Hey paxum
 

I don't know actually who to contact from your Paxum team.
But chats and tickets don't resolve my issue.

I requested 2 withdrawals to a local bank two weeks ago ($1000 USD in total).
Money doesn't arrive still (usually arrival took 15 minutes).
Support members only tell me "wait, we review, we investigate".
How long to wait WTF?
You can at least return funds back to my account so I can use another withdrawal method.

TWO WEEKS.

Please feel free to contact me via email (ruth at paxum.com) and I'll be happy to check into this for you.

:thumbsup:thumbsup:thumbsup

Ruth to the rescue!

I sent an email. Let's get it fixed today.

sent an email

I'm jealous your CCbill stats

I'm sorry you have issues with Paxum. I had them too until they sent me some document (agreement) to sign a few months ago, and after signing it, my wires arrive in 24 hours. I guess they're using a new bank partner for wire transfers since the previous one sucked. Good luck!

Dear Ruth... Why still nothing is fixed? And no news from you...

Ruth I just sent an email to you please read nikkiedonis @ yahoo cl

My problem still not fixed.
You did not reply to my last two emails, Ruth.

Hate to say I told you so . . .

I have the same issue but it's over a month and a half of running around, talking to support, getting nowhere, telling me to open up another bank account in a different bank, etc.

On top of that, every single attempt of a wire transfer gets billed, yet my assets get returned minus the fee. Every attempt lasts for around 10 or so days. So basically getting billed 100 euros for nothing not to mention having my money stuck on Paxum.

My money stuck with EFT transfer.
I thought I should try WIRE.
But you're saying money stuck this way as well?!

So it's a receiving bank issue? Or payment processor issue? Or can someone explain?!

The details of your transfer are complicated because there are funds in motion.

cannot send money to 3rd parties...

RUTH...

My problem still not fixed.
You did not reply to my last two emails, Ruth.

https://www.timeanddate.com/worldclock/canada/vancouver

6:30AM in BC, I don't think she is up already :)

Give her a chance to have a look into your issue! RUTH to the rescue usually means she's looking into it.

Good luck mate.

Ruth is a very trusted individual within the industry. If she says she'll get it done - then you'll know she's not about to ignore you. Please be patient as not everyone is sitting on GFY waiting to do whatever is asked asap

The two morons above me don't realize that the OP has apparently been waiting for 2 weeks for a response from Ruth

paxum is famous by thier shit service, closed your account and walk away from there google them to be amazed how many people are in trouble with them