Exactly, with any control panel you do 3 clicks maximum to get to the page, type the username and password you want, and hit create, done.

Not to mention Techie Media kind of came off as a jackass with the whole "You're just demoing our services and haven't paid yet, fuck you" attitude.

Actually yes, it does seem a bit long (for the kind of support that is advertised. every BRO here claims to have had tickets done in 5 mins).

I have a box at ISprime and RealityCheck and stuff like that usually takes about 10 mins.

But whatever, shit happens. Jim is saying the box was new, bla bla.

The thing that put me over the edge was 3.5 hours response time to my followup question. And then Jim calling me a liar and basically make it sound like everything was my own fault.

Jim pointed out here that he made me a favor by giving a first month free of charge.

I appreciated that, but it's totally not necessary.

I would rather have the much needed good support / good attitude than something free. I won't go broke by paying that extra month. But exceptional support is what I'm looking for if I'm paying good money for it.

Ah well, at least you find out how they are before giving them any money...

So he opened a ticket in the support system when he wasn't in the support system?

I don't do biz with Techiemedia but I have been around here forever and read Nothing but great things about them, infact this is the 1st time i can remember anything negative ever being said about them, To be honest I read many of your threads and you are nothing but a shit starter and a useless troll.:2 cents:

Nice contradiction, be careful when using the word "Always".

Why would you care if it's normal if you already decided to leave? Are you writing a book?

This is very misleading. Here's a free tip, when trying to create drama and throw someone under the bus, it helps if what you're saying is the unadulterated truth.
When you over exaggerate your claims, it makes it look like you have an axe to grind and people won't take your criticism of the company seriously.

You make it seem like your ticket was sitting in the queue unanswered for 5 hours...nobody had looked at it....that's a lie.

You're the one who chose MEDIUM IMPORTANCE, for the ticket. That means the techs on duty will clear out every high importance and critical importance ticket before they get to yours. You are the one who chose to put yourself towards the bottom of the queue, and then bitch because it wasn't done in 5 minutes.

If you didn't come here to bash them, why did you come here? Since you had already decided to leave when you started this thread.

Perhaps now you're willing to admit that this thread was an attempt to start drama and smear a host's name, and not you trying to find out average ticket response times or get your issue resolved?

Well actually Jim calling you a liar happened after you had decided to leave, according to you, so it couldn't have played any part in your decision to leave like you're saying here.

So you were either lying in the first post I quoted, or lying in this one, which is it?

BRO, I do fuck around and troll a lot, but when it's business, I'm dead serious.

:2 cents:

so because another host does it they should too? My last girl friend took it in the ass anytime and loved it so should I be mad t hat my current girl friend only likes it when she is in the mood to get ass fucked? Well probably not the best example haha.

Yeah that isn't the best example.....because Jim is ALWAYS up for it and gives a great reach-around too. :winkwink:

I care because every BRO here had said that their support was exceptional. It wasn't in my case, that's why I asked if those ticket response times were normal.



I didn't want to create drama. It became drama when every BRO including the owner dogpiled on me. It's not my problem that you read thing and perceive them some different way. I never said that the ticked sit there for 5 hours without response. I said the ticked was opened for 5 hours and still not resolved. If you loog up the logs, their response to my folowup question took 3.5 hours.


Well, what the fuck? Am I supposed to put in a "CRITICAL IMPORTANCE" for a fucking email setup? I ahd done something like that on another host, and they bitched me out because CRITICAL was reserved for "Server Down". So from then on I've been using appropriate importance subjects.


Now go submit your thumb galleries, stupid troll.

:321GFY

Well, I have the right to at least ask if they can set it up the way I'm used to, no?

http://darksidedata.com/rolleyes.gif

Davey Jones this is pointless to be continuing this. Your original ticket was completed in 40 mins which actually is longer than the typical because of a paperwork error in house here but still was completed in under 40 mins. Then YOU wanted it done in a different manner which is typically not done on linux or unix using the @ symbol in a username. We then gave you some other options in the ticket, as well as sent you icq messages, and you choose not to work with us to resolve the issue but rather to start this thread.

Yes I pointed out that we did give you a free month and waived any contracts and or upfront deposits or security or even any CC on file, so basically we gave you our 100% trust as that is the was we are here. We NEVER want anyone to EVER be unhappy in our Techie family.

Now it is certainly your choice to decide not to continue with us thus you sent that email and we both decided to call it quits, so at this point (as I said in my email) best of luck to you and good bye.


To all of you that came in here to post on our behalf I truly thank you and it is appriciated, however more importantaly we all know the truth, and if anyone ever has any issues with Techiemedia that is not resolved to their satisfaction by any of my staff you know how to get me or Wayne and you know for damm sure we will make it right, (glad that never has to happen..LOL).

Peace out to All.:pimp

I don't know what is typical and what isn't. The fact is, I have another box that is running Linux right now, and it has my pop3 usernames set up with @ in them.


You gave me these other options 3.5 hours after I asked if it was possible to set it up the other way. How do you justify 3.5 hour ticket response time? Or is this normal for Techie?


No, I started the thread while I waited for the ticket to get answered. (you can check timestamps on this thread / ticket)

Techiemedia is a host to stay away from I guess, if they want to close your account cause of this.

