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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
See signature :)
Industry Role:
Join Date: Apr 2007
Location: ICQ 363 097 773
Posts: 29,656
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when your support ticket is answered and solved do you say thanks? :)
For example when I submit hosting support tickets I am wondering should I say thanks after its resolved?
I mean its polite and all but reading that thanks takes support guys some time. So maybe by not saying thanks you save their time and its actually good thing to do. What do some of you who are answering support tickets think about it? Just a random thought ![]() |
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#2 |
Confirmed User
Industry Role:
Join Date: Nov 2010
Posts: 554
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yes. i open the ticket back up just to say thanks. i consider it the nice thing to do, plus i know it pisses the support people off which makes me happy.
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#4 |
Let's do some business!
Industry Role:
Join Date: Sep 2004
Location: Austin, TX
Posts: 31,297
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I used to, but now I say thanks in the initial ticket so I don't have to later. Being on the receiving end of tickets, yes, it can get annoying every now and then but it is nicer than nothing at all.
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Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available - 1st month free for GFY members - DM for details Wanted: CCBill pay sites for sale |
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#5 |
So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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We don't mind the thank yous. We even have a rating system so they can rate the response if they so desire.
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#6 |
Confirmed User
Industry Role:
Join Date: Apr 2006
Location: Visiting a city near you soon !
Posts: 6,853
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Always
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icq. 176240424 44.years as a pornographer !!!!!!!!!!! |
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#7 |
Confirmed User
Industry Role:
Join Date: Jun 2008
Posts: 1,589
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#8 |
Too lazy to set a custom title
Industry Role:
Join Date: Oct 2007
Location: *UK/USA/Canada* ICQ : 494318698 Email:[email protected]
Posts: 10,180
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__________________
Cams-Tube-Dating Domains Available At Trade Prices ! Domains For Sale
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#9 |
Junior Achiever
Industry Role:
Join Date: Nov 2004
Location: Walled Garden
Posts: 17,066
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I always do.
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#10 |
Unregistered Abuser
Industry Role:
Join Date: Oct 2007
Posts: 15,547
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always
good manners are a reflection of a persons respect for others no manners means u r a just a selfish cunt |
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#11 |
Outside looking in.
Industry Role:
Join Date: Feb 2005
Location: To Hell You Ride
Posts: 14,243
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I always do.
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#12 |
Coupon Guru
Industry Role:
Join Date: Mar 2009
Location: Minneapolis
Posts: 10,973
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yeah I open up the ticket again to say thank you.
__________________
Webmaster Coupons Coupons and discounts for hosting, domains, SSL Certs, and more! AmeriNOC Coupons | Certified Hosting Coupons | Hosting Coupons | Domain Name Coupons ![]() |
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#13 |
Too lazy to set a custom title
Industry Role:
Join Date: Jul 2001
Location: Currently Incognito
Posts: 13,827
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I say it when I open tickets... But if I've been working with someone steady on an issue or if I created the issue, then I toss in an extra thank you at the end.
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#14 |
Confirmed User
Industry Role:
Join Date: Feb 2001
Location: Northern Cali, USA
Posts: 3,441
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If they are waiting for a response back I do thank them. If they're not I will spare them the time as they have other tickets to get to.
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#15 |
Confirmed User
Industry Role:
Join Date: Mar 2007
Location: Phoenix, Arizona
Posts: 1,725
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We don't mind at all! In fact, it let's us know that the concern was resolved!
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#16 | |
See signature :)
Industry Role:
Join Date: Apr 2007
Location: ICQ 363 097 773
Posts: 29,656
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Quote:
![]() Yes I am considering of doing something along those lines. |
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#17 |
Confirmed User
Industry Role:
Join Date: Jun 2006
Posts: 1,103
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I usually do, I can't think of a time I didn't but my memory sucks
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#18 |
Registered User
Join Date: Oct 2009
Posts: 12
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I try to remember to say thank you whenever thanks is due.
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#19 |
Confirmed User
Industry Role:
Join Date: Dec 2010
Posts: 254
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Yes, I say thanks.
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#20 |
So fucking bland
Industry Role:
Join Date: Jul 2006
Location: England
Posts: 8,005
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yes, i say thank you. Its only polite to do so.
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Free traffic and backlinks from one of the fastest growing adult pinsites on the net - SAUCY PICTURES! ![]() Easily my best performing webcam sponsor - CLICK HERE!! |
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#21 |
Confirmed User
Industry Role:
Join Date: Oct 2007
Posts: 1,448
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Yes, customer support is a very thankless job, so opening up a ticket with the assumption someone is frustrated and/or wanting something from you, only to see, "Hey, thanks for your help! Much appreciated!" is a good thing.
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xMarkPro -- Ultimate Blog Network Management Streamline your marketing operations. Centralize management of domains, pages, Wordpress blogs, sponsors, link codes, media items, sales and traffic statistics, plus more! |
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#22 |
Confirmed User
Join Date: Mar 2006
Posts: 1,966
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yes, always.
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#23 |
So Fucking Lame
Industry Role:
Join Date: Jun 2009
Location: St. Petersburg, FL
Posts: 12,156
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It's weird.
