:1orglaugh ...jedi mind trick... :1orglaugh

...you're feeling very sleepy...

Rackshack is a piece of shit.
Report to FTC & charge back the amount.
What they did was sold you a defective piece of equipment and refuse a refund which is illegal.

:BangBang:

read: rackshack NOT RECOMMENDED!!!!

That's a crock of shit.

Amazes me how people speak of legalities and probably never spoke to an attorney. You really think a big company like that is gonna risk going to court over 99 bucks? Don't make lame posts please.

What they did was illegal.
Does it only matter if you lose $10,000?
Try stealing 2 bucks from a homeless fellow and see if he minds or not.
The point isn't about the value of the box, it is about paying money for something and it didn't work, and company doesn't refund the money.

Rackshack might use that same broken equipment on the next guy who lays down 100 bucks.
I can't believe someone can justify a crime because only a small amount of money was involved.

BTW I didn't mention an attorney, or say anything about taking them to court.
Read my post if you bother to quote it.
I said report to FTC and charge back the funds. You can do this without hiring an attorney.

A. Oh yes there is a major difference between $100 and $10,000. Stealing $2 from a bum vs robbing a liquor store vs robbing a bank are completely different legally.

B. I don't think the FTC is going to get into a major investigation over a few minor fuckups with harddisks. It's not a scam, just a bad drive.

C. It makes more sense for Rackshack to pull the warranty on the drives than just put them in another box. In terms of customer satisfaction, employee time spent, reputation and chargebacks.

D. If there is a problem you should 1. complain/openticket, 2. contact them over the phone, 3. escalate, 4. escalate, and on until you're at the top. If your isp doesn't have an escalation matrix you should consider how important this is to you.

E. If nothing works or you're not satisfied with providers you should switch asap and get on with business.

F. If you'd like to file a complaint with the FTC go here: https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Nancy... mind if I call you Nancy?

My point of bringing up the attorney wasnt that YOU didnt talk to one about this case. My point was that you dont have any legal experience and shouldnt be handing advice. The terms are that if something is defective... they will replace it. Not give you cash or credit. That is RackShacks solution for a bad or defective product; to fix it. And that is perfectly legal. I am not saying you he doesnt have a right to be pissed off, but there are other ways to handle a situation like this. Anger only makes things worse.

Did they fix the problem?
From Chokers post it sounds like they didn't.

not bullshit at all...i know, cuz I experience this on average of 2
time a week. In fact, I've been down 3 times, for a total of 17hrs
THIS WEEK alone!

And if you can admin you're own server like mike can, i agree,
rackshack is great.

My situation is a bit more complicated then yours, and too long
to explain here....but i'd be very careful about recommending
them to anyone.

You figure I'm a guy so you decide to make up a girls name for me - cute.
Your defending rackshack a little too much if you ask me.
Do you work for the company or just play "pictch & catch" with the owner?

ok my :2 cents:

Selling web hosting is one the the things I do. So I am going to try and help some things out here.

1. If the hard drive was bad RackShack should have fixed this. If it was a recurring problem they should have taken care of the customer .... Period ....

Choker is pretty knowledgeable on these things so if he says the hard drive was bad I am going to take choker at his word and agree they should have fixed it.


Now the whole debate on whether rackshack sucks or not.

Ok my boss is probably going to fire me for this but who cares I have always built my reputation on being truthful. Anybody that has bought stuff or sold stuff through me knows this.

Rackshack is a good host if you know how to admin your own stuff .... fully. If you don't know how to admin your own servers and your hosting with RackShack your getting what your paying for. RackShack is cheap because they don't provide full time fast techs to cater to everybody's every whim.

I hear people crying all the time about the price of bandwidth. These prices have a lot to do with the services the host is willing to provide. The cost of tech support is relative to the bandwidth and server prices.

Example : setup costs for servers. Rackshack gives out $1 dollar setup deals .... great ... heh ... but do you know what your getting ? Your getting a quick copy from a cd or another drive. This means the software needs upgrading at least. It also means your server is wide open to attacks.

