No, that's incorrect this was from the 21st. That code overwrite issue was from today. Which was quickly solved, so thanks.

We are talking about yesterday. Dev notified Mojo team. 4 hours passed with no response from MojoHost.

Suggestion:
If there were some account "latest actions" notes or something maybe then the tech would have seen that the secret was updated the previous day by a different Mojo tech, then wouldn't have wasted time going down a rabbit hole to the CDN provider which was not the issue.

Yesterday, even after our developer reached out saying "Hey content isn't loading" - the developer didn't know the secret was changed.

Because you guys changed it.

Then your tech obviously had no notes on the account. So he assumed it was the CDN provider. And didn't reply to our developer for 4 hours. It wasn't until I came in (4 hours later) and started raising hell that anyone replied.

(In any case, no matter who's at fault, 4 hours to reply/update on an issue is totally unacceptable, but here you guys are again making excuses.)


I am shocked that anyone here would be ok with a website not displaying its content (which is the product) for over 4 hours.

----

Also, there is the matter of another issue (which started all this and why we had to change the secret anyway) which recently happened. We learned that our videos were being downloaded by people through Mojo/Highwinds CDN somehow circumventing a .htaccess file which only allows the videos to be served through an alternate CDN.

So people were able to download these videos and avoid having the tracer tag (username) embedded in the video to avoid pour piracy protection.

So we want to know why is it the default of your system to ignore .htaccess files? The whole point of them is to place rules to be abided by.

MojoHost still hasn't addressed the fact that the person they hired wasn't smart enough to see the TICKET # that is clearly visible in the URL we sent.

"https://cs.mojohost.com/viewticket.php?tid=595884&c=D23DG5zV" (let's see how smart you have to be to figure out that "tid" is the ticket ID. I'll wait...)

This might seem trivial to people, but actually, it's not. The wasted extra back-and-forth message probably added 30 minutes to the whole process because the guy couldn't use his brain for 5 seconds.

This is the kind of expert IT people they are hiring apparently.

Some of you might think this all is a joke. But it's serious. Sales and money are on the line. And for a company that's handling so much business in this industry, it is imperative that people are aware of these issues. Criticism and resistance make things stronger. Or that is the goal anyway.

All they've demonstrated so far is that they don't give a fuck and will just blame you and others.

They don't understand that if images aren't displayed on a website for 4 hours, you will lose sales and customers. We had at least 25 customer emails complaining about it.

Hi D Ghost,

Wow sorry to hear about what has happened.

Apolgies for the stupid question but, did you have a backup? Were you using a Staging & Live/Production environment or any other kind of redundancy setup, disaster recovery, etc?

i can't get involved in this issue, i have my own support inbox to work, but i have some unsolicited advice lol

after this experience, it might be a good idea to keep a simple copy of the site on separate hosting (not Mark's server), so you can switch your IP over in an emergency. you don't need the whole library, just a maintenance library to keep the pervs busy.

this is a 5 minute solution you can control without waiting for any hosting support. just keep your TTL low on the domain.

#

While it sucks to have a site (or part of) offline and traffic coming in, it's a good practice to have an environment to avoid issues. The more the business gets serious the more things like backups, second copies, dev environment are important.

I had a problem with Mojo 11 years ago. A site of mine - totally legal - was reported as CP by a competitor. They took down the site without asking me anything. IDs were provided and the site back online after 24 hours because their legal department or a senior manager (can't remember) had to check the documents and I had to wait for the shift.

Other than this glitch nothing. Just an happy customer like many others.

I've been with Mojo Host for about 7 years. They are brilliant. Their support has always been fantastic. I would recommend them to anyone. They might actually be the best on the net. Have never had any problem with them and I have used their support so many times. They have always done their best to help me and have actually done things for me that really I should have paid a developer to do.

I dont have a dog in this fight. However, from my experience with many other hosts in the past, sometimes you get unlucky and your tickets land with some techs who are having a bad day or are on the newer side.

I understand 4 hours of downtime is extremely frustrating, but lets not forget we’re also dealing with real human beings on the other end of the ticket. Things can’t be perfect all the time. There is always room for improvement.

Hell, if you want to know the true definition of frustration, try dealing with mega corps like Facebook where you could be spending a million dollars a month in ads and still be stuck dealing with reps who can barely write a coherent sentence.

You're one of those individuals I, unfortunately, know too well—sending lengthy emails, using lofty language, and acting as though you're the captain of an industry as if your word is the final say.

Try any other hosting and you could be offline for 4 days instead of 4 hrs. :2 cents:

Mojo have been great for us I am told. :thumbsup

heard that lol. the bigger they are the less they care.

#

They aren't brilliant. They talk shit about cloud hosting like AWS (like the article Brad wrote in Xbiz). It's because they are mad that they didn't do that or keep up with it. Sad.

