I'm not going to say you're full of shit but my full of shit meter went off and I have literally never been wrong. :1orglaugh

I encourage you to look deeply within yourself and see where the hatred for yourself lies. Maybe try meditating. You can learn a lot about yourself that way.

Don't worry. They have no clue about anything business-related. You can tell by the way they talk. Don't waste your time on them.

Welp you're wrong.

:1orglaugh . . .

Glad you've got your happy ending :winkwink: . . .

Normally I would agree with that as I have seen and heard that kind of thing several times. You could be right, or, it could be a goof at Mojo.

Regardless though, it isn't really the point anymore. What we could do is try to help him out by determinng the source of the problem even though he's already moving to AWS. It may not help him or Mojo out but it could be useful to someone else here.

For example, for the longest time I had issues with CORS policies, leaving me and my programmers scratching their heads. The issue in the end was with the hosting provider's configuration of our servers. No one was mad at anyone but it took longer to fix than necessary.

Very true, but that is where expert-level customer service should have kicked-in, but might not have.

Regardless of the problem, a customer is upset. The first thing to do is call him, listen to the issue, reassure him or her that the issue is important, and then work together to solve the issue. When the problem affects business and cashflow, it should be beyond top-priority. The fact that he had to wait 4 hours indicates that customer service system failed him somewhere, so no wonder he's upset.


Well no that's not true. The customer deserves the level of service promised to him in the Terms of Service.


I hear you man.... but there is an opportunity here that is lost when customer service doesn't respond quickly enough. For example, when a customer calls with a complaint, the representative has a chance to not only save the situation, but to also keep the client very happy thereby ensuring that he remains with them for years to come.

It get it - its hard to look at pissed-off customers as anything but a drain, but there's a golden sales opportunity with D Ghost here that was missed.

Cheers.

That is good news!! Glad you guys got it worked out.

your first paragraph is about you.

you don't know everything sysadmin. every time there's a server thread you hike up your pants and dig into everybody. we all know more or less the same basic shit, then every tech specializes for their projects.

i only focus on the specs needed for the projects i'm working on. i don't read nerd blogs for fun. maybe you don't have enough work? i haven't had a day off in about 5 years.

regarding TTL - get better nameservers. i've never had a problem moving hundreds of domains in hours. maybe you're on godaddy? :1orglaugh i keep all TTL at 60 seconds :thumbsup

ps your email says "agentgfy". if you are the tech in charge of gfy, you should close your account and move off-grid. this shit is horrible tech.

#

LOLOL. First they are outdated, aws eats them alive. Then you add this tidbit about new tech :) this killswitch guy summed it up nicely. :clown

Ok Poirot.
I don't really follow antics much, but from what i gathered in this thread, that guy was selling some hosting. Then he writes up that bit like it's some knowledge sharing thing just seals the deal he has no idea and just recently learned about it himself after "years of living in the the dark". That's why it's funny af. It's like walking in on poker table and then whispering to the dude next to you "you know, there's 4 aces in the deck, we see 2 on the table, so 2 are missing" and then a secret "wink" like he shared some inside info to the guy. That's how it comes at :)
I'm not related to gfy, don't read up too much into random gmail usernames. In any case, your ttl has 0 influence of when things will update, when other nameservers will update etc etc. Think of it this way, that might be more understandable to layman people like yourself.

You walk in a bank, teller asks you "how long can you wait" and you bring up an arbitrary number of time you can wait. Everyone walking in does the same. Does that influence when you will be called by the bank teller? Yea, to an extent where if there's 2 of you, one puts 10 mins, other 1 hr, you'll be called sooner. But that can be 10 mins, 20, 40, 1h, 3hr, or whenever the bank decides. If there's 10 of you with 10mins, it's going to decide by their own rules. For example, the guy that they know and does business 10 times more then you do will be called before you. And so on and so forth. So, while ttl does somewhat relate to the propagation, in reality, it's decided by 100 other different factors taht you have no control of, and all of those totally ignore your little paper where you wrote how long can you wait.

so eh, that's not what TTL is for and usage is pretty strict in any country where i would want to do business.

this video might get a little technical, but TTL does have global rules. most ISPs do follow the requested TTL and its also in the RFC. maybe not in China lol.





the question is what were you doing or building that convinced you TTL have no value?

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Is this the same guy trashing Mojohost on XBIZ.net?

What do you expect to get out of this if I may ask?

Yea, sure, on paper :)

You also believe politicians work for our benefit and society to be better :) :) :)
Cause ,i have this little bridge, not expensive...
ahaha, just watched this video. If this is "getting technical", i'm now scared for your customers :)

Roughly googling, this might bring you up to speed about where you might run into issues
https://serverfault.com/questions/10...-ns-record-ttl
https://www.catchpoint.com/blog/dns-record-ttl
And there's SO MUCH MORE going on when you include dns cache, various congestions at resolvers themselves, timeouts etc etc.