Most hosts charge a setup fee some don't. The ones that don't and have low bandwidth prices you can be sure they won't and don't cater to every whim you have so if you go with these low priced hosts you better be able to do your server work and web page building without help.

Some hosts charge no setup fee but over a dollar a gig or set monthly minimum fee's. These are the hosts that will ususally hold your hand and help you when things go wrong.


In short the fee's you pay your host should depend on your level of knowledge. If you have no knowledge of server admin and are trying to go with a cheap host your killing your business from the git go.

OK let the attacks on me begin. I'm sure there will be people that think I'm lying or just sticking up for high prices. But think about it logically.


:321GFY

OMG< Look guys, this is what happened.

1. I paid for a server.
2. It never worked.
3. Rackshack admitted in their own response to a trouble ticket that the hard drive was bad.
4. After a week, they still had not bothered to replace the hard drive.
5. I want my money back.

So how many weeks am I supposed to wait for them to fix this server??
I was sold a defective product. Rack shack knew it was defective, yet REFUSED to fix it, and still expected me to pay for it.

Bottomline is that I NEVER got what I paid for, PERIOD. That is FUCKING FRAUD. No matter what their policies about refunds are, this is FRAUD. Pure and simple.

I agree with Choke completely, that some of these guys are just not hearing it. They should be responsibile in especially your case to do something. This is the kind of service I have always received from them. I am very knowledgable about running servers, I have run many, but when you have equipment like hard drives that are corrupt or have physical problems there is not much you can do unless they replace it, which they are not doing for everyone. It is just not right :BangBang:

I am not sure if anybody else has noticed, but I have only seen one person defend Rackshack and that would be Mikeee. Kind of interesting how many people Rackshack has screwed.

are you blind? i gave them a positive word. so did someone else. and i saw two other posts saying "if you know how to admin your own stuff, they're great"

there's as many people on this board that like them as there are that don't. rackshack doesn't "screw" people, people have bad experiences with their service. that happens with service-based companies. there's people here who have complained about cologroup, likewhoa, and every other host no matter how big or small or good or bad. shit happens.

as far as the busted hard drive not working for a week.. they didn't "never deliver" the product you ordered, you just haven't been able to USE a usable product for some time. you still have a server with them, working or not. there's a server reserved in your name which means you have an active product with them; go one step further and their agreement states that they're not responsible for these kinds of issues.

between those two, i may not be a lawyer, but i'd say you have nothing to bitch to any organizations about. you have to resolve it with them. tell them you want a completely brand new server and they can deal with the broken shit on their own.

but hey, what do i know.

My 2 cents on RackShack

My rackshack server just did 23k hits this hour, and it's still fast as hell... So Yes, Choker got Fucked.... That Sucks
but if you know how to work and configure your own server, and throw that damn Ensim out the window... RackShack kicks some Ass.....

Personaly I love Rack Shack...

But i will be honest, my Paysites, are hosted on Mach10hosting
Why, if something bad happens i call them at 3 am, and it gets fiixed...ASAP But then i pay more for my Paysite hosting that i do for my rackshack hosting.

so in the end you get what you pay for

Sorry to see you have problems with Rachshack Choker. I have had a server with them for a few weeks now and I am happy as hell with them.( Of course my server worked perfectly from day one). I like to admin my own server and all I need anyone to do is add my domains to their nameserver, my last host couldn't even do that. Rackshack has a web based system for adding your domains to their nameservers so I'm a happy camper. I think my next server with them is gonna be a nameserver so I don't have to depend on anybody. :)

OM FUCKING GOD, some of you guys just don't freaking get it. IT DOES NOT MATTER WHAT THEIR DAMN AGREEMENT SAYS.

If you sell a product to someone that is defective and does not work, and REFUSE to refund the money for that product, then you have just committed FRAUD. A federal offense. This server never worked.

