Techiemedia Situation: RESOLVED
 

Jim and I spoke on the phone and while we have agreed to disagree on who is at fault here - I wanted to make a thread exposing the details. The bottom line is we are both very busy people and have both overlooked important things that would have made this whole event a non-issue.

Mistakes were made on both of our ends, and TechieMedia has had a solid history of quality service which many will attest to. I want to be clear that in my 7 years with them I have had little to no issues and this is the only real issue from my perspective.

The point of this post is to provide some clarity so everyone understands TechieMedia is not swear-worthy as I made them out to be in my initial thread. Here is the sequence of events, in which mistakes are pointed out. I have requested to have the other thread deleted. Take it how you will:

On January 28th at 3:05pm I issued a ticket asking them about moving over to MOJO. I specifically said:

Important point here: I said "I would like to coordinate a move from this hosting account to MOJO and close this account afterward."

It is my opinion that nothing more needs to be said regarding WHEN the account would be closed - it is simply to be done after everything has been moved over.

Immediately after this ticket, my support account was closed and FTP access was turned off. I want to point out one of my flaws is I do not know much about server admin. I had copied and pasted Mojo's request for SSH Access, not realizing this was a no-no for a virtual account. Wayne and Jim made the decision that I might have been hacked or was pulling something funny so they closed the support account & FTP Access.

Instead of informing why they did this, Wayne simply wrote:

I immediately called support, and it turns out I was speaking to Jim. He explained that what I was asking for compromised the safety of his other clients and I apologized. He tried to convince me to stay but I was pretty irritated that no communication was occurring. During the phone call my support account & FTP were restored. I thought the issue was closed and now I was waiting on MOJO's reply of what they needed instead of SSH Access.

In the meantime, Jim updated the support ticket with the following information:

I made a HUGE mistake in overlooking this response and I ADMIT if I had seen this it would have changed things entirely. I MADE THE MISTAKE here of overlooking this. I didn't see this until it was pointed out to me today.




As we do, things came up, I got busy and put the move on the backburner. I 100% did not think I was on a timeline with Techiemedia and that my first support ticket letting them know I did not want the account closed until everything was moved to Mojo was good enough.

Come to find out last night all of my sites are gone. I put in a support ticket and this is how Wayne responded:

I then tried to login to support again and the system said my account has been removed (neither Jim nor I know why this is, it could be a user error for all I know).

I emailed Wayne back and asked WHY they would do something like that and also said he had 15 minutes to let me know if there was actually a backup and if not, i was going to GFY; to which I got no reply. So I posted.



Jim states that they called two different phone numbers on my file. Of course they wouldn't work - I just moved to a new state. But I'm not that hard to find, and he has my email address and (I thought) ICQ. It is my opinion that they should have tried harder to confirm I was ready to go, yet i still maintain nothing more needs to be said aside from my original support ticket: "I would like to coordinate a move from this hosting account to MOJO and close this account afterward."




So, to summarize:
1.) Wayne could have been a shit-ton more helpful in communicating things to me, the customer.
2.) I should have looked at every single support reply from TechieMedia, and I would have seen where they gave me a timeline.
3.) They could have tried other avenues of contacting me when they realized my phone number was an old one.
4.) I could have contacted them and let them know I had this on the backburner instead of assuming my initial support request was enough.
5.) Finally, I really should have picked up the phone today and called Jim and looked at Wayne as someone who is just being rude and trying to get a rise out of me by telling me everything was gone.

I feel like we both screwed up and I apologize to TechieMedia and Jim for my side of mistakes. I don't care if they apologize or not. How the community perceives them means much, much more than how the community perceives me.

There actually is a backup - and we are working on the transition now.

I drug GFY into this and so GFY deserves the complete details, I know this was kind of a book but important for the integrity of the situation.

Thank you

Someone still got called a cocksucker.

Sounds like these game-playing morons twisted your arm to have the thread deleted. Their decision to lock you out and delete your data doesn't make any sense... even from a so-called security perspective. Your request to have everything transferred to a new host is not any sort of a security red-flag.

Sorry, but I won't ever be hosting at techiemedia...

Damage done.

Well, it's not that black and white but nobody twists my arm to do anything.

I'm honest, realized my mistakes even if they wouldn't acknowledge theirs and offered to make this thread.

In spite of how angry I was, I felt bad to affect their reputation from some basic miscommunication - and it turns out everything worked out in the end.

Everyone got what they wanted. I got my data back, Techie was absolved of complete responsibility and the GFY morons get a detailed explanation.

And they all lived happily ever after.

So were they lying or just wrong when they said there was no backup?

Way too much to read. Not going to read it.
Will be opting on the side of caution and not hosting with TechMedia or whoever it was.

