What would you do if... (hosting)
 

You order a dedicated server a week ago and it's still not ready. Your "account manager" does not reply to your emails, you get ignored on ICQ (yet he was so fast to add me there when I said I will order). Also the person that is setting up your server does not reply to emails.

I mean WTF, what if something goes wrong with the server? Will it be the same?

On the other hand my current dedicated provider was very fast to solve a problem just yesterday (and this was the FIRST problem with them in over 2 years).

I think i'll go ahead and cancel the order.

Did you pay already?

yea, when I ordered

I'd cancel the order and demand my money back. If I didn't get that, I'd go public and name names. Like you said, if they go down you need to know that they contactable quickly.

Sounds to me like a "I've had your money now fuck off" attitude.

What payment method did you use?

That's grounds for a chargeback if you used credit card. Teach them they can't play dirty pool like that by fucking with their CB ratio.

Yes, I did just say that. :)

i would change hosts

no time to fuck around

I don't really care about the money, it's more that I am shocked this could happen and that they don't even get back to me

Money is the secondary issue, customer service and the treatment of said customers is the issue. They should be in contact at every step of the way while they get you setup. They should inform you of any delays. They should send you gifts on Facebook apps to make nicey nice. No wait, that last one is what MY host does for me. :1orglaugh

Is this a special hardware setup? Either way, no reason to be ignored.

This is not an acceptable business practice for any host. I would expect with any host that I set up a server with to be running within 24 hours, unless they set a different expectation when I placed the order. Such as if they stated they had a group of servers on order and they were taking pre-orders, or if their sales dept stated that new servers would be online within 72 hours or something.
Cancel your order and go with a real host.
And failing to respond to your inquiries is unforgivable.

I agree with this and that's. I am a full time webmaster, I make my living online and I am scared that if my server with them goes down they don't respond. I simply can not afford that.

nope, but it was a really great deal, too bad it didn't go through

How about you name the company.

You said your current hoster solved all your problems fast. Why do you want to change it for another one?