With Naked Hosting, I always send a thank you rely. With Reflected, I thank them in advance. There is no rhyme or reason to this ... they both have kick ass support. |
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#24 |
Confirmed User
Industry Role:
Join Date: Nov 2010
Posts: 554
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i want to add that after i reopen the ticket to say thanks, and they respond with you're welcome and close it, i reopen it and say bye.
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#25 |
I need a beer
![]() Industry Role:
Join Date: Jun 2002
Location: ♠ Toiletville ♠
Posts: 133,930
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I try to be polite most of time
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#26 |
Confirmed User
Industry Role:
Join Date: Oct 2010
Posts: 144
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No, because I think you are just wasting their time adding to the thread. Problem solved, close it and move on.
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#27 |
Confirmed User
Join Date: Mar 2002
Location: asia
Posts: 5,590
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If I forget, I open up the closed ticket a few weeks later and say "thanks bros"
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#28 |
Confirmed User
Industry Role:
Join Date: Feb 2002
Location: I Roam Around
Posts: 2,236
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At Mojohost, if the ticket is something open-and-shut where the ticket is closed instantly, I don't reopen it just to say thanks. But a lot of times, the guys will address my problem and leave the ticket open long enough for me to react to the solution or indicate whether I have any follow-up needs. So I get a fair few opportunities to say thanks when I am closing tickets, and I try to take every one of those.
Of course, those guys are so awesome I always try to remember to say please-and-thank-you in my initial ticket requests anyway. |
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#29 |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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If they fix it without you holding their dick through the entire 'FUCKING FIX IT', then, yes, they deserve praise.
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#30 |
Confirmed User
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Join Date: Aug 2007
Posts: 6,697
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#31 |
So Fucking Banned
Industry Role:
Join Date: Jul 2003
Location: Montana
Posts: 46,238
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yes I do
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#32 |
Confirmed User
Join Date: Jul 2006
Location: Philadelphia
Posts: 1,282
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Im usually under the impression that they just want to close the ticket and move on to their next 300 open tickets. So no I keep it short as possible and no end thanks.
Unless it gives you an option to leave a comment as you close your own ticket then i do. |
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#33 |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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It's still appreciated.
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#34 |
Too lazy to set a custom title
Industry Role:
Join Date: Feb 2005
Posts: 17,252
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yeah, but I think they don't care
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#35 |
Too lazy to set a custom title
Industry Role:
Join Date: Feb 2005
Posts: 17,252
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#36 |
She is ugly, bad luck.
Industry Role:
Join Date: Jan 2010
Posts: 13,177
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Yes I do.
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↑ see post ↑ 13101 |
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#37 |
Confirmed User
Industry Role:
Join Date: Oct 2006
Location: Canada
Posts: 9,058
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i'm not sure how a thank you could be annoying ever.. I don't find it necessary but always appreciated.
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webmaster at pimproll dot com |
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#38 |
Now with more Jayne
Industry Role:
Join Date: Dec 2002
Location: Los Angeles
Posts: 40,077
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I do but then I work in support so just feels like the right thing to do.
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#39 |
Confirmed User
Industry Role:
Join Date: Dec 2002
Posts: 1,605
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I always say "thank you for your help" when I open the ticket.
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#40 |
Too lazy to wipe my ass
Industry Role:
Join Date: Aug 2002
Location: A Public Bathroom
Posts: 38,562
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I always say thankyou, if only to offer them closure that although they know they have completed the work required, they then know that it was completed to my satisfaction too...
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#41 |
Confirmed User
Industry Role:
Join Date: Mar 2003
Location: Miami, FL
Posts: 2,089
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__________________
GetSCORECash.com | In the Biz Since 1991
Big Tits | Granny & MILFs | Amateurs | Big Booty | Foot Fetish | BBW | Teens Hosted Embeds | MP4s | RSS Feeds | FHGs | Model Directory |
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#42 | ||
See signature :)
Industry Role:
Join Date: Apr 2007
Location: ICQ 363 097 773
Posts: 29,656
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Quote:
Quote:
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#43 |
I help you SUCCEED
Industry Role:
Join Date: Nov 2003
Location: The Pearl of the Orient Seas
Posts: 32,195
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Yes. Definitely.
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#44 |
58008 53773
Industry Role:
Join Date: Jul 2005
Location: Australia
Posts: 9,864
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#45 |
Porn Meister
Industry Role:
Join Date: Feb 2005
Posts: 16,443
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Imagine you have 20 tickets waiting, and 12 of them are thank you's. That's not annoying, it's the start of a great day.
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43-922-863 Shut up and play your guitar. ![]() |
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#46 |
making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,050
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I thank people constantly, but only if we are chatting or emailing... That would just be annoying with a ticket system.
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#47 |
I help you SUCCEED
Industry Role:
Join Date: Nov 2003
Location: The Pearl of the Orient Seas
Posts: 32,195
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Have an attitude of gratitude and you'd be surprised at all the blessings that come your way. Plus it makes life brighter and more cheerful.
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#48 |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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When did I click on the fucking Hallmark channel?
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#49 |
Confirmed User
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Join Date: Sep 2007
Posts: 631
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__________________
Things that make ya go hmmmm.... |
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