They were in our list to choose from for our new CDN

Will have to rethink our options now

To set the record straight we did not choose to close his account, he wrote an email and told us to close it and in the email he was actually very polite and ended the email with "sorry for the trouble" Not that this is any of your business anyway fris. To be quite honest you used to have a ton of small virtual accounts with us uinder your brother AJ's name. I even used to party with him at several Internext shows, and still he even burned us for a few hunderd bucks, so I am not goining to sweat it if you don't want to do biz with us as the feeling is mutual. Now if you want to man up and pay the debt then that would make things different?

techie, you guys are still looking pretty good. if the worst you can pull up on a host is a 4 hour support ticket, you are ahead of the game

i advise you leave the thread and dont post any more, it would belittle you :)

Phatservers, ISPrime, Natnet and mojohost all do it that way.
"Damn..."?

Jim I agree with this. You guys have one of the best reputations in the biz for like 12 years and never even a hint of anything negative, so let this go and forget about it. You're one of the best so keep on doing what you guys do, as you do it very very well.:thumbsup

AJ is a well known scammer, he's ripped off many, many people from GFY.

http://www.gofuckyourself.com/search...archid=2751267

If you didn't want to create drama you wouldn't have titled the thread the way you did.

"simple request 4 hours waiting blah blah"

So to a person who didn't read the thread and only saw the title, they would think Techie's support sucked. You intentionally did that to try and hurt their rep.

You also admitted here that you didn't start the thread until after you decided you weren't going to host with them any longer. So you didn't start this thread to get information, you started this thread to get a pound of flesh and some attention for yourself.

Eat a dick drama queen. :321GFY

I guess it's standard in all the industry hosts, but I've used hundreds of hosts in my years on the web and have yet to use one that requires a ticket for every possible thing, including a simple task as adding an email to my server.

Ive never hosted with you guys. Ever.

I know my brother did, and I never ran stuff on my brothers accounts ever.

I always hosted my own stuff, and Im not a virtual hosting type of person, I have always gotten dedicated or colo'd boxes.

So at least get your information straight.

ehhh, adult hosts trying to mystify their overpriced crap by turning off panel support for shit like pop accounts is getting really old.. just fucking cut it out already nobody likes dicking around with your tickets..

Is there any reason why a dedicated server wouldn't come with some sort of control panel? Security reasons or something? I would go nuts if I had to email someone every time I wanted to add a domain or email, etc.

Dammnnnnn. I have to say that I would never host with you guys after seeing your attitude in this thread. DJ is not the most popular guy around here so likely everyone will bash him and cheer you but I would guess I am not the only one who sees it this way.

yes they want to get personal with their customers, so everytime you need a new domain added or something else that is usually 100% self-service you have to talk to their perky little reps and be awed by their quick response.

No it is not. Some hosts do this with managed servers presumably so they don't have to spend time cleaning up errors. Personally, I would go nuts if we had to do all that stuff for our customers.

There are things control panels come with that are usually on by default that can cause security problems. You could turn them off though but that would take some time. I would bet most control panels have plenty of security issues every now and then. Although some like cPanel can update automagically.

I've been using cPanel for years, pretty good control panel. Recently I moved most of my stuff to natnet(no control panel). Logging in to their site and saying "add this email please" is usually just as easy as doing it myself in cpanel. So far they respond plenty fast enough(1m-2m), but the day they don't is the day I'll be one sad panda wishing I had a control panel... Hopefully that day never comes.

Quote:
Originally Posted by Killswitch
Have to create a ticket to make email accounts? Damn...

To clarify on our behalf at least...

No, you don't have to create a ticket to add an email account, but if you CHOOSE to do this then the option is there for you on managed plans. Most of us that offer managed support prefer to run support through a ticket based or live support system where a history of what has been done can be archived in a database. Over the long run, if done right, it is the most efficient way to run support across daily shifts in my opinion. ICQ or the phone may be quicker in an emergency, no argument, but in the long run it is not as efficient as a ticket system to track an accounts history. Not to mention, ICQ and the other popular IM services are far from reliable. Additionally, if you are a host, you learn very quickly that people have very different views on what actually constitutes an emergency. Why are there so many hosts? Because everyone has different needs, which means you can choose the host that works best for you. Most of us include some sort of control panel as well as give access to login into your account and do this stuff yourself if you so choose. If someone is choosing to go with a host that offers managed support it is because they want someone to do this for them.

If the client wants to email his host to have him set up his email accounts on a managed plan then what is wrong with that?

If the host has their way of doing things and has many happy clients then why should they suck just because it's not the way you like it?

Everyone should research what services are offered by a company to see if they fit their needs before choosing any hosting company or buying any product.

Most of us offer plans that are Colo or self-managed for those of you that want to do this stuff yourself. Everyone has different skill levels. Pick the host that works best for you. None of us can please everyone 100% of the time, we can only try.

Cheers to all. :drinkup

Wow! 3 pages for a ticket huh.

I have been with Techiemedia just for short time, but based on their reputation I gave them my core server. The fact is that my support tickets are always responded withing few minutes and they are more that friendly to me. Techiemedia and mojohost are the best hostings I had during last 7 years.

I also have to agree with you 100%. I think this guys issue got blown way out of proportion and could have beeen eaisly handled in private and I guarantee Techie would have made this right. In any case I also have been with Many hosts in the past years and nobody even comes close to the awesome support I get from Techiemedia. Not just tech support but all support, like for billing, and plain old customer support for any questions i might have, these guys simply are by far one of the best hosts available.:2 cents::2 cents:

I'm not a hosting company, but think this is where a hired tech support personnel comes in.

:2 cents:

Fris,

Let me know if I can help you with the CDN decision

he posted that after dj sent him an email canceling service