Good perspective.


I got an account and jumped through hula hoops to get my card ready to be sent. Thankfully it's only for one sponsor, for one account... won't use the card for too long. :2 cents:

Buzz ,
i am unable to answer your emails


All emails are being returned



THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:



Message will be retried for 2 more day(s)

Technical details of temporary failure:
DNS Error: DNS server returned general failure




Chris

Yesterday sent email to Chris, Ruth.

Still getting same dumb replies from support.
Way to go Paxum!

Yeah, I am impressed. Made me get off my rear and work on getting my account verified. Mine is tough.. I have two names and two identities as I recently moved from one country to another. I now know we will get it all worked out nicely.

Ruth is great, but dealing with anyone but her is a nightmare.

I too am going through the trying to get another address verified routine because my card is up for renewal.

First document rejected even though it was a bank statement... apparently they think it is some kind of "electronic invoice."

I finally just said use the address on my ID which you already have. If they tell me I have to upload it again I'm not going to and we're done.

Meanwhile, I'm pretty certain by this point the card will be sent to the wrong address.

Probably another fee added on if that happens.

Edit: Chris is cool, too. I mean anyone but them. I suspect the Bangladeshi's.

Companies spend thousands of dollars to know what their customers like or do not like about their product/services, but Paxum is lucky to find it out for FREE, Wake up Guys before it is too late.

Gangnam style

Funny part is, at the ID places you use your EXPIRED ID to get a new one. While I know the rules in place, it is fucking NOT Logical! LOL that is why some states have now 20 year or never expire ID's (the smart states)

I have had ongoing headaches with Paxum as well. What are the other options?

Paxum works great for me, no issues :thumbsup

If you want you can email me [email protected] and let me see if i can help resolve your issues.

Regards
Chris

ok will do .

The other options are:

1. Get an American Paypal account. Download the Paypal app for iphone or Android and use the app to scan and direct deposit all your sponsor checks to your Paypal account, at no fees or costs! Then withdraw from your Paypal account into you regular bankaccount or spend directly at places accepting Paypal.

2. Get an account at http://epayservices.com/ and change all your sponsor payments to check and enter the check payment info found inside epayservices into all your sponsor accounts. It will be a US address, with Tax ID and everything, epayservice will receive your checks and cash them once they arrive and send you SMS along the way to let you know they have arrived and when they will be cashed. Then withdraw with your Mastercard or directly to your bank account. Epayservices charge 5% check cashing fee except CCBill checks which are only 2,5%.

Paxum is great ...

Dictatorship of the proletariat ...

Still do not have the $5000 that I withdrew to my bank account which has been over a week now. I called them Thursday and they told me to give it another day. Today I called and they told me to submit a ticket even though I was on the phone with support? WTF?

@Ruth I have yet to see you on ICQ so its kind of hard to message you.

Chris you aren't on ICQ either so I sent you an email. This is BS!

Your email has been answered already.

I can not get on ICQ at the moment but I am on skype - jupzchris

Im just curious if you run an offshore co and give out debit cards to your workers will you require to do all that paperwork? If not ....

Hi Buzz, I've replied to your email. The HQ document you referenced in this thread was accepted without any issue after you submitted it to our system. Our apologies for any confusion that gave you a different impression of the result.

Hi Pink Misfit, Thanks for reaching out on ICQ. As mentioned, please allow up to 7 business days for delivery of EFT to your account.

With regards to support requesting you open a ticket while on the phone; unfortunately they have no way to know the person they are speaking to on the telephone is the actual account-holder, and to avoid any violation of privacy and confidentiality they request you submit a ticket through our secure system so that they can investigate your issue and reply with any updates or information.

Sid, as I'm sure you already know, every single Paxum client must go through the verification procedure. Everyone must provide valid documentation in order to use our service. If you don't provide the documents, you can't use our service, no matter who you are.

Thanks for your query though :)

Just to clarify; due to the fact that we do not get to physically meet our customers face-to-face at the time of their application, Paxum must request high quality verification documentation in order to ensure the veracity of all submitted documentation.

This stringent verification process provides strong due diligence and helps protect against fake accounts who may conduct illegal activity or jeopardize Paxum's business in some way.

For those who do NOT wish to submit their documentation via our secure online site for account verification, we have two alternative options for you:

1) Come visit us in our Montreal office. Bring your ID and yourself and we will match your ID to your face visually, take a black and white copy of the original ID for our records and then verify your account.

2) Visit a public notary who will notarize and certify that the document they have is a true copy of your original identity document and that the notary saw you in person to match your ID to your face. With this again, we can open your account.

These are not the most convenient methods for account verification however, which is why we do offer the online alternative that the majority of our customers have used to verify their Paxum accounts.

While other companies may not care about following the rules, Paxum is NOT willing to risk our business and so we abide by the rules, even if that means we have to turn away potential clients by doing so.

Paxum will NOT compromise our integrity for the sake of a few more accounts.

How about opening office worldwide?

I was lucky I guess, had no problems at all with paxum, besides them making me change 5 passwords in 2 years. Then in these past 3 weeks its been pathetic, they requested 3 times a utility bill scan that showed my new address on it (as I still have to change the address on my DL) so finally when they decided that the third digital photo was fine they send out my card, they claim it takes "up to 2 weeks" its been over a month. Ruth and Chris can't do anything about it and when I contacted the indian dude at the ticket service, he says things that are not even related to the issue. I'm seriously moving back to checks as I don't see me getting a new card any time soon. Like said it's a shame as they started of being a pretty good service and slowly went to shit.

Thanks for the tip! Great help.

Yes I am and you're about to hear about it.