bluestar

can you belive this??? all of the sudden they are taking another 10% of my income with the new reserve and doubling the promised 4.9 rate

how can they just do this like that?

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Zyber

We got mallicked.

BIGTYMER

They went from hero to zero in my book.

Late payment and a jump from 4.9% to 13.9% all in the same week is a bad sign.

pornguy

Its called greed. Typical of any business that takes off.

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SwirlsGirl

very typical, if only the adult community was proactive and had some activist back bone we could stop much of this nonsense almost instantly.

Imagine 1000 webmasters just pull zombaio links for 3 days as a measure that compels zombaio to reconsider their recent actions.

No need to get saucy, just respond to a business move, with a business move, and play some chess.

On second thought that requires some thought, we as a community have a deficit in critical thought

signupdamnit

Did they merely double the rate for smaller customers?

MetaMan

You idiots have no idea how visa, master card and merchant accounts work. It is hilarious.

They do it because:
Processing adult is an insane risk
Affiliates are an insane risk
Processing adult sites WITH affiliates is an even bigger risk

You earn money by processing credit cards and 99% of you have taken 0 time to figure out how it works. This is why I know I have a great chance to always be successful. You have to understand the money game before you ask questions. And if you dont. Well too bad for you take a nice ass fucking each time and keep pointing fingers at everyone but yourself.

Zyber

Any ideas for competitive alternatives to Zombaio?

Their latest desperate move could indicate that they are about to leave business soon.

BIGTYMER

Just to be safe I'm pulling links until the late payment arrives.

Sharky

I was reading about this. I knew the rates were too-good-to-be-true low longterm.

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icymelon

isn't the reserve smaller for visa transactions and most sales are via visa? I can't understand their email, its just not clear so that is why I ask.

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Barefootsies

Well said.

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seeandsee

its not good to get lots of wms and the fee goes like that... only if its necessary...

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Davy

They lost their advantage over CCBill if they bumped the percentage to 13.9%.

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Jim_Gunn

I read the T&C change message and email but it only mentions that users who accept MC will now have a 5% reserve for 180 days. It does not mention raising the actual processing rates! I am paying only 4.9% now. Is my rate going up? Are they only going to take 4.9% as a processing fee or more now? The extra 5% is held back for 180 days but paid out to me after that time, right?

CIVMatt

Yay bait and switch!

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Zyber

Try to divide the Processing costs with the Gross sales amount from your current stats. See if it matches the 4.9% or not.

From my stats it looks like these new higher fee rates have been in effect since Monday.

Jim_Gunn

I don't have enough data to answer this on my own, but are you saying that they have a higher fee rate PLUS a 5% holdback? Or are you saying that the 5% holdback added to the 4.9% discount processing rate effectively (at least in the short term of six months) doubles the processing rate to approx 9%? It's one or the other. Zombaio only claimed they were adding a holdback. not actually raising the processing rates too.

dantes

they are raising your rate plus adding a %5 holdback

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Jim_Gunn

That's not what Zombaio's T&C update states. Do you read this differently or do you have other info I am missing?

--

Dear Client,
Due to pressure from MasterCard we are enforced a rolling reserve program on our merchant accounts with 5% for 180 days. This is by a PM, dated 2010-12-17. The reason for this is that the size of the account is massive due to the forecast we have shown. The development for Zombaio went a lot better than planned.

Zombaio has the last 3 years been able to offer the adult market reserve free accounts, but that time is unfortunately over now. What we however are discussing is a reserve roof limit, which makes the 5% go down over time to in our hope 0.5% ? 1%.

The reserve we are implementing is 5% for 180 days effective 2011-01-01 for all clients accepting MasterCards. For clients *only* accepting Visa, there will still be 0% reserve. For clients with a current 10% reserve, this reserve will remain.

If you rather want a fixed reserve, instead of the rolling, please submit a ticket in the ZOA.

We are looking forward to year 2011, with 24/7 support, new payroll programs, EFT payouts, ACH payouts end EU direct debits. This will help you earn more money on incoming transactions, and save a lot more on outgoing payouts or payroll.


My very best regards,

T. Anderson
VP Zombaio Payment Services

Zyber

Jim, take a look here.
https://www.zombaio.com/rates.asp

There has been no announcement about the changed rates, it simply happened.