Our newest project is already built and will launch soon from AWS. And the reason it will ultimately cost more is because they don't fuck around. And yes we want to scale. In Brad's article, he says "Small sites" don't need AWS. Yeah ok, who is building a site to NOT scale??

It's not crazy, he's obviously trying to get people to not advance and go with higher-tech players: https://www.xbiz.com/features/275931...-hosting-costs but come on, really your going to talk shit about AWS? Lol. This whole article he wrote is meant to SCARE people and companies from moving to AWS. But if you set it up correctly, which we are because we have a dedicated DevOps team, then you will not be overcharged.

Small sites SHOULD use AWS, it's actually even better, you might pay a tiny bit extra, but so what, then you don't have to migrate entire bare metal server setups. You're in a position to scale.

Actively discouraging people from going with superior technology and actively pushing inferior setups is not responsible and it's dangerous.

Do you know we've had to move/upgrade server setups like FOUR times with them? Yeah, that doesn't happen on a proper cloud setup like AWS offers.

The reason we picked AWS is because they are on the bleeding edge of what you can do basically. Of course, the caveat is you have to set it up right or hire someone who knows, a good DevOps engineer.

MojoHost is behind. Anyone who argues this clearly has no clue wtf they are talking about.

We will soon move everything over to AWS.

Try AWS and you won't be down for even 10 minutes a year. Mojo is old tech.

Jesus christ, not only are you incompetent but you come here barking at Mojo for your own mistakes? bahhha.

I wouldn't even reply here or in your ticket, just refund you per my refund policy and thank you for your previous business and let you know we are no longer doing business together.

And before you get uppity, nobody owes you anything. The fact that YOUR team fucked up your own website and expect THEM to fix it is absolutely astounding in 2023.

I've never seen any hosting providers who fix your website mistakes. They provide the servers, what you do with it after that falls on you.

Pro tip: AWS won't fix this shit for you either, so maybe stop thumping your chest about how fucking great of a programmer you are and fix your own fuckups.

https://apnews.com/article/amazon-ou...55683830a409c3

Lmfao right, I thought this was hilarious too.

I bet Mojo has better uptime than AWS does.

I'm inclined to agree with D Ghost here in spite of the git push mistake. Mojohost is a managed provider, and as such, it's meant to help resolve issues whether they are mistakes that result from complete and utter incompetence or something that happened because of a library update, or similar.

Key factor here is that you are paying premium prices, and it's clearly not a premium service. But just about everyone from the adult industry knows that, and avoids it for the same reason.

It's good if you have simple requirements and low traffic, but it's absolutely not what you need if you're pushing hundreds of TB's or PB's in bandwidth.

The only thing that will help you there is having your own sysadmin(s), and not the type you get from Freelancer.com, unfortunately.

FYI if you want to get really upset I suggest you to get a vps or ded with another hoster here ... their name starts with M but it's not Mojo, obviously.

I got a fully managed solution. Asked what was the full path to the document dir of a given domain and they replied "ask to your script developer, we don't do assistance for 3rd party script". So I kindly explained them that it was a general info about the server. Once again they replied "ask your script developer".

So I got access via ssh and got the full path.

Obviously they will loose my business. :helpme

I'm sure they'll be fine without your $17/mo.

Dude, just upload a script with "phpInfo();" in it and it will tell you the path, you don't need to bother tech support with things like that.

I absolutely love AWS. When Covid hit I was helping some of my mainstream customer move their on-prem servers to the cloud which I mentioned previously. Some were on Microsoft Azure and some were on AWS, and both were flawless. I like Azure for security, but AWS seems to have more resources. There interfaces are similar too but AWS was easier to use overall.

If you migrate your stuff properly, you shouldn't be down for even a milisecond. Where some people make mistakes here is by not planning properly. Planning properly saves time later.

Managed hosting solutions are ideal for many businesses, but not for all.

When you opt for a managed hosting solution, you often pay a premium for the service, even though it might be used infrequently and isn't dedicated solely to your projects and business. For many small businesses, this arrangement works well.

However, as a business grows, there may come a time when you need a dedicated manager familiar with every aspect of your system. Managed hosting providers typically can't offer this level of personalized service. Therefore, it becomes logical to consider hiring an in-house IT specialist to oversee operations. At this juncture, the value proposition of managed hosting diminishes, and unmanaged cloud-based services like AWS begin to appear more attractive.

Besides the usual money saves such as Pay-as-you-go pricing and no overhead for management services, services like AWS excel at scalability, competition & innovation, and global reach. Need to deploy a server in some country? Need to add redundancy? Click-click-click and done. Love it.

Demand better from major tech players in this space.

