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-   -   Rackshack ripped me off- YOU are next (https://gfy.com/showthread.php?t=67483)

Script Dude 07-12-2002 04:41 PM

Quote:

Originally posted by DynaSpain
hehehe I knew you would bite.....I was playing with you :winkwink:
Got me. hook line & sinker.

I'm just grateful for another excuse to say bad things about crack shack.

Here is an E-mail my client sent me at the time:

Quote:

Top 10 Reasons for Leaving Rackshack

[cue drum roll]

10. Their web based monitoring tools do not work.
9. Closed Trouble Tickets
8. Ass poor support
7. They report our usage to be 20GB for last month, we couldn't have possibly pushed more than 1GB aggregate.
6. Our original install was done poorly, and incorrectly.
5. The server crashes constantly WITHOUT ANY LOAD on it!!!
4. The hardware issue we reported twice since the 11th still HASN'T BEEN FIXED!!!
3. We've been with them for over a month now, and still don't have a working server!!!
2. The poor judgment and manners of the tech who handled the 3/11/02 ticket. (Didn't even bother to contact us to inquire about it.)

And our number one reason for leaving Rackshack...

1. ASS!!!!

Ass Tech Support, Ass Service, Ass Satisfaction

Okay, so... not as good as Dave, but feh... Anyway, this is the list of issues. I've sent many other E-mail regarding these topics which are much more in-depth, on all of these issues. Please feel free to pull from any and all of them in building our case for a refund.

Juge 07-14-2002 10:53 AM

Quote:

Originally posted by Mikeee
That's a crock of shit.
No, it's not a crock of shit. It's what I heard.

Fugly 07-21-2002 05:18 PM

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---End shameless plug for our host---

foe 07-21-2002 05:28 PM

Quote:

Originally posted by Choker
OMG< Look guys, this is what happened.

1. I paid for a server.
2. It never worked.
3. Rackshack admitted in their own response to a trouble ticket that the hard drive was bad.
4. After a week, they still had not bothered to replace the hard drive.
5. I want my money back.

So how many weeks am I supposed to wait for them to fix this server??
I was sold a defective product. Rack shack knew it was defective, yet REFUSED to fix it, and still expected me to pay for it.

Bottomline is that I NEVER got what I paid for, PERIOD. That is FUCKING FRAUD. No matter what their policies about refunds are, this is FRAUD. Pure and simple.

just do a chargeback

foe 07-21-2002 05:33 PM

Quote:

Originally posted by Pipecrew



dude, go outside and take a walk or something, you got alot of built up anger, I hope you dont take it out on your wife or kids

He is speaking the truth though

hahmike 07-21-2002 05:37 PM

i'm not going to be the next person ripped off by rackshack.

because i'm not stupid enough to sign up there.

Jon2 07-22-2002 02:51 PM

I don't understand what happened with chokers problem with his hd but no offense but you should have done something...In the world today if one person doesn't tell you what you want to hear you go on to the next person...Don't waste your time...Hell go right to the CEO...His email address is on your original email you got..His actual direct email =)

Now these complaints about peoples servers just going down...Everyone knows Rackshack's default installs of linux sucks...You gotta redo alot of the shit to get it running smooth but you have admin experience should it really be a problem?

Anyways...About hardware problems...I have 6 servers with RS and they run smooth as hell...Had a hardware problem the other day...Ram was bad...So when they were investigating it...It crashed on them...So they replaced my entire server moved the hd to the new one and boom problem fixed...

Don't let people push you around...Keep going up...Or pay out of the ass for hosting =)

Jon

mike503 07-22-2002 06:56 PM

Quote:

Originally posted by DynaSpain


I'm still puzzled why people take so much shit from companies
on the internet.....nowhere gets so much fucked around as on
the net. Go to a store buy some stuff and when it's not tiptop
you go back..... Online that doesn't seem to work....it's just
unbelievable any idiot can start a business selling total bullshit
and get away with it....

DynaMite :eek7

yeah but you people make it sound like rackshack's only mission is to fuck people. they're going to have 10,000 servers there soon, and they've placed the single largest orders in history with cobalt raqs back when they used them.

everyone who says the service is "total bullshit" is either paranoid or not used to running a hosting company. more small dollar clients = a lot more people with varying levels of technical ability to support, always messing up their own servers, and since they're low-ball accounts, the support overhead cannot be top quality (since the servers and bandwidth are being sold so cheap as well.) you've just received a bad experience.

RS has dealt with all the issues i've presented them. sure, some resolutions have been bumpy to get to, but you don't hear me crying. i'm paying low dollar for the service so i'm expecting to get some dipshit technicians once in a while. that's why i do it myself, and i have no problems (unless it's external to my server.)

i used to host with a local provider that decided their 24-hour "we'll get you access to the building within 1-hour" SLA was no longer valid without letting anyone know, so i had to wait an extra week to drive 20 miles away to pick up the server i owned. that, and their managerish woman told me to "not fucking call her again" when i called to try to schedule some time. oh, and when i reported them to the BBB the company didn't even respond.

there's a lot worse shit out there than RS. the more clients a company has, the odds are better that more of them will have a bad experience, especially if the products are so cheap to begin with.

if people want to complain about how RS is fucking them, then get some balls and pay for more expensive hosting and stop being a whiny bitch. if you're going to pay for cheap shit than expect cheap results in return.

assneck 07-29-2002 01:46 PM

hey guys, i went down to texas and got a pic of rackshack's facility...

http://www.skimpythongs.com/images/trailer.jpg

assneck

gofuckyourself 07-29-2002 01:51 PM

Quote:

Originally posted by assneck
hey guys, i went down to texas and got a pic of rackshack's facility...

http://www.skimpythongs.com/images/trailer.jpg

assneck


Ha ha, everything makes sense now :1orglaugh

gothweb 07-29-2002 01:59 PM

Quote:

Originally posted by Fletch XXX
West Coast Beyotch!

\X/

:winkwink:

Yeh. Volkswagon Represent.

\X/

hyper 08-04-2002 02:35 PM

Quote:

Originally posted by assneck
hey guys, i went down to texas and got a pic of rackshack's facility...

http://www.skimpythongs.com/images/trailer.jpg

assneck

bumpin for shoplifter coz he wants to move in the trailer :1orglaugh

Theo 08-04-2002 02:50 PM

pure evil hyper!

Bobo 08-04-2002 02:55 PM

That's prime real estate.


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