PAXUM - You are FUCKING UP - Page 2 - GoFuckYourself.com

BVF · 02-01-2011, 08:01 PM

Quote:

Originally Posted by SmokeyTheBear

doesn't matter although i have already ack'd that i may have had the wrong pin.

My problem is not having the card locked , the problem is USING MY FUCKING CARD NOW. i may have fucked up the pin , they fucked up half dozen chances to either explain the issue or fix the problem.

Oh well....Use a pin # that you can remember....In all my LIFE of having an ATM card, I have NEVER had an issue where it took me four times to remember a pin number that I set with my own brain....

It's YOUR FAULT.

VladS · 02-01-2011, 08:08 PM

Quote:

Originally Posted by BVF

So were they fucking up the pin number? or were YOU at the ATM not being able to remember the pin number that you set? if the second issue is the case then you fucked up.

Having to wait up to ten days to be able to access your money is simply not good business, no matter who's at fault.

SmokeyTheBear · 02-01-2011, 08:09 PM

Quote:

Originally Posted by BVF

It's YOUR FAULT.

yes its my fault they had 6 different support staff who don't know the answer to my question , it is my fault they take 2 weeks to reset a pin , its my fault they were lazy and don't listen to their customers..

makes complete sense.. oh wait no it doesn't , it is fucking retarded.

SmokeyTheBear · 02-01-2011, 08:12 PM

Quote:

Originally Posted by Gsx-R

Having to wait up to ten days to be able to access your money is simply not good business, no matter who's at fault.

, no i'm pretty sure putting the wrong pin should cause months of delays and nobody at the company should actually know whats going on or have answers to any questions.

willwank · 02-01-2011, 08:18 PM

Quote:

Originally Posted by SmokeyTheBear

nobody has a problem with that, the problem is that every other cc will solve this problem in minutes without the runaround. It took me , many emails , support requests, telephone calls, icq and several days to get an answer. That is unacceptable. The amount of time required is also unacceptable.

Well, yes and no. I agree with you, they should implement something like Amex do. You have to answer a battery of question, if you pass they can go ahead with what ever changes you need fast. However, if you have moved or something like that and didn't notify them prior to the issue you'r pretty much fucked and things will take time. Even with the big guys like Amex etc. Sometimes things are just messed up and you get caught with the short end. Sucks.

Read someone else got a similar issue fixed within two days so it might work itself out. Good luck.

RuthB · 02-01-2011, 08:26 PM

Smokey,

You should have received a notification that your card has been reactivated. We do apologize for the delay, but we're glad the situation has now been resolved, and we certainly appreciate the feedback provided in this thread.

Often the bank investigation will be much faster than 5-10 days, in this case it was two days without our intervention. We do value the security measures that are in place to protect our clients. Knowing an investigation will occur given strange card activity does help to provide peace of mind.

If you encounter any issues in the future please feel free to hit me up directly, you have me on ICQ now.

Thanks!

Ruth

papill0n · 02-01-2011, 08:35 PM

well that didnt take long at all

+1 for paxum

SmokeyTheBear · 02-01-2011, 08:37 PM

Quote:

Originally Posted by RuthB

Smokey,

You should have received a notification that your card has been reactivated. We do apologize for the delay, but we're glad the situation has now been resolved, and we certainly appreciate the feedback provided in this thread.

If you encounter any issues in the future please feel free to hit me up directly, you have me on ICQ now.

Thanks!

Ruth

thank you ruth for helping expedite this issue. My main problem is making me have to jump hoops to even get the right answer to begin with, this ties up your resources and mine, with no benefit. If i had gotten the answer the first time , i would have chalked it up to "oh shit i am a dummy for forgetting the pin ," and that would be the end of it. i took the time out of my day to investigate your mysql error and help you guys bugcheck an error , i appreciate it when the same concern is given in return. Like i said to begin with , you guys did a great job answering my questions promptly , but the end result was i didn't get an answer and had to do my own followups to get one.

either way thank you for looking into it and getting back to me instead of the other way around.

Mr. Jason · 02-02-2011, 07:23 AM

fuck paxum
My account is disable and paxum can not return all money from my card and do not resolved anything i request.
What the hell ?
Where is money going on?

willwank · 02-02-2011, 08:06 AM

Quote:

Originally Posted by Mr. Jason

fuck paxum
My account is disable and paxum can not return all money from my card and do not resolved anything i request.
What the hell ?
Where is money going on?

