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-   -   Techimedia: simple ticket request 4 hours so far (https://gfy.com/showthread.php?t=892763)

commonsense 03-11-2009 09:28 AM

Quote:

Originally Posted by Killswitch (Post 15610885)
I guess it's standard in all the industry hosts, but I've used hundreds of hosts in my years on the web and have yet to use one that requires a ticket for every possible thing, including a simple task as adding an email to my server.

100s of hosts?

CDSmith 03-11-2009 09:47 AM

Quote:

Originally Posted by cykoe6 (Post 15611046)
Dammnnnnn. I have to say that I would never host with you guys after seeing your attitude in this thread. DJ is not the most popular guy around here so likely everyone will bash him and cheer you but I would guess I am not the only one who sees it this way.

Or is it possible that you just didn't read the thread completely? If you had you'd know that Jim has been for the most part courteous and professional (as usual).

Sorry to burst your bubble but Techie has always been quite responsive to any tickets I've submitted. I would recommend them to anyone.

baddog 03-11-2009 09:51 AM

Quote:

Originally Posted by Davey Jones (Post 15611975)
I'm not a hosting company, but think this is where a hired tech support personnel comes in.

:2 cents:

We have hired tech support, but our customers also typically have dozens to 1,000's of sites. Fact is, our managed services do not include adding email accounts.

We will gladly show you how to do it, and have an extensive knowledge base with Flash tutorials to assist them.


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