customer from charging back ? thanks

That is so stupid... one time sales like they describe just use Mastercard and Visa 3d secure process which is a feature initiated by the card association themselves to verify the purchase was made by the cardholder. It prevents (or reverses) all chargebacks in sales like tangible items when customer claims friendly fraud.

They probably mean filming the customer using his/her webcam. Not sure what they do if he has no webcam or he just doesnt want to get filmed.

No I don't think so.

What I think they do is grab all the meta data, and then make a movie out of it. I mean actually going into Windows Movie Maker or some other editor, pasting the data as text, and then adding notes as they go. This means it easy for anyone to load and follow.

I think.

Most clients to escorting are honest & are happy to pay for the service they are given. Also, I wouldn't have thought a client would want any further problems later in life life bumping into the escort, demanding their money in front of partners.

With regards to our websites, we've only had 2 or 3 chargebacks over the past 8 or so years.

Give quality service & have the right traffic & your customers are happy to pay for the good they receive :2 cents:

This wouldn't prove who sat at the computer and did the purchase. Anyone can use a pc and someone else's credit card for this.

I read about Mastercard developing an app that uses facial recognition to authenticate transactions. Wouldn't be surprised if they store the image for future dispute resolution purposes. It's a pretty strong proof that you authorised the purchase (unless you have an identical twin, or parents with dominant genes :winkwink:) but it just seems really creepy to be letting an app phone home your face. Then again, gen-Y don't seem to care about things like that.

One way the app ensures it's a live person and not a photo or loop is by asking you to smile at a certain point. The Mastercard equivalent of asking a cute girl on an anonymous webcam chat site to wave to prove you're not being shown a recording. :1orglaugh