No matter what happens - Michael O deserves to be crowned the king of customer service yet again. Have dealt with him on a couple of occassions and he is always 100% professional and on the ball.

Kudos to you Michael - you're handling this thread like a pro!

Yeah, and no disrespect intended (this is always when you know the disrespectful part is coming), but that's kind of their own fault, no?

For example, PayPal is a much larger company than ePass, but do you think I would ever leave $200,000 sitting in there? Fuck no!

When adding a new card you will have to verify it by sending in documents, ID, front and back of card (can block middle 8 digits) and recent statement or utility bill for the card.

You can add the card to the account if there are any issues please email me.

LOL, I guess he still at the ATM still trying to withdraw

Good Q for Michael.

They should be able to load to their Wallets, pay as usual, affils will accept thru the Wallet. Basicly just the card is kaput.

Might as well void out the Virtual Visa setting in Wallet settings. I know I will be damned sure it is set to Wallet.

How bout the guy who didnt log on to Epass or see this thread. I had mine set to Virtual Visa till I seen this thread. I mean there are dollars funneling into the great abyss as we speak for guys set to Virtual Visa.

I believe there has been no email on this from Epassporte. I may be wrong. I never got any tho.

ICQ

Please use email but I am not getting off line messages on ICQ so if you have message med with no answer please message me again.

I'm doing this as i speak. Can we email you the documents to get it processed faster?

Can I be your intern? :)

I wonder what will happen tomorrow when we call them and request to wire the funds we just sent them back to us.

PLEASE EMAIL ME
I will get back to you as quickly as possible.
12 new ICQ messages in less than a minute I can not keep up.

Wow :helpme

I've been offline for a bit the past few days in meeting and thankful I decided while at the ATM the other day to take out as much as I can from epass...

Hope it gets resolved soon

Loki, EVERY big company in adult used all of those services, its ridiculous to think its our fault.

But thank you for saying that you will apologize, we'll see if it happens once its done.

@st0ned, why should it not be?

Obviously we like 95% of the industry uses ePassporte. I right now have no idea how many of our funds are on the virtual visa, but I think its not a lot, at least I hope its not... I am not even sure if we use the virtual visa, but I honestly doubt we do...

This really sucks, and it shows the power that VISA has over our lives.

It's going to get a whole lot more REAL for folks in the coming years when the finance industry finally has everyone switched over to this little guy (never mind VV), and then they decide to turn it OFF on you. They'll be able to separate you from your money at the flick of a switch.

http://18pink.com/gfy/RFIDCHIP.jpg

</end conspiracy>

Ummm, apparently they already have that power. Haven't you been reading the 10 page thread? :)

All I can say is Michael O doing a good job. I wish every adult program hire people like him.

give me my money back :(

Shoot me.

It will be a LOT more fun when ALL your cards, VISA, AMEX, MC, DEBIT, BANK ACCOUNTS.. et al will be combined into a SINGLE chip. ;-)

It will be SOOOOO "CONVENIENT" and "COOL".. ..right up until your chip gets switched OFF.

Sorry no

Nathan, that's a pretty broad (and bold) statement to make, you can't possibly know what every big company uses when it comes to banks, I do know for a solid fact that in these current times, when a big company finds a new bank to handle them they keep their mouth shut about it, because of what some companies have done over the years.

I know plenty of big companies for example who did NOT use WMC, and that WMC had their assets frozen because of....... online gambling and one of their clients they were processing for, and that client was.....

The same things were said during the bank shutdowns, when banks had their accounts frozen and processing ability pulled due to..... Online Gambling and behind the scenes when some companies were given heads up days before shit went down one name was mentioned over and over, and that name was......