Anyone in here defending MojoHost blindly is clearly okay with mediocrity. 98% of the people defending them do not even currently have a hosting account with them or never have. That's the absurdity. So basically, it's sheep just repeating and bleating what they've herd (pun intended) which is "MojoHost can do no wrong! MojoHost good!"

For the record, I am not saying people at MojoHost are bad. That is not the case. This is not an insult to the character of individuals. this is a critique of business processes. I am simply trying to point out that the way things are being done is not viable unless you support mediocrity. You have to look outside this industry bubble that you are in and see how things are being done in the mainstream.

These are not people you want working with your business. These people are OK with the status quo, they don't like change. They are too lazy to do things better. They are afraid of advancement. Not even innovation. Even just implementing better tools that other people already innovated and created! Oh. but wait. it will take actual WORK, to do that. That means no more resting on your laurels. Sipping cocktails at an industry tradeshow while you espouse the benefits of your outdated platform and infrastructure.

And mediocrity has been a virus in this industry for at least 15 years now.

No, they don't, our site had issues for 4 hours. Look like Amazon fixed these issues in half the time (2 hours) or less.

Literally providing you the hard evidence that some people are choosing to ignore because: "All hail the great mojoHost who can do no wrong."

By the way, this demonstrates you don't understand the difference in technology-wise. MojoHost doesn't want you to pay attention to the fact that at AWS you only pay for what you need. And you can easily scale. You don't have to "move servers' - with MojoHost you will have to physically move servers multiple times like we have which is a huge pain in the ass and creates downtime.

Our site had issues for 4 hours. Look like Amazon fixed these issues in half the time (2 hours) or less.

Literally providing you the hard evidence that some people are choosing to ignore because: "All hail the great mojoHost who can do no wrong."

By the way, this demonstrates you don't understand the difference in technology-wise. MojoHost doesn't want you to pay attention to the fact that at AWS you only pay for what you need. And you can easily scale. You don't have to "move servers' - with MojoHost you will have to physically move servers multiple times like we have which is a huge pain in the ass and creates downtime.

If you're not going to read our responses to it, then just stop participating gin this thread.

Oh would it be that easy for you, you must have a tiny hosting bill of under $4000 a month. :1orglaugh

Yeah, that's the deal with MojoHost, they are supposed to have 24/7 support with sysadmins. Again, you clearly have NO CLUE wtf you are talking about so why ar eyou here?

Notice the below with my bullet points and after an investigation fro a 3rd party tech partner of ours that the fault of ALL this started with Mojo's allowance of anyone to free and clear access our videos outside the members area



---

Currently, they have not made it right. They have issued zero apologies. Offers zero monetary credit. And have only pointed fingers at us and the CDN provider. They don't take responsibility for their actions (or inactions).

There is no arguing that not hearing back from a MojoHost support tech for 4 hours, not even an update, when all images website are not loading, is unacceptable. Are you going to argue that that's ok now?


The issues:

1.) MojoHost by default ignored our .htaccess rules on each video and allowed pirates to access our videos through their Highwinds CDN. The pirates were able to download and distribute untraceable videos, that would have been traceable if Mojo had respected the .htaccess we implemented. Also, this was allowed OUTSIDE of the member's area.

(Also, for those who will whine "YOU NEED TO SIGN to get access to the video via CDN!" Well, guess what, MD5 has been crackable by hackers now for a while, since 2005 I think, and this is what MojoHost relies on. So also they are insecure.)

2.) Mojo was instructed to change the secret on the CDN. Their techs don't share notes, so when things were over written by our developer, the Mojo tech who responded to our ticket about the images being down for 4 hours didn't know that a secret was changed. They should have shared logs on each clients account. Then the tech would have immediately realized that the hook tpl needed updated again. Instead they wasted time blaming the CDN provider. This is their mistake.

3.) Regardless of any of the above. Our dev team created a ticket regarding images being inaccessible on our 4 sites. And... 4 hours later we had 0 response or update from Mojo team. This is unacceptable. And this has happened several times over the years where they do t respond for 1-2 hours with ANY UPDATE ON STATUS. This one is the worst because it's never taken 4 hours. Only after I message 3-4 people and created this post on forum did they respond.

Are you going to keep blindly defending them like some other people?

And guess what? Your business better be pretty damn close to perfect as possible if you are involved with infrastructure and operations.

You stated:

That is what I was replying to. But nice try at moving those goal posts.


From December 2022:
https://www.networkworld.com/article...nd%20Sp otify.

So, there, now you see that AWS sometimes goes down for over 2 hours too.

My point is every hosting solution has down time at some point so to claim that you won't even be down for 10 minutes a year is at best an exaggeration.

Bro would rather write long winded blog posts replies instead of admit he made a mistake and took his own site down.

You'd rather ignore the facts and defend your host blindly because it's embarrassing for you to admit otherwise. How much is your hosting bill honey?

