i can understand there being an issue , this issue shouldn't exist, but lets say for the argument that this is standard operating procedure.. any of the first FIVE support staff should have been able to answer this problem the FIRST time i contacted them , not countless of emails , support requests , phone calls ,icq and several DAYS later.

+1, plus probably 99% of all of their users.
If you'r trying 4 different pins at the atm your card is going to be locked.

Show up in person at the UPS Store ... there is already a line-up of people waiting for new PINs, so show up early! :Oh crap

http://2.bp.blogspot.com/_2OGCKoTykx.../07_AK_4-1.jpg

a post on GFY (like you did here) is your best bet and will likely get 3 reps replying to you in a matter of 1.320 seconds.

Will that fix your problem? probably not but they will reply quick to you at least.

Glad to see issues brought into the light, need paxum to work out this year.

i use goddamn pin used on epass, so i must be crazy to forget it :D

So were they fucking up the pin number? or were YOU at the ATM not being able to remember the pin number that you set? if the second issue is the case then you fucked up.

nobody has a problem with that, the problem is that every other cc will solve this problem in minutes without the runaround. It took me , many emails , support requests, telephone calls, icq and several days to get an answer. That is unacceptable. The amount of time required is also unacceptable.

doesn't matter although i have already ack'd that i may have had the wrong pin.

My problem is not having the card locked , the problem is USING MY FUCKING CARD NOW. i may have fucked up the pin , they fucked up half dozen chances to either explain the issue or fix the problem.

You can go to the bank and withdraw the money. Money is not locked. You're out of country or whatever, you use online banking to send funds from an account to the other and ATM withdraw with your other card/s, etc... Thing is you can get your money without waiting days.

Oh well....Use a pin # that you can remember....In all my LIFE of having an ATM card, I have NEVER had an issue where it took me four times to remember a pin number that I set with my own brain....

It's YOUR FAULT.

Having to wait up to ten days to be able to access your money is simply not good business, no matter who's at fault.

yes its my fault they had 6 different support staff who don't know the answer to my question , it is my fault they take 2 weeks to reset a pin , its my fault they were lazy and don't listen to their customers..

makes complete sense.. oh wait no it doesn't , it is fucking retarded.

:thumbsup:thumbsup , no i'm pretty sure putting the wrong pin should cause months of delays and nobody at the company should actually know whats going on or have answers to any questions.

Well, yes and no. I agree with you, they should implement something like Amex do. You have to answer a battery of question, if you pass they can go ahead with what ever changes you need fast. However, if you have moved or something like that and didn't notify them prior to the issue you'r pretty much fucked and things will take time. Even with the big guys like Amex etc. Sometimes things are just messed up and you get caught with the short end. Sucks.

Read someone else got a similar issue fixed within two days so it might work itself out. Good luck.

Smokey,

You should have received a notification that your card has been reactivated. We do apologize for the delay, but we're glad the situation has now been resolved, and we certainly appreciate the feedback provided in this thread.

Often the bank investigation will be much faster than 5-10 days, in this case it was two days without our intervention. We do value the security measures that are in place to protect our clients. Knowing an investigation will occur given strange card activity does help to provide peace of mind.

If you encounter any issues in the future please feel free to hit me up directly, you have me on ICQ now.

Thanks!

Ruth :thumbsup

well that didnt take long at all

+1 for paxum

thank you ruth for helping expedite this issue. My main problem is making me have to jump hoops to even get the right answer to begin with, this ties up your resources and mine, with no benefit. If i had gotten the answer the first time , i would have chalked it up to "oh shit i am a dummy for forgetting the pin ," and that would be the end of it. i took the time out of my day to investigate your mysql error and help you guys bugcheck an error , i appreciate it when the same concern is given in return. Like i said to begin with , you guys did a great job answering my questions promptly , but the end result was i didn't get an answer and had to do my own followups to get one.

either way thank you for looking into it and getting back to me instead of the other way around.

fuck paxum
My account is disable and paxum can not return all money from my card and do not resolved anything i request.
What the hell ?
Where is money going on?

You look guilty

As Ruth said, Paxum didn't intervene in your favor to get the issue resolved sooner. It was just that the banks stated time and the actual time it took them to investigate the issue were very different.

Had you done nothing you would have had the same two days.

Remember this is a fairly new "mom and pop" little setup. Support isn't going to be smooth for a fair while as they bumble their way through for a year or two. If they are still around in a couple years then you will probably find things are a bit better then, but from what I have seen and heard they are still all very inexperienced over at Paxum.

ruth didn't say that at all ( edit my bad she did say that ), she said thats what the bank told them. i could give a fuck less if she helped or not, support told me 5-10 business days , it was 2 business days . I thanked her to be polite because that's how i am, hopefully she tried and for that i am thankfull , if she didn't then i am thankfull for luck..

why do people make a point to point out shit that makes zero difference.. ?

U enter pin 4 times?

98% stops after time 2 and goes home and does the logical thing

Put your money in a fucking bank.

The end.