webair support
 

how long does it usually take your support tickets to get attended too?

Dunno.. just message one of the techs on AIM and they reply right away

Or call them. Did the other night at 2am drunk cause I thought one of my servers were broke (but they weren't I was drunk) and the guy was friendly lol. He answered right away

this should be a long thread.. see sig

Averages about a hour to get an e-mail response. And the problem is usually fixed within a few hours....

you can always reach a tech 24x7 via live chat as well. I will contact you now and see that you are in touch with our support team.

g00d deal

They help and solve the case pretty fast. Just contact live support.

Live support is probably the best way to resolve an issue, much faster than the ticket system.
WG

:2 cents:

or switch to natnet and get you ticket answered and problem solved in minutes :2 cents:

Do live support and it will be resolved in 5 mins or less.

a few days

hop on livechat its the best!
they usually attend to my tickets very promptly, however getting mod_rails configured properly took them about 3 weeks, which is a bit sad...

:disgust:disgust:disgust

:1orglaugh :1orglaugh

:2 cents:

Last time it took about 4 days for them to response when I used their ticket system. They have one more unhappy client who is looking for new hosting now.

usually it doesn't take very long for them to respond.

for some reason my cpanel stopped sending me responses to my support tickets to my email. i thought they were ignoring me for over a week once, then i logged in to my cpanel only to find that not only had they responded, but the issue had been corrected. i just didn't know about it because i never an email notification. i felt like an ass.