NaughtyVisions

"Internet Explorer cannot display the webpage"

Edit:

Hmmm...

http://www.downforeveryoneorjustme.com/zombaio.com

"It's not just you! http://zombaio.com looks down from here."

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PornAddict

Yeah... it's down for me, too.

Those damn holidays!

This is turning into "The Perfect Storm" - internet edition.

baddog

It works here

Zombaio_Tomas

The rate is 4.9% - 8.9%
Most adult webmasters will have 7.9% (see the tier) (that is a +3% increase)

The 5% rolling reserve is just a reserve that will be paid back to you, just like the other processors have.

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The Porn Nerd

1. Not making it CLEAR is bullshit. Finding a link here,a T&C Update there does NOT - repeat NOT - sound professional, promising or reassuring.

2. HOW MANY YEARS did Scott Zambaio have the 4.9 rate? Wasn't it for years now, like 5 or more? Why the change NOW, hmmm?

3. No Visa setup fee - when are you gonna start charging for THAT?

4. Doing something - ANYthing - that affects a Webmaster's money AND YOU DO NOT TELL THAT WEBMASTER IN A TIMELY AND CLEAR-EYED FASHION equals BUSINESS ABOUT TO FOLD.

5. Anyone in this thread saying "You don't understand how Visa, MC or merch accounts work" is a fucking IDIOT. Yes, we understand, and HOW, exactly, does that in any way conflict with the above? It doesn't; in other words, if this is how "Visa, MC & merch accounts work" then why did Scott Zambaio operate like it did - WITHOUT these changes - for so long? Idiots. Can't see a biz about to crumble when it's right in front of you, eh?

Hey Zambaio: buh-bye Chachi.

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96ukssob

thats to get people in. 5% in adult, thats unheard of and it should be expected 10% if not more

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marktruman

I got a letter explaining the rate changes about 2 weeks ago

Zombaio_Tomas

A mail was sent out in December to all clients, if you have not got it, you probably have an old or invalid postal address in our system.

Things changes, the community demanded things from us as the other 15%+ processors had, which lead to the increase of a few percent(!)

If you think 10-15% is better than 5-10%. If you think that one batch of late payments for daily payments (over 600.000 payments) is worth switching, then there is nothing more I can tell you, more than I wish you good luck and hope to see you in the future

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marktruman

I have complete confidence zombaio will be here for a long time, this is the first time payments have been late, the fee's are lower than most processor's, and if you process a lot it's hardly noticeable anyway

Jim_Gunn

Raising the rates like that without telling existing customers is unprofessional. I did receive an email and private message in my Zombaio merchant back end interface about the 5% rolling reserve and an explanation why specifically about the Mastercard situation. At least we will get that back after 180 days.

But almost doubling my processing rate with no notice or even disclosure is unacceptable. I was paying 4.9% and now I have to pay 8.9% on a site doing under a grand per week in business? That changes the game for smaller webmaster, with one or especially multiple pay sites or VOD sites with recurring billing or a purchase of credits model.

MetaMan

You run a high risk business. Wtf do you not get? Why do you think billers close shop? Explain to me why if you understand.

The Porn Nerd

Now now Mataman, let's remain ON POINT HERE:

Scott Zambaio was operating just fine - apparently - for many years with that 4.9% processing fee. Then - WHAMMO! - overnight (more or less) they bump it up. Why?

IF it were a Visa, MC or Merch Account issue then wouldn't those "issues" have arisen months or years ago? HOW was Scott Zambaio able to operate at 4.9% for SO LONG? then - WHAMMO! - things change seemingly overnight.

Dude, cc's and merch accounts and Visa et al do NOT work that way. And, if they DID, then this would be an even shakier biz than it already is. No Metaman, we're not discussing how merch accounts and Visa operate; we're discussing WHY Zambaio suddenly CHANGED seemingly overnight.

When companies do this they do so for only a handful of reasons:

Going out of business soon
Greed
Because they can.

I pick #1. You?

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Zombaio_Tomas

The reason we announced this during December was because of the new year. It's a praxis in many business areas to change larger T&C over a year.