You look guilty

V_RocKs · 02-02-2011, 11:59 PM

Quote:

Originally Posted by SmokeyTheBear

thank you ruth for helping expedite this issue. My main problem is making me have to jump hoops to even get the right answer to begin with, this ties up your resources and mine, with no benefit. If i had gotten the answer the first time , i would have chalked it up to "oh shit i am a dummy for forgetting the pin ," and that would be the end of it. i took the time out of my day to investigate your mysql error and help you guys bugcheck an error , i appreciate it when the same concern is given in return. Like i said to begin with , you guys did a great job answering my questions promptly , but the end result was i didn't get an answer and had to do my own followups to get one.

either way thank you for looking into it and getting back to me instead of the other way around.

As Ruth said, Paxum didn't intervene in your favor to get the issue resolved sooner. It was just that the banks stated time and the actual time it took them to investigate the issue were very different.

Had you done nothing you would have had the same two days.

Sausage · 02-03-2011, 12:13 AM

Remember this is a fairly new "mom and pop" little setup. Support isn't going to be smooth for a fair while as they bumble their way through for a year or two. If they are still around in a couple years then you will probably find things are a bit better then, but from what I have seen and heard they are still all very inexperienced over at Paxum.

SmokeyTheBear · 02-03-2011, 12:45 AM

Quote:

Originally Posted by V_RocKs

As Ruth said, Paxum didn't intervene in your favor to get the issue resolved sooner..

ruth didn't say that at all ( edit my bad she did say that ), she said thats what the bank told them. i could give a fuck less if she helped or not, support told me 5-10 business days , it was 2 business days . I thanked her to be polite because that's how i am, hopefully she tried and for that i am thankfull , if she didn't then i am thankfull for luck..

why do people make a point to point out shit that makes zero difference.. ?

Tjeezers · 02-03-2011, 02:30 AM

U enter pin 4 times?

98% stops after time 2 and goes home and does the logical thing

NetHorse · 02-03-2011, 02:32 AM

Put your money in a fucking bank.

The end.

02-01-2011, 08:26 PM	#56
RuthB Let's Get Paxumized! Industry Role: Join Date: May 2005 Location: Vancouver, Canada Posts: 7,247	Smokey, You should have received a notification that your card has been reactivated. We do apologize for the delay, but we're glad the situation has now been resolved, and we certainly appreciate the feedback provided in this thread. Often the bank investigation will be much faster than 5-10 days, in this case it was two days without our intervention. We do value the security measures that are in place to protect our clients. Knowing an investigation will occur given strange card activity does help to provide peace of mind. If you encounter any issues in the future please feel free to hit me up directly, you have me on ICQ now. Thanks! Ruth __________________ Send & Receive Mass Global Payments - Mass P2P/Wire/EFT/SEPA - Adult Industry Friendly - Award Winning Payment Service - Fast, Reliable & Secure! Paxum ...... Paxum Bank Email: [email protected] ~ Telegram: PaxumRuth Last edited by RuthB; 02-01-2011 at 08:32 PM..

02-03-2011, 12:13 AM	#62
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Remember this is a fairly new "mom and pop" little setup. Support isn't going to be smooth for a fair while as they bumble their way through for a year or two. If they are still around in a couple years then you will probably find things are a bit better then, but from what I have seen and heard they are still all very inexperienced over at Paxum. __________________ IW Skype : blance8888 Icq : 15567120

02-03-2011, 02:30 AM	#64
Tjeezers Webmaster Industry Role: Join Date: Mar 2007 Location: BP4L - NL/RO Posts: 16,572	U enter pin 4 times? 98% stops after time 2 and goes home and does the logical thing __________________ Enroll in the SWAG Affiliate Asian Live Cam Program and get 9 free quality linkbacks from my network! Wanna see how old school I am? Look at this! All my Cam Review Sites are here!

02-03-2011, 02:32 AM	#65
NetHorse Confirmed User Industry Role: Join Date: Dec 2006 Location: Chicago Posts: 3,526	Put your money in a fucking bank. The end. __________________ ┌∩┐(◣_◢)┌∩┐ ICQ # 427013273

02-01-2011, 08:35 PM	#57
papill0n Unregistered Abuser Industry Role: Join Date: Oct 2007 Posts: 15,547	well that didnt take long at all +1 for paxum

02-02-2011, 07:23 AM	#59
Mr. Jason Registered User Join Date: May 2009 Location: Where I live ? Posts: 16	fuck paxum My account is disable and paxum can not return all money from my card and do not resolved anything i request. What the hell ? Where is money going on?