If I bought a radio from a store, only to find that it did not work, and the store refused to refund my money, then that store told me no refunds, then they just defrauded me as they misrepresented their product. Would it be ok if Walmart sold TV's without picture tubes in them?? Think that might be illegal??? Of course it is. This is the SAME thing. They rented me a server that did not work, and refused to refund my money. They were given 7 days to fix it, yet they refused. If your cable company charged you for a month of cable tv, yet you never had the service, don't you think they are breaking the law by charging you for a service you never recieved??????? Do you really think Rack shacks contract will stand up to consumer protection laws?? Just because others have let Rack Shack fuck them, does not mean I will. Fuck that shit.

their "product" is a service, not a server. you're leasing a server from them more or less, they cover costs for all repairs, upgrades, etc. technically you're still subscribing to the service, even if your machine is down.

their service cost is a reservation for one of their machines + depreciation costs + administrative overhead + support overhead. to them, you're still using all of these, since they still have a box sitting in their datacenter with your name on it.

the HD's busted, yeah that sucks, they might be having issues finding a replacement and/or clean out of replacement servers to swap it out with. who knows.

i know someone off irc who i've known for years who is quite technically proficient and he recently got hired there (coincidence) so he will be stepping in i'm sure (along with me constantly bugging him to make things better) and help straighten kinks like this out.

when you say "refused" to give you a refund, remember, you "agreed" to the terms when you signed up.

and did they "refuse" to replace your HD, or have they just been lazy?

exactly! you wil have to excuse choker, he didnt go to school :(

First don't bash anyone's education, as that is not the issue here. Second a few of you do not understand what Choker is saying. Rackshack has breached their own contract when they never gave the product he initially ordered. It was a defective product simple as that. If they do not get on it and replace it then they should issue a refund, as that is just good business practice. No contract will stand up in court if a company never gives the product they ordered, no matter what that contract says. Many parts of contracts are illegal to begin with. If any of you have been educated and taken human resource management classes like I have you would know all the crazy stuff out there that people and companies do that is illegal. Many contracts simply will not stand up in a court of a law. Anyway if Rackshack wants to stop bad words flying around, they need to start acting like a professional company, and for you losers defending Rackshack, are you that fucking ignorant? If you ordered a product and never received it, you would be the same way too, dont deny it.

WRONG. When you order a server with them they charge you tax each month no matter where you are located. I could be located in Siberia, and they would still charge that sales tax. If it was simply a service they would not charge you a sales tax. I actually discussed this with them because I was wondering why they are taxing me. They said because you are leasing physical equipment in that state at their physical location. So it is more than a service, it is a server he ordered.

dude, go outside and take a walk or something, you got alot of built up anger, I hope you dont take it out on your wife or kids

Ha ha anger? I am just speaking the truth my friend.

read that again. sorry, but that just sounds ridiculous!

it's true that people will always have bad experiences, but companies should support those people a little better than how choker was treated.

gofuckyourself is right. the server is the product, along with the service. otherwise they could service a piece of shit for you and give you no refund because all you are paying for is the service.

...and it sounds like a piece of shit is exactly what choker got too.

picking on mike here... but how long do you have to wait before lazy turns into 'refuse'? if it comes down to these type of arguments in an industry that demands 99.99% uptime, then you need a new host. my host has been up 100.000% for over a year and it kicks ass.

try posting at http://www.webhostingtalk.com/

headsurfer actually reads and responds to posts there

post the thread here when he replies :1orglaugh

I dont know. I agree with JFPdude on this one. But just like anything else I hear... there is allways TWO sides of the story. I am not saying choker is a liar, I am just saying that maybe he was a bit too upset, and there was a miscommunication somewhere. I just can't see RackShack saying you have a bad drive, and litteraly not do ANYTHING about it.

If that's the case by all means... you have every right to be pissed and let the world know what you went through.

I recommend RackShack 100% to anyone who can admin a server.

If you paid for something a week ago and it's still not working I recommend that you: Escalate, escalate, escalate.

If the folks working at the first level can't help you, stop talking to them. Talk to their managers. If the managers can't get it resolved within 24 hours or so escalate to directors/vp's. Call as often as possible to checkup on them.

If they don't respond quickly enough, contact you're credit card company, put a hold on the charge, find a new host, get on with life.

I had a bad experience with Rack Shack with one of my clients.

brand new server kept hanging and crashing.

