NATS did I make a mistake??
 

I recently got my best client signed up with NATS.. 2 Months later still trying to finish the integration..They tell me "We can integrate with your shopping cart no problem" Since then there is nothing but problems.. I am loosing affiliates and patience!!! No offense Vlad but I have not heard from you since I got him to buy NATS not one email or icq saying " Hey how is it going?" Nothing .. And I sign up and the very next day they do a promo giving away Ipads.. I ask about this and am told they are gone.. OK so no love, no ipad and I gotta fill out a ticket to tell them I am not getting the tickets.. UGGG I am really frustrated and angry as this is my best client and he is now doubting me!!! Have any of you had issues with NATS???

NATS is not real easy to set up (in my experience kind of impossible actually) if you're not familiar with it but rock solid once you get it working. Get someone qualified to do the work for you.

Once you do get your head wrapped around the concept it is pretty simple, just not intuitive from a layman's perspective.

I prefer to use scripts who's developers have done NATS integration in the past, it's much smoother that way.

open support tickets and lots of them
Nats support is a little slow but they generally are pretty good.
YOU have to keep on then. They have 1000's of clients.

Its your biz or client be agressive and it will get done.
Do not sit around waiting for them to email you

Hi Holly,

I took a look at your support tickets and it looks to me like the replies from our staff are quick and accurate. If there is a ticket you feel has not been handled properly can you please let me know which ticket that is so we can review it?

Also, the iPad special was for the month of April. Your order was placed on 5/10, 10 days after, not a day after.

Agreed, you need to keep on them.

They don't have enough support staff to cater to their clients. You have to really keep on them and work at it.. multiple tickets are probably annoying for them but unfortunately it helps.

We have enough support staff and you should never need multiple tickets for an issue. Normal ticket response time is under an hour, of course some are over.

People often like to compare our support to hosting support, however it's apples to oranges. We deal with more complicated issues. "Please add this new virtual host" is a 30 second support request that a very non-technical person could handle. On the other hand, the support we need to provide is vastly more complicated and involved.

Therefore, sometimes responses take a bit longer, especially on the more complicated tickets. Compared to many software providers in the mainstream world who will often send you a canned response after 3 days, we provide phenomenal service.

If you have any specific issues, you are always welcome to contact me & I will take a look at them.

Nats support has always been great handling and walking through issues with me... What are the issues you are having getting the cart integration done? It's not the simplest thing, but it's not rocket science either, def. need to have someone qualified taking a look at it, going to be a bit of a stretch for a script kiddy to pick up and run with a custom cart integration.

My only issue with TMM support is that I often ask the wrong question due to not understanding how things work and therefore often get useless answers, or accurate answers that are well outside my skill level to implement.

Their techs can be pretty cool and if you insist enough they may implement stuff for you if the tech is at a high enough tier to be allowed to access your NATS install.

Where it gets hard for me is in situations when there is doubt as to whether the issue is the host, TMM or the biller. Nobody's fault, but frustrating nonetheless and tedious to copy and paste support tickets between 3 different portals.

The good thing is, once you get it working, it is pretty much "set it and forget it".

Maybe TMM should add a shopping cart module to NATS, that would be cool

Adding a shopping cart is not what I'd consider a trivial task. If you do not continuously follow up with both sides of your integration, I doubt either one will have the requisite mind-reading abilities to finish it for you.

We've considered adding a separate shopping cart product to our offerings. A proper shopping cart is as complex & involved a product as NATS is. Therefore, it wouldn't be a module, but an entirely separate offering.

At the moment we are focused on the new 4.1 affiliate interface. Once that is complete & rolled out we'll be looking at a shopping cart product more closely.

John, my order was place on 5/10 correct but we were sold in April .. The ipad I don't really care about.. It is more the fact you are sold something and noone follows up with you and that it takes FOREVER to set this up and the only way you can talk to someone is via tickets... NOONE calls, or anything.. I can't believe I am still setting this up!!!

Holly,

I think that's a pretty big misrepresentation. I've looked at your tickets, and our replies have always been quick.

You've been asked a # of times to attach a phone # to your TMMid if you'd like calls when you put tickets in, but you have not yet. When you mentioned a phone # in a particular ticket, you were called. If you'd like to always be called, please add the phone # to your contact info for your account.

If you can point me to an instance where our support has failed to follow up with you, or where they have not replied promptly, please let me know so I can take a look at it. We are of course not perfect, but I looked at your tickets and didn't find any instance where you were ignored, not replied to, or not given the proper information. Again, if you feel I'm wrong and missed something, please send me specifics.

Thanks,
John

My assumption is that you are probably just an idiot...

~~ Good luck

John, I will gladly send you specifics.. In the meantime why does it take forever to set this up? Also when you sell someone a product it is a good thing to follow up with them and check in just saying...

Thanks for your feedback ... really helpful:disgust oh and don't assume it makes an ASS out of you! :1orglaugh

And here's why it's apparent that you're an idiot... You're sold a product and you think the company needs to follow up with YOU? No no... YOU need to follow up with them.

How about some screenshots of your support tickets?

When I was using NATS they always responded in a timely manner. Infact, I would even get creepy phone calls from their monotone but intelligent support agents long distance to me here in Colombia.

