|
Hi Ruth,
Is Paxum still expecting to display the card status in the admin for the new ones this week?, its Thursday and i don't see it yet... |
Quote:
My working process has stopped and there are many guys like me, so please keep us informed if something goes wrong and you cannot do on time what you have planned and promised. |
Is there anybody who has received a wire transfer from Paxum this week?
|
Maybe feed the cheap support desk slaves ( if they even exist ) a bit more so they may be able to reply a bit faster to support tickets.
|
They probably try to solve this huge influx of new customers using the existing staff (or hiring as few people as possible). It's a common practice on some companies because they try to maximize their profit. I've sent two emails to Ruth already (one over a week ago) but I got no answer. Probably she is overwhelmed and definitely she didn't signed for this. Writing to their support is also useless these days so I didn't bother. The irony is even if it's a dying business Firstchoicepay still has a better support than Paxum these days. I think with all this shady attitude from Paxum it's more safe to keep the payments on the sponsors pocket until things get cleared and the new cards are functional. Even so the frustration remains.
|
That's great news!
|
Hope you're doing well!!
|
Quote:
|
I suppose not gonna happen this week...
|
Ruth,
whats going on with EFTs to US Bank accounts? 12 days passed since I submitted request for withdrawals and nothing. Used to be 5 days tops. This reminds me of another financial service that had very little cash to cover its obligations. |
Quote:
USA customers are unable to get the Paxum card but we do offer other withdrawal options. Quote:
|
Some update on my situation:
After 6 business days from requesting the wire transfer, its status in my Paxum account has changed from Processing to Validated. I will post here when (if) I will receive it to my bank account. |
Ruth is DO answer questions via email, my email has been replyed which sent a week ago. Maybe she is so busy these days.
Thanks again Ruth! |
weeks are passing by but no changes on account
|
Hi Ruth, one question.. so from what I understand with an active but unverified you can received funds, but from there you can not send or withdraw those funds, is that right? Just correct me if I'm wrong.
Then, let's suppose something, if I'm not verified and I had received funds already, I cannot withdraw the funds until I get verified? So what happens if a verification never happens, what about the money that is already in the account and I cannot move, do you return it to the sender if requested? I'm just simply trying to understand this kind of situation. |
You can't receive anything unverified.
7 days for my account verification btw. |
I have ordered withdrawal funds to my external credit card and now in 3-4 days i see money arrived to my account, but its marked as reserved.. Why this could happen? What documents my bank could request? Is it normal practice? I did my test withdraw 10usd last week, now amount is 2400.
|
Quote:
|
Quote:
|
Hi Ruth,
Which country the Paxum send wire from? Canada? |
this looks like epassporte style .... still no cards on the way
|
If someone gets a new card from paxum
put a photo front and back cover for proof. thanks |
Quote:
I'm thinking to move to another payment system like cosmopayment or epayments.. i'm a verified Paxum customer since some year and "apply for card" showing "coming soon" since 1 week so i'm not able to request a card, really tired of this situation :( |
Quote:
Paxum fucking sucks.. |
My old card should be valid for a few more months, however
Errors: Service temporary restricted. Please try again later. Since Friday -.- |
Finally, my wire transfer arrived to my bank account. Thank you Ruth.
The only question I have now is can it work like that without postings on GFY and contacting Ruth by email. I think Paxum must have some support dedicated to wires/EFT/ACH, and tickets related to problems with them should be answered in 24-48 hours. |
Quote:
|
I got this email from Paxum today - how can they charge an annual fee for a (now) non working card?
A year has already flown by since you have requested your card. As such, we trust that our service is satisfactory, and you will be excited to have your Paxum card renewed for yet another year. The annual fee will be deducted from your USD checking account, and you will be set to enjoy the card features for the upcoming year. |
It's the normal automated email that goes out. They don't have a clue and just keep things "as normal as possible" which will cause strange "errors" like those.
LOL at "we trust that our service is satisfactory..." - few people might disagree |
when we should expect cards in Europe?
Did you send any cards already or still produce? |
Me too i would like to know...
|
Quote:
The only change I've seen in the account, is that the links for older cards (from earlier years) are gone. Why is that? That means data from the use of these cards are not available. Data, which can be used for accounting purposes. I have, of course, backup of the data, but others might not, and that could cause problems for them later on. The data from the latest Choice Bank card is still available though. Maybe the data will be back(?), and the data from the latest card will not be removed. But right now, I think its a good idea to do a backup in CSV/PDF files, for anyone doing accounting. Just in case same thing happens with the latest card. |
Has anyone got a new card so far? Any successful withdrawals from Paxum lately?
|
Where's Ruth when you need her ?
|
Quote:
|
Anybody having problems with EFT and no customer service reply? Did two EFT over a week ago and no funds have made it to my bank
|
Ordered wire transfer 2 weeks ago from paxum - still no money in account. Paxum ignores tickets. What is going on?
|
I'm still waiting for my funds. "Instant" external card withdraw initiated on Apr 19.:mad:
|
Quote:
Fucking pathetic. |
Quote:
I will let people know when or if, I receive my EFT |
I am sure Ruth is about to come out with some good news.
|
Quote:
|
I confirm that external withdrawal is working instantly.
"Withdraw Funds By Card Request Initiated Dear ..., This email confirms that we received your withdraw fund by card request in amount of 100.00 USD for account ..." But with amazing $8 fee |
Quote:
|
Quote:
|
now its here
New Temporary MasterCard 000000XXXXXX0000 Printing 2018-04-24 20:01:34 This process can take up to 10 business days |
Quote:
|
Hello Ruth, i hope you are not coming here only when you promote your service which i wont describe cause if i be honest with my experience you wont like it, anyhow i requested money to my card last friday, it said unsupported card and then i added 2 more and same message, then i tried wire transfer and the bank account was accepted and i withdraw the money but i still dont see my money in my bank acocunt but you charge 50$, i also sent you two tickets and the tickets wasnt evene viewed by your staff even if they exist, i also sent you a email yes on the email called [email protected] and still nothing, so i am wondering are you gonna send me my money ever or you gonna keep it to your self which seems is being a fashion lately.
|
Quote:
|
Quote:
|
| All times are GMT -7. The time now is 01:22 PM. |
Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2025, vBulletin Solutions, Inc.
©2000-, AI Media Network Inc123