I'm not one to pass on rumors it's not my style but when you hear the same one over and over again while everything around you starts to collapse in my mind it becomes LESS of a rumor and more of a gospel.

months back there was a (failed) boycott here when your traffic leg skinned GFY, tons and tons of people got themselves banned because they did not agree with GFY taking money from a company that was single handedly ruining our biz, (I say failed cause most came back, and the skin stayed as most knew it would)

I don't do drama, no time for it, but this has effected me and my family personally, and this also directly effects my ability to pay my bills and take care of my family so I spoke up, and I pointed out the things I see (in this case a pattern, that everywhere your company is goes down for the same reasons) and like I said before If I'm wrong I'll admit it, without prob.

However, and this is not me being a dick or a weasel, but the ONLY way to know this was NOT caused by you is for Epass to SAY it wasn't due to your account/s and your biz practices, if they don't say it then there is no way for me or anyone else to know it really wasn't caused by you.

But if in fact it was a HUGE glitch by Visa, or some odd Hack thing that compromised all the cards and Epass says it was _________________________ and Nothing else then you got me 'dead to rights' and I will as I always am, be a man of my word.

-Loki-

Is it possible to do a wire from wallet to a non-US bank account?

Michael, can you do us a favor and when you find out any updates maybe start up a new thread about it? Many people are interested in what will come of this, and it will save everyone having to look through the 50 page thread this will be by the end of the day hoping for something new.

Loki, no need to explain. Really feel for anyone who had decent money frozen here. (and "decent" is a relative term)

Me and Bossku just happened to withdraw some on Wed prob hours before. We were lucky. There should be no luck in finances.

Really hope this can be turned around quickly.

i got my card today via mail =( my money is locked. fuck

I lost $40k when Ibill went down. I learned my lesson and now I only accept cocaine as payment. Banks & 3rd party processors are for chumps.

Good idea, or just create a thread updateable by Michael.
Thanks Michael for the support.

PLEASE EMAIL ME

I have 50+ ICQs waiting.

Email me at [email protected] and you will get an answer within 24 hours

My bank/debit card statement doesn't have my visa card number on it anywhere which is required for ID. How do i get around this then? Dont really want to wait 7-10 working day and then get it denied..

Michael, you said you were confident that things will turn out on the ok side of things.

Do you have any timeframe in your mind which it should take to resolve this?

Hello Michael, please tell me what can happen with money that are currently on visa cards? Is there way to get them later or there is a chance that all these money will be blocked forever?

I have a very, very bad feeling about this

And what about wire transfers? Do you wire to Thai or UK bank accounts?

No problems here. I keep all my funds in my virtual wallet and transfer to a checking account.

Seems I recall a message from Epassporte back in Feb of 2009 that stated

"ePassporte also highly recommends that you keep the majority of your funds on your ePassporte Wallet instead of your Visa Virtual Account. The ePassporte Wallet enables you to keep funds separate from your Visa Virtual Account and Visa Electron Card until you transfer the funds from the ePassporte Wallet to the Visa Virtual Account for use. By keeping your funds on the ePassporte Wallet, you ensure that your funds are protected in the event your Visa Virtual Account or Visa Electron Card is ever lost, stolen, or compromised through a stolen database, a merchant, or an ATM.

To initiate the transfer to your ePassporte Wallet, go to "My Account," select the "Transfer Money" option from the navigation bar, and click the "Wallet To/From Visa Virtual" button."


Btw Michael... you're doing a bang-up job putting out fires. Never seen someone so "on" an issue.

From what I can see the money should have automatically been sent to the wallet to protect us.

10 pages already.

Hi, mr multi million dollar client, Visa here. We're canceling your accounts. Kthx bye! *click*

well I just checked epass and all my money are in virtual visa account. fuck

At least somebody gets it.

Writing was on the wall when the CAL Bank/Paygea cluster fuck started unraveling, since the same guys (not only Brazzers) processing there were also using St kitts for their more aggressive stuff. I send an email to Michael 4 months ago asking how much of a risk it was to epass, he knew little about it, I believe he genuine knew little about it, so I started taking money out, but of course got lazy, didn't follow my own advice and left plenty in there... :disgust

this is terrible news...i hope everyones money is secure

Okay, that made me chuckle as bad as it is, and I really did need a good laugh right now.

-Loki-