Get your husband/boyfriend to smack you in the face a few times and hopefully you'll smarten up. :thumbsup :thumbsup :thumbsup ... buying a DIGITAL product and thinking the company should be obligated to follow up with YOU instead of vice-versa... dumb cunt :uhoh

LMAO here is why you are an idiot .. wait not worth it! BTW I am gay so no husband to smack me around.. Angry much! GEEZ DUDE MIND YOUR OWN FUCKING BIZ

Holly you might need a liaison of sorts to help you get everything fully set up, somebody that knows all the technical workings of setting up NATS. You may have expected it NATS to be a simple "out-of-the-box" package that is set up and running right from the get-go, but from my experience, it is not that. There are so many variables that come into play, so many people need so many different settings. There really can't be anyone single solution. On top of that, getting your third-party software provider (NATS), processing company, and hosting company all on the same page can be a complete migraine. If you are throwing in another product or another middleman, I can only imagine what kind of hell that may be.

There are a few people around that specialize in NATS. I would recommend hiring one of them to be your new "middleman." They will know how all of the different parties work together, shortcuts, and be able to get you up and running. Think of building a house without a general contractor... a complete nightmare unless you are the one that is very hands-on and in the middle of the pot. That's what you need, a general contractor. TheDoc comes to mind but there are a few others around as well.

Good luck.

Thanks Sly! Finally someone normal to chat with! I think we shall hire someone ...good idea! :winkwink::thumbsup

Holley, hit up The Doc. He can help you.

I would appreciate the specifics. You're always welcome to contact me directly btw if you have any issue at all, 732-385-1536 x1111 or icq: 5596373, or aim: JohnA1078.

I don't think "forever" is very fair. It looks to me like you've only been working with it for about 5-6 weeks. This is not a brand new setup, but a migration of an existing program. This includes member & affiliate imports, link redirection, etc. Some people get NATS setup in a few days, others spend months tweaking everything they can before they "go live". It's really up to the end user.

In most migration situations, 1-2 months isn't out of the norm. There is a lot to be done, checked, verified, redone if needed, etc. It's also a longer process if, such as in your case, the party using the software needs to learn it during the process. It's not an issue for us by any means to work with you on it at your pace, but to expect to learn an extremely detailed system, migrate your business from one back end to another, and have everything configured the way you want it in just a few weeks is a bit unrealistic. We are here to help you along the way, as much as you need, which from what I can see is what we have been doing.

It appears to me that you have been working with us and in nearly continuous contact during this time frame, so I'm not quite sure how Vlad ICQ'ing you to say "hey, how's it going?" would have helped the situation. You are welcome to contact him (he's in Montreal at the moment however), or myself, or any of our staff at any time if you have an issue and we're more than happy to help you out. If you feel our team is not doing what it should be to help you, let me know personally and I'll make sure it's corrected immediately.

Again, if you have any specifics as to where you feel there was a support deficit, please let me know and I will look into it. We're certainly not perfect by any means, so mistakes do happen, but we try to get as close to it as we can.

Thanks John...

^ What you mean by this is that you actually have nothing to say in return....

I realized that when I saw your sig, which is exactly why the suggestion of having a man smack you around a bit might smarten you up a little!


Mind my own fucking business? You posted this on a fucking forum cuntface! I'm just giving you the straight goods. The only mistake you made in purchasing NATS is that you are too much of a numbskull to utilize it. And IN MY EXPERIENCE their support was fantastic - in comparison to other digital products / commercial and independent scripts.

Also, your idea that a digital product company is going to go out of there way to follow up with YOU instead of YOU following up with THEM is retarded... you dumb cunt. :321GFY

No problem. I tried to ICQ earlier when I saw the thread, but I do not see an ICQ attached to your TMMid or here on GFY in your sig. Feel free to add me on ICQ so I have your contact info there (or update your TMMid profile so that all of our staff will have it if they need it).

Thanks guys...

Holly if you would like another set of eyes to check things over, drop me an email. Sometimes a quick look over and some advice is all that is needed.

webmaster.skills at gmail

Thanks Doc I will hit you up!

CUNTFACE I like it! LOL have a good day sir! :thumbsup

Never mind, I see you picked Doc.

Actually when I purchase something I would prefer not to be contacted later on with a generic "hows it going?". I prefer to be left alone and if I have an issue I'll contact them. If they dont here from me they can assume it's going well.

I'm sure TheDoc's prices for basic webmaster services are hefty, but please, please don't overlook this clever solicitation by GFY's resident oldman baddog. I believe his rates fall somewhere in the 500$/hour range. :thumbsup

I don't do NATS. :2 cents:

Have you ever heard of any kind of digital product/commercial script company going out of their way to follow up with you to see if you are too much of a dumb fuck to use their script?

Nats is complicated, I think a lot of people have had problems with it, but their support is superb (IN comparison to a typical digital product/script company).

Yes, yes, sorry for assuming that an old fart like you is capable of offering anything other than 500$/hour SEO advice from your daughter. :2 cents: :2 cents: :2 cents: :thumbsup

Man I love this guy and his 1940s mentality by thinking the LESS business/things he does, makes him more valuable. Such as stating you would've turned another customer down "at the gates" if you had of known he'd have outed you afterwards. :disgust

After your first post I figured you were some kind of an idiot, but I withheld judgment.

Guess I was right.

Dont even get me started on Nats

Well old fart, thanks for not passing judgement on me, "at the gates" :thumbsup

Holly, hit me up if Mini-me Shaq might be able to assist. :winkwink:

if it was easy everyone would be millionaires.
but good luck holly.

overweight, heavy, cumbersome.

that ought to do it.