CCBill or CCKill
 

I guess going through the trouble of having live customer service on a webcam site, (websfinest) exchanging emails for days, reading chat logs and verifying all sides of a complaint before rendering a decision to a customers complaint is of no value if you?re billing through ccbill because they render split second decisions based on what a lying scheming customer tells them without as much as an explanation. Their damn customer service refund policy sucks and it?s because they don?t have one, refunds are issued based on who takes the call. It?s about damn time they institute an across the board refund procedure rather than leaving it to the discretion of some part time employee who thinks they did such a wonderful thing when all they did was take money from a hard working person. I am certain they can?t wait to tell their higher ups what a wonderful job they did on the weekend. I wonder if it was their money they were refunding if they would be so quick to rush to judgment? Also did they ever stop to think they just may be taking money from a hard working honorable legitimate performer? Well it?s about time they start to consider that fact because without performers there would be no customers.

damn that must have been one huge refund

We refund all requests without questions asked... cb is not something you want if you dont like seeing your site go from 1:500 to 1:3500 the next day...

there are many choices out there.. if you have customer service already in place, why are you not using your own merchant acct?

Your CB ratio is worth infinitely more than any single transaction...

It's not the amount it's the logic. I'm sick and tired of the ccbill weekend employee decisions. Girl?s work damn hard to satisfy a buyer and to see it taken away from them for no reason after we spent days looking into a situation is upsetting and unfair to the performer.

:Oh crap

:1orglaugh:1orglaughlol lol

So - you deduct the girls pay when you get a chargeback? What a dick.

They know if they don't give the customer the refund, he will most probably charge back.

That's not limited to CCBill. All processors I know of issue refunds on all and any customer complaints. I'm pissed too when things like that happen, but they do it for a valid reason.

im sorry to see that your upset. ill make sure that we look into what happened with your account and get back to you. in the meantime, if you want to talk, [email protected]

Awww muffin.... give me a break.

this guy runs a cam site for independent cam girls not cam studios and the girls and him split the money with the girls getting the majority - it's a great deal for girls - can't expect him to eat the chargebacks.

he should get his own merchant account tho - ccbill's % is too big for a cam site.

Its great billing, why you complain?

Name a camsite that doesn't these days.

People here have no clue what camgirls deal with. This isn't the same as someone getting a refund on a membership, this is a girl who INTERACTED with someone, sounds like for a long time, taking who knows what all crazy-ass requests and the guy's a shitstain who doesn't think he should have to pay a webwhore her due.

Might be something a big organization can suck up, but for the service provider, it's a shitty deal.

FYI: I'm not necessarily saying ccbill *shouldn't* have refunded it, because yeah -- a chargeback is way worse, just sayin. A refund hurts a lot more on a camsite, and the worst if you are the performer who delivered the show. But a chargeback does hurt more.

Ok the refund was 1.05, I agree it should not be a weekend decision.

http://a3.vox.com/6a00d4142efd3f3c7f...2aab3c7f-500pi

The processor could at least take 48 hours and send the complaint onto the site holder to investigate from their end. And tell the complainent the course of action.

Whats so hard about that?

sometimes my cat gets a turd dangling from his ass from a hair

I believe this is called a dingleberry.

So how is this goin?