We did not take our own site down. They did. And then they left it down for 4 hours. And they've done this before where it's taken hours to get things back online. Multiple times. We never came out publicly because we gave them the benefit of the doubt. But now we have had enough.

You happily slurping up Brad's spin (not even a clever spin) on it shows you're not as smart as you think you are. Please comment on things you know about and stop commenting on things you have no clue about.

You don't make yourself look good. I can tell you of at least 4 behind-the-scenes technical experts who agree with me on MojoHost's failings and general position of being outdated. You are not on the right side.

Maybe MojoHost is ok with someone like you who barely has any traffic and a very small hosting bill. But when you get to our scale they clearly can't handle it.

:1orglaugh

I haven´t found the time line the same, but similar with hostgator...

we set up our blog, had everything sorted & needed to check on the database. so added a ticket and they asked for all the info, name of site, name of owner, name of everything your life contains and when a guy comes and answers your ticket, he asks all those same questions again...

lol, ffs, just put me through to some one next time and ask the appropriate questions once... :1orglaugh

Agreed, pure idiocy.

It's too bad that this is happening to D Ghost or anyone. This is a good opportunity for all of us to learn from the experience. What kind of backup or distaster recovery plan does your hosting provider offer you? And maybe more importantly, what kind of backup do you have at home?

Personally I have a local backup for all of the stuff on my home devices, but what I should really have is a a second, online backup too. I keep going to do it but somehow never get started.

Thanks, Mark, everyone should always review their current tech stack and infrastructure providers in great detail.

A few good questions to start with...
- How has your current host config'd your servers?
- What are their processes when it comes to handling emergencies?
- Response times?
- Is information about client accounts shared between support staff?

hOw mUcH Is yOuR HoStInG BiLl hOnEy?

bahahaha, bro you don't even want to know, considering I run two hosting companies, one is akin to Netlify and another to Vercel/Render/Heroku.

Let's just say I have customers that do more than your monthly bill in usage a week.

Come on man, that's not cool. Everyone in this industry occasionally needs tech assistance. We've all faced challenging moments that pushed us to change service providers or payment processors, and I'm certain you've experienced this too. When things go wrong, it's easy to feel isolated and overwhelmed, which can lead to poor choices.

Recently, I've assisted a few people here at no cost, and it's truly not a big deal. Differences in opinions on certain threads or parts of GFY shouldn't prevent us from helping one another out.

:2 cents:

PS Your new avatar is hilarious! - good find.

Normally I'd agree with you, but this guy clearly doesn't know what he's talking about, fucked up and put the blame on Mojo. Anyone who isn't as braindead as this guy is knows he fucked up, but he's doubling down because he's definitely one of those "I pay $20/mo and demand you be at my beck and call at all times or I'm going to leave for someone else!"

Fucking good, if I was Brad I wouldn't have even responded here, I would have just refunded his past 30 day bill and said "Sorry we're not a good fit." and shut his services down.

Just because you pay to use my services doesn't mean you get to berate me and behave that way. Just like you can be fired by your employer you can be fired by a provider of a service. They owe you NOTHING.

"Customer is always right" is how you get Karen's like Dick Farm Dunn here.

Lol, reading these questions and "advices" is like reading someone just learning about what shell is and *nix world, but posting them as some secret knowledge of the inner circle noone tells you about.
Bro, what you wrote knows anyone that even knows what ssh is.

Whoever set you up with .htaccess needs to update their tech :) Get a proper sysadmin to set you up with web serving platform that doesn't rely on .htaccess please.
And then this advice :))))))))))))))) Yea, domains propagate in 5 mins. Gl with those advices to your customers, whoever that may be. Half the globe will propagate them in 24hr AT LEAST and you can put that TTL and tie it over your head cause it will be equally useful there as on your domain.

I would like to provide an update on the situation specifically regarding MojoHost...

MojoHost and our team had a great video call and came to an understanding. Brad and James were on and they addressed our concerns appropriately and directly. We commend them for getting on this call and facing the issues head-on.

We also learned of some advanced tech they are working on and I would like to point out that I believe they are one of the few companies evolving and upgrading their tech as fast as possible in the industry.

I do realize I can be very hard on people and companies -- I expect greatness and high performance. I believe MojoHost demonstrated that greatness today by participating in this conference call with our team. Because of the call with MojoHost, I was able to better see things from their point-of-view and they were able to see things from our point-of-view too.

None of this was ever personal. Let's all work together moving forward and do the best that we all can together. Let's share information and learn in a positive way. Not by tearing each other down but with open, honest, and respectful communication.

Me too and I didn't have any way to save so I had to recode it every time I booted up. :1orglaugh

First game I made on my own accord was Russian Roulette. :helpme

:1orglaugh

You must think he only spends $4000 a month on hosting or something...

:clown :clown :clown