:2 cents:

Neither, we have some customers that pay for our backup service and he was not one of those people. However we do a backup of all our virtual accounts for free so when he asked if there was a backup Wayne looked up his account on our master backup list and he was not on it. He did not realize that his account was a virtual not a dedicated so in fact there was a backup. So in the end all the Love is flowing again and this was all just a big fubar, (not you JFK)..:)


:pimp

Congrats on the remedy. :thumbsup

Great post! It is still a hard pill to swallow that you lost everything you wanted to move because of a small mistake, but it speaks volumes about you as a professional that you can acknowledge clearly that the fault lays squarely in the middle. Thanks for clarifying it


spaz

So if I were to send you a request to help initiate a transfer to a new host, and you didn't like the way that sounded... because you were "losing a customer", is it your official policy to lock someone out of their account and delete their data? I mean, I understand that's a huge red-flag security wise... it could mean someone has compromised the account...

Does that sound like a pretty accurate account of what happened? Care to elaborate on the logic behind this? Oh wait, it doesn't sound like there was any logic... purely emotion. Over fucking $15 / month.

How broke are you guys? :)

I think you reading comprehension is flawed. When the original ticket came in telling us he was leaving he asked for root access to a virtual server. This is an absolute security breach so the techs saw that request and simply blocked his support login and ftp access so that we could get in contact with him to verify it was really him and also to explain why a virtual account cannot get root to the server. Minutes later He called into the office, I spoke with him and explained the security issues of giving root to a virtual server. Also I reactivated his support and ftp and also got him set up with phpmyadmin to assist him with the move. Then I also wrote to him clearly in his original ticket that on the last day of the month at midnight we would be closing his account. So along comes that midnight time and we did not close the account, nor did we charge him for the month, what we did do is wait 2 more additional days and then tried to contact him via 2 different phone numbers he gave us and Both numbers were disconnected. It is at this time we closed his account as we had already said we would be doing. Now today the shit hits the boards and all that needed to be done is a simple call to us at the office and we would have gladll given him the Tar copy to download, which in the end he has now.

So as everyone can see this wasall a big waste of time and our reputation for nothing. :2 cents: That about sums it up and I am sorry if I made any typos but I'm pretty wiped out tonigh. People let it rest, we have spoken, worked out the issue and moved along.



OH xenigo, Broke?..LMAO...that was funny :1orglaugh


:pimp

Sounds like your cheeks were spread on the bend ova...

you both sound like big mouthed pussies.

you just did something about it when the heat got turned up
and he just did something about it when the heat got turned up

"O SHIT WE HAD YOUR SHIT BACK UP THE WHOLE TIME WHOOPS"
"O SHIT HE HAS MY SHIT BACKED UP NOW I LOOK LIKE AN ASSHOLE WHOOPS"

Fair enough... that was an explanation that makes sense.

Like I said before... why even tell them you are leaving if you had no intention of shutting the server down until everything was moved to mojo?

That would have saved you some headaches... anyhow glad you got your stuff back.

Agreed, that makes sense. To be honest this is the 1st negative stuff about techie that I have ever seen, and after reading and following the situation it wasn't really techies fault, it was more of a mix up on luv$ but doesnt really matter. In the end it all got straightened out and techie is still one of the best hosts in the biz, with a great network, prices, and fantastic support, and in my book they rock.:2 cents::thumbsup

bull shit
People fuck with choopa.com

luv$ fucked up, end of story.

Well then it wasn't "neither" it was "we were wrong." Nothing WRONG with being wrong, as long as you admit it. :)

so i was right ?

lol

Haha....

So to recaps:

- Techie rep is now in shambles

- GFY now sensors and deleteing posts

- Luv$ is now at the most expensive hosting on the planet

Congrats to all the losers :321GFY

what a load of shit

(from both parties)

Enjoyed teh dramas while it lasted.

Not really the most expensive.

Bumping just cos I'm guessing somebody would have liked this thread to go away.

Some funny ass responses. Glad you have your backup at least.

I'm probably the most annoying customer they have but they've helped me so many times I've very grateful.

Sorry, but I do not see what techimedia did wrong ....

First of all, if your sites are important , have your own backup locally , done as frequently as you deem required.

Secondly, if you intend to move and declare so , well ... do it . It is not for the host to decide if you did move or not.

On the other hand, if you were still paying ( acccount not delinquant ) , the host should have left all as is , up and running.

Note to self : reminder why you do not want new adult accounts

Thanks for Clearing that up Jim:drinkup:drinkup

The hosting account was auto on payments. Therefore when I initially said on the 28th I didn't want to close the account until after the move to Mojo, not really sure why I was given a 4 day time-line to get it done. But again, I did not notice the ticket reply where it's stated that they intended to close the account in 4 days, which - again - was my mistake.





And cheekycherry: I don't care who bumps what. Contrary to how the GFY fucks want to spin it, I stand behind everything that (actually) happened. Say what you guys want, bump what you want - it makes no difference to me.

they've done that as long as im a member here

Jim is a good dude...I'm sure if you went to him prior to dealing with his tech you would have had far better results sooner.