At first they tried to blame me for "doing something" to the server. That didn't fly at all. I DO know what I am doing and know a hardware problem when I see it. (This really pissed me off, too. I was probably already getting paid to work on computers on the day his crack whore mother's condom broke, resulting in that sorry ass support fuck.)

After "its your fault" didn't work, they tried "we tested the machine and there's nothing wrong with it" for a while. All they did was keep rebooting and closing tickets.

It took about 6 weeks of elapsed time, two weeks of down time, over a dozen phone calls, and a ton of emails (including their head surfer) to get them to admit there was a hardware problem.

by that time, my client had already put all his stuff on a different host. We had such a large number of trouble tickets documented in their system that he had no problem getting all his money refunded. He now calls them "Crack Shack"

Think about it. You are getting what you pay for.

Your success with RS is not just a matter of being able to admin your own server. It is also a matter of being lucky enough never to have a hardware failure when you are relying on the cheapest components that $99 a month can buy.

Every wonder how many of these deals they sell?

http://www.ensim.com/news/releases/pr022602.html

Talks about RS selling 1000 dedicated servers in 60 days.

I couldn't have said it better myself :) Thats exactly what Choker is going thru now, and what I have gone thru in the past with a client of mine with Rackshack(or Crack Shack, i kinda like that better).

all i have to say in my rare form is

failover service

2 isps, 2 backbones, manabed DNS, third party....

mirror servers


you are golden


any questions?

If you really knew what you were doing you could address the
real problem to the techs. And exactly pinpoint to what was the
problem. Every OS reports any kind of hardware failure and or
at least in bizar cases weird errors show up which can lead you
to the problem. :2 cents:

Concerning Chokers case:
Chargeback the money dude....it's totally irrelevant what's the
problem...hardware or service.....you have paid upfront for
something you never received.....you didn't pay for a non working
machine so the argument that you did receive but it's just not
working is bullshit......

You have paid for a working service.....not for anything less.
You have given them the opportunity to correct the mistake
they didn't......don't waste more time....chargeback!

DynaMite

:thumbsup

My experiences with rackshack have been good. The only problem i had was a DNS issue which was 'cause the guy that admins the server i use fucked with something :1orglaugh

3 Months so far, without downtime (Except for the DNS issue obviously). Not too friggin' bad if you ask me.

HOLY SHIT. Rackshack just decided to unplug my server out of the blue today. No explaination given, and I had to have an "online chat" with the president to get it plugged back in!

To add insult to injury, after months of downtime and problems, Mario, the customer service manager, is telling me that he's never heard of another single case of bad RAM in a server.

He's also telling me it will take until TUESDAY for him to confirm with the tech division that what they wrote in their ticket (that they had installed bad ram in the server) is true.

How crooked are these guys? All I know is that I'm charging back every penny I can still get if I'm not satisfied with the resolution on tuesday.

I think you miss my point. My point was that their techs were completely uninterested in having any sort of discussion like that. Each one (I talked to several) used a variety of evasive techniques and outright lies to avoid being the person caught with the responsibility of fixing the real problem.

This is really a case of Res Ipsa Loquitur. If I call a host and tell them my server is crashing and they think I did something to cause the crashes, they still have a responsibility to help fix the problem. It is not up to the customer to prove that they did not fuck up their server before receiving tech support, especially when all signs point to hardware failure rather than software issues.

DunaSpain, as you told choker, my client paid for a machine that didn't work. How many times do we have to hear "you caused the problem, there is no problem, or we'll look in to that" before we give up and demand a refund or charge back?

i love how quick people yell "crooked"

hehehe I knew you would bite.....I was playing with you :winkwink:

I know....nowadays people start "ISP's" without knowing anything
about it.....happens all the time.....no offense meant....I was just
kidding with you :thumbsup

DynaMite

I'm still puzzled why people take so much shit from companies
on the internet.....nowhere gets so much fucked around as on
the net. Go to a store buy some stuff and when it's not tiptop
you go back..... Online that doesn't seem to work....it's just
unbelievable any idiot can start a business selling total bullshit
and get away with it....

DynaMite :eek7