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Well, I can see what GG is saying - tours saying xxx thousand images, xxxhours of video etc etc, join now. So someone joins, decides to rip the collection for offline viewing later and cancels within 1 month.
He got what was advertised and paid 1 month for it. However, he would get blocked by all these measures, which is false advertising, since it wasn't stated he wasn't allowed to download all this content however/whenever he wished. Personally, I don't have a problem with a member ripping the entire 22TB collection if they can as fast as they can, since they paid the membership for it. What I do have a pb with is the vast majority doing it to spread the content elsewhere, not just for their own viewing pleasure. |
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The other pet hate I have is members emailing me asking how to cancel. Why would anyone commit to "signing on" without "reading" the join page to know how to "sign off". beats me. Anyhow, we reduced our DL limits to 5gb a day, again, all slapped up in bold on our T&C's and so far no complaints. Even had a couple of emails from members apologising for exceeding.... The point is at the first stage of a complaint, unblock but reitierate the limit. That way the customer is happy you unblocked them but is clear what the limits are. With todays broadband speeds, you can pull massive amounts of data in no time. DL limits make complete sense to me.. |
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so all we are talking about is changing a line from download now to download 5 gigs per day max oh as to the no complaints do you really believe people will complain vocally they will simply quit . |
some of our sites have over 2000 movies, the tour only shows the latest 20 movies or so which any surfer would still be able to download that same day. No where in any of our tours do we say download everything in the whole site today. That would be insane.
As for download limits being one "major term and condition", I dont it's that big a deal. We maybe find one account blocked a day. I would have thought more important terms and conditions would be those that relate to content distribution, password security, customer information confidentiality, site uptime and so on. Do you honestly have all those majorly important T's & C's plastered all over your tour/s? For some people. DL limits are a big deal. To me they are not. My customer base is steady and we have enough customers to know that overall. DL limits are not a big deal in the long run. To the punter that signs up for $19.95, cancels the rebill the same day and then expects to pull the whole site in a month, they probably could still do so....but at 5 gb a day |
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Most of the paysites have no limits, don't they.
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of course not because that would be a violation of the copyright act and that the default position is that i don't have such a right likewise the copyright act explictly says that your exclusive rights are subject to fair use (backup included) so the default position IS having the right download everything (otherwise backup would be irrelevent) you can't have it both ways. hiding the fact that you are restricting their EXPECTED fair use rights, is slimy and underhanded, just because your customers don't realize that, or let you get away with it doesn't make it right. |
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30000 gb is nothing I think your host is taking you for a ride I can suggest a host for you but if you spoke to shap he probably already did |
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- stop discussing with gideon, it's useless - check your BW prices with your host, everything over $10 per mbit is too much and i guess you could get something like $5 to $8 - at some hosts even less |
why the old bump?
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Few consumers have that kind of drive space I think (or the connection to download that much). |
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if you tell me upfront on your tour and i believe your content is worth enough to put up with those limits so be it it the scummy slimebally action of HIDING those download limits in your TOS that i object too |
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He doesn't realize that's 100,000 DVDs TO CHOOSE FROM. He thinks they're going to mail him all 100,000 at once, it seems. |
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they don't pretend you can get them all at the same time and then hide a 1 at a time limit in their TOS. http://www.netflix.com/ right on the front page DVD by mail (1 out-at-a-time) http://cdn-0.nflximg.com/us/layout/s.../v2/v2_hiw.jpg i can't believe how far you will go to justify the scummy practise of baiting and switching your members with a Hidden condition. |
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