So yea, write your little paper with ttl :)

He's changed his tune quite a bit, lol...

I genuinely doubt that any company that sets you up with an Apache server, and force you to use .htaccess in 2023 shouldn't be called innovative and exciting, but hey... your monies. :)

If I was Brad, I’d give you two days to move your shit

You’re a scumbag who made this personal by bringing it to the boards. An adult would have gone about it off the boards.

..and i doubt you have any :thumbsup

#

I disagree. Microsoft and Apple, for example, get tons of criticism online for vulnerabilities, bugs, and other shit every single day. They get called out, then they deal with it however they need to. Like a business should. They don't get mad that someone criticized them. They WANT to be criticized. Do you think you will have an internet business and not receive public criticism?

It's NOT personal. Calling it personal is a lazy and convenient red-herring way to avoid the issues. It's called facts and business.

It's not so easy to just fire a client when they pay for at least a few of your people. It also would backfire greatly if the entire industry learned that a host simply decided to shut-off a client's hosting. Not a good look, guaranteed. SO you've demonstrated why you are not in charge there and wouldn't last very long in the business world.

So we think Brad did the right thing and we commend him for it.

No one likes you now, tho..

Weird hill to die on.

Disagree. I've had tons of support on these threads and even more behind-the-scenes over Skype and in private messages. Many from large companies you know. And if I named them, you would be shocked.

I prefer to be disliked by some because I speak the truth than liked by all because I hide.

But keep pretending you both know everything! Great hill to live on. A hill of willful ignorance. :helpme


Also, this is an old news thread now, come on over to my new thread and throw your hat in the ring: https://gfy.com/fucking-around-and-b...os-upload.html :zzwhip

100 support tickets


They all know me, too..

You know how when someone in the group gets out of line in public and the people that they're with get all uncomfortable but still support them since they're stuck with them, but secretly want that person to leave? That's what you're doing here..

The bottom line is my points were clear, valid, and were addressed appropriately. It doesn't matter what anyone else thinks, because they aren't involved and didn't experience the issues. It does matter that people are aware though especially with a well-known service provider.

For anyone who said, "Well, I never had an issue!" -- that's like driving a certain car brand and when someone gets into a car wreck due to a manufacturer defect, they all say "Well, WE never had any issues with that car!" - OK and what is your point? That's illogical. That doesn't mean that someone else DIDN'T experience an issue.

Ok Karen.

Sry, your feelings got hurt on an item that had nothing to do with you.

They weren't all actually valid.
For example, that cry with .htaccess has nothing to do with them, and everything to do with your sysadmin (or you not having one and "paying more then 4k in hosting"). And if they were in charge of your setup, pretty sure you had moved from somewhere where .htaccess was valid and did not let them know about it once they set you up on their host. In any of those cases, it's on you, or your lack of proper work force, or their knowledge. That's one.
Other is your rant on aws. I'd go as far and say there's hardly 2-3 companies here that really need and could use aws and their scaling. All other are peanuts pretending they need aws scaling, or fallin for aws sales pitch. Also, for aws you better get some dedicated aws sys guys (not guy, guyS) to do your stuff, else you'll run yourself in circles with all their bullshit stuff. Don't even get me started on IAM's :321GFY.

In any case, from an independent perspective (ie. mine), start of your thread looked valid. 4hr downtime, tech not knowing ticket number. All valid points that should be addressed and should not be taken lightly. Then it turned into a witch hunt, bashing whole mojo tech for no reason, threatening to move everything away, and along with your 180 after you had "talks" looks more like some type of you wanting to be compensated beyond what you should be for your moral (not business) hurt.

https://y.yarn.co/9e98f7ee-4138-4e31...19155_text.gif

The tickets, they never stop here at MojoHost :upsidedow

Hi everyone,

Be kind to each other and go back to work :banana

Have a great day and thank you everyone for your business.

Brad

work is a 4 letter word

. . . . . . . . .

You obviously don't understand that one of the draws of MojoHost is that they provide sysadmin services. Yes, we have dedicated DevOps people now since 30 days ago.

I appreciate that you see the validity of the initial points, thank you for conceding that at least. I don't hate you either. I see you are bringing up points and I am willing to hear them out and think about them.

I understand what "managed hosting" is. You however did not. And for someone whos hosting bill "is not 4k" this should be rather self explanatory, even before this thread. Managed hosting != i dont need a sysadmin and can save costs on that department.

But in which folder do you upload this if you don’t know where that folder is…

:1orglaugh

chicken or the egg?

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Whatever folder is being served by your web server be it apache or nginx.

i use mojohost, but im i guess in a different category, my servers have no management services because i manage my own stuff, so the tickets i have had to submit have been non technical just minior things they have always been answrered promptly.

hopefully this gets solved, good luck to you and your company/team

Its the folder that gets revenue from pre-paid gallery placements on the top 15 spaces and banners. the rest of the folders are free placements... :2 cents:

Mojo host only the best