My pick is "Because we want to deliver a good solid product for the adult business". 4.9% to 7.9% is that really too much when ALL OTHER competitors charges 15%?

I remember when we launched with 7.9% year 2007 all of you said "its too good to be true"... now its not?

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Zyber

Zombaio 12/23/2010I received the above e-mail on December 23.
As you can see it didn't mention the new rates nor any word about the payout problems.

Normally all Zombaio announcements are sent both as e-mail and created as a ticket in ZOA.

But there is no announcement in ZOA about changed rates.

Which e-mail did marktruman receive?
Any other people who got that e-mail? Can you post it here?

Tomas, you claim the increase is only a few percent.

Maybe I calculate it differently than you do.
Raising your base rate from 4.9 to 8.9 is an increase of 82%!!
You call that a few percent only?

On top of that the 5% reserve has been added.
Zombaio suddenly needed an 184% increase in their cashflow? Why?

Cashflow problems? Are our funds safe, or are they in motion?

Zombaio_Tomas

Yes at the time of that we did not know about the problem yet. Information about the new rates was sent to all clients via regular mail (postal).

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Zombaio_Tomas

They are safe, in motion.. to you!

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BJ

so get your own merchant accounts you pussies

Inter-Sex

Zombaio_Tomas

Why is that?
We have sent the payment, they are in the system, on it's way, to you!

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DigitalTheory

Just figured I would throw this out there, since no one did.

They have been saying for the past 6-9 or so months that sometime around the new year they will start charging the setup fee.

The Porn Nerd

Wow - okay boys, have at it. Glad I don't have shit to do with Scott Zambaio. The percentage bump would be understandable IF - IF - you went about it in a more professional, upfront way. REGULAR MAIL? Snort. Shah, very reassuring.

The point is HOW you went about your changes, then getting snotty when confronted about it, then referencing Mallick/ePassports, then miscalculating percentages, then being snotty again, then not addressing the points I mentioned (understandable, if you don't even GET the points), favorably comparing yourself to other processers, being snotty....oh never mind.

Maybe it's a language issue.

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lagcam

If you are not a Zombaio client, then shut the fuck up man. You don't know how good their service normally is, so all you are doing is stirring up unnecessary shit for the sake of it.

Zombaio may not always handle board interaction well, and yes that MAY be a language issue, but they do PROCESS well, and this present blip aside, payout on time. Even at the increased rate and with the new reserve they still put more money in your hand than processors like ccbill do (who also deduct a rolling reserve remember?)

At the end of the day, I want my processor to stay in business. To do this they need to make money. Instead of people crying over an increase up to 8.9% why are people not asking why ccbill is still at 13 to 14% + for most people?

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will76

you need to understand when it comes to 3rd party processing companies there is a very bad track record and tons of people who have lost collectively millions and millions of dollars. If just one thing happens it is enough to get nervous. You guys raised your rates and your reserve and are late making a payment all at the same time. Then on top of that I believe i read that the payment wont go out until the 14th now?

That is more than enough to scare the shit out of people and make them run as fast as they can.

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potter

I'd bet most of the people in this thread know exactly how it works. Still doesn't justify the raise in rates. Because zombaio knew exactly what was up, so either they are simply greedy or they never planned to keep up the low rates and only did so originally to trick people into using them.

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CHARGER

if you enter the admin area and check your payouts you will see that all the payouts til the 6th are on hold even the ones that arent due yet wich is weird why not fixing something tomorrow or monday is is affecting really bad your business and wait until the next friday 7th

and then since is friday it comes the weekend and well you do the math



happy new years

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marketsmart

.

i am pissing myself laughing...

.




people just dont understand high risk and if they werent so dumb they could get their own merchant account and do their own customer service and pray everyday that they didnt hit the cb ratios..

PEOPLE - IF YOU DONT FUCKING LIKE IT THEN GO DO BUSINESS WITH SOMEONE ELSE..

YOU ACT LIKE FUCKING CHILDREN THAT HAD THEIR LOLLIPOPS TAKEN AWAY AND MOMMY IS NOT RUNNING OVER TO DEFEND YOU...


i can't believe how many of you idiots are still in business...




.

The Porn Nerd

"Blip".

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Zyber

Buying